Considering Black Ops 2 came out Nov 13th and it takes 30 days... id say about 5 more days.

Originally Posted by Deader2818 Considering Black Ops 2 came out Nov 13th and it takes 30 days... id say about 5 more days.

Still no 1000 points and preorder code from farcry 3. It's never taken this long before.

Originally Posted by KENFL0 Still no 1000 points and preorder code from farcry 3. It's never taken this long before.

Same here but trying to report missing points says they're already applied to my account

Sigh.

Do you receipts say return or exchange at the top? If return, you're screwed. Make a post on the BB forums.

If exchange, just chill. You should be fine.

I never received the certificate for Halo 4 and don't see an extra 1,000 points pending on my account.... Time to call them I guess?

Originally Posted by Rozz I never received the certificate for Halo 4 and don't see an extra 1,000 points pending on my account.... Time to call them I guess?

If you picked it up more than 30 days ago yes. The most important thing is that you made sure your GCU RZ account was attached to the preorder/purchase.

Originally Posted by KENFL0 Still no 1000 points and preorder code from farcry 3. It's never taken this long before.

It actually has. The RZ site has been known to be glitchy before. As FlyingMonkey said, if you can't apply your purchase with the missing points function, it just hasn't loaded onto the public RZ site. The Best Buy system definitely has it in there. As long as you get it in 30 days, it not being there should be irrelevant for the time being.

I've preordered easily around 15 titles from BB over the last 2 years and despite some transactions not posting for many days from pickup, I've not had to manually ask for CS to credit me any $20 RZ certificate. Everything has posted properly and posted by 30 days of pickup. I cannot emphasize enough on this site for some cags to learn a little patience.

I got Halo 4 on release day and it was maybe just Friday or Thursday when I got my 20 dollars, I still have yet to call BB about why I never got my points added towards the 20 dollar reward zone for my BLOP2 preorder.

Originally Posted by Donut2922 It actually has. The RZ site has been known to be glitchy before. As FlyingMonkey said, if you can't apply your purchase with the missing points function, it just hasn't loaded onto the public RZ site. The Best Buy system definitely has it in there. As long as you get it in 30 days, it not being there should be irrelevant for the time being. I've preordered easily around 15 titles from BB over the last 2 years and despite some transactions not posting for many days from pickup, I've not had to manually ask for CS to credit me any $20 RZ certificate. Everything has posted properly and posted by 30 days of pickup. I cannot emphasize enough on this site for some cags to learn a little patience.

Alright thanks, I tried the missing points thing and it didn't work so I guess it's still processing. I was just worried cuz usually my 1000 points shows up 3 days after purchase. As for the preorder DLC code, it's been 4 days and still no code. Should I message bestbuy support?

Blops 2 $20 rz cert posted yesterday. Basically a month after I pre ordered online.

Originally Posted by KENFL0 Alright thanks, I tried the missing points thing and it didn't work so I guess it's still processing. I was just worried cuz usually my 1000 points shows up 3 days after purchase. As for the preorder DLC code, it's been 4 days and still no code. Should I message bestbuy support?

Use the BB forums. Either make a post or PM the Gaming-BBY mod. Got mine the day after I did that.

Originally Posted by KENFL0 Alright thanks, I tried the missing points thing and it didn't work so I guess it's still processing. I was just worried cuz usually my 1000 points shows up 3 days after purchase. As for the preorder DLC code, it's been 4 days and still no code. Should I message bestbuy support?

Yes shoot a PM to the BBY Gaming Inbox. The codes usually take 48 hours to process the majority of transactions (assuming the item has been already picked up)

alright thanks guys, sent them a pm

I checked my email earlier and got 2 Far Cry 3 codes sent to me. Not sure why, I remember this used to happen a lot in the past with BB but not recently. *shrug*

so price matching is only for 30 days? even if your an unlocked member?

Originally Posted by ironmenpb so price matching is only for 30 days? even if your an unlocked member?

Yes. Only Silver gets an extention.

Originally Posted by Donut2922 If you picked it up more than 30 days ago yes. The most important thing is that you made sure your GCU RZ account was attached to the preorder/purchase.

Called them up and after a few minutes on the phone I now have the 1,000 points in my account. Good service.

Up until now our in-store preorder process, as many of you have become familiar with, had you putting $5 down and then exchanged that amount towards the purchase of the game when it released. To break it down even further, this process involved two different SKUs (a SKU is essentially a unique number we assign to identify each distinct product): one SKU for the $5 preorder, and one SKU for the actual game. This new process eliminates the need for two different SKUs thus removing some of the complexity behind the transactions. What does this mean for you? For starters, you can now put down any amount up to the total cost of the item plus tax as a deposit on the game. That means you could potentially have the game paid in-full before it even comes out, giving you the comfort of knowing all you'll have to do on release day is a couple quick scans and you're on your way. This new process also allows for more seamless downloadable content attachment. Getting your preorder bonus code will be automated and triggered a code to be printed on your receipt and emailed (if you want) right when you pick up1. I realize these changes may not be something you'll even notice, and that's because we've designed it that way. A good process is one you don't even know about, right?

The new pre-order system has been confirmed by kyle from Best Buy and is in effect for all future pre-orders.

Originally Posted by htz The new pre-order system has been confirmed by kyle from Best Buy and is in effect for all future pre-orders.

Nice!

Anyways, I got a PM for BO2 today at my BB. It says Price Match in bold letters at the top of my receipt. The receipt says

"RETURN ITEMS - CALL OF DUTY BLACK OPS 59.99-

SALE ITEMS - CALL OF DUTY BLACK OPS 47.99"

Is this a typical receipt for a price match? I am still eligible for the $20 cert?

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Originally Posted by Zolor23 Nice! Anyways, I got a PM for BO2 today at my BB. It says Price Match in bold letters at the top of my receipt. The receipt says "RETURN ITEMS - CALL OF DUTY BLACK OPS 59.99- SALE ITEMS - CALL OF DUTY BLACK OPS 47.99" Is this a typical receipt for a price match? I am still eligible for the $20 cert?

As long as it says price match on top yes