I'm so glad I've waited this long to pick up The God of War Saga. $20 for that collection is a steal! Getting mine today.

Originally Posted by noise850 I hadn't seen this thread yet, but got the Resistance coupon on my reward zone account. Printed it out and went to the store. Didn't ring up properly, as you could imagine. Manager refused to honor it, claiming the SKU was for a different item. I showed him that the SKU on the coupon was deleted from the best buy system on Dec 5th, 4 days before the coupon. The SKU the game rings up as was created on Dec 5th. Obviously it's the same item. Manager still would not budge. Called customer service, but they couldn't see either SKU on their system. They said call reward zone customer service, who were closed. I was in the store for an hour and a half and can honestly say I am done with Best Buy. Never have I been treated so badly for an item that was IN STOCK with a printout!

Thanks for sharing your story. Do you have another BB around you? Even though you were right, i would have just given up after 10 minutes tops and tried elsewhere. BB was totally in the wrong here but you should have realized after 30 min. it was a lost cause and anything beyond that point was you just wasting your time that you could have avoided. There's not a lot of B&M retailers that offer gaming deals beyond BB.

Here's my theory, in visual terms. Here's the "cancelled" SKU:

Notice it appears to place all 3 games in one case. Now, here's what actually was released:



Do you guys agree this is what happened?

Your exactly right

I saw the Resistance collection and no doubt it was a fat box with 3 separate discs.

Very unappealing that Resistance 1 and 2 is the greatest hits versions and Resistance 3 is the standard copy

Same problems as everyone else with the Resistance Coupon. By the time the manager tried 10 different combinations he took $30 off manually. $10 out the door. Score!

Originally Posted by Stingermck Same problems as everyone else with the Resistance Coupon. By the time the manager tried 10 different combinations he took $30 off manually. $10 out the door. Score!

Damn lol.

Originally Posted by Stingermck Same problems as everyone else with the Resistance Coupon. By the time the manager tried 10 different combinations he took $30 off manually. $10 out the door. Score!

Nice. I had the same problems but the manager was nice about it, and rang it up for $20 for me. I had to go in and get it today cause they only had a few copies.
So are all 3 of these games worth $20? Cause frankly, from what I've heard and what I've played from the demoes, they aren't. I really don't have much interest in the online multiplayer either, whenever I want to play a FPS online I usually just go for Gotham City Imposters, Goldeneye, Doom 3, or one of a thousand other online FPS's I have. I am thinking of just returning it or gifting it to someone.

God of War for $20 is great. I got GoW saga during the B2G1 sale in October, is there any chance in Hell I can exchange that for another $40 game (say the Ezio Trilogy) and rebuy with the coupon? I do have the reciept.

Originally Posted by XxLady_AthenaxX Wow... so I'm literally gonna have to pop into every Best Buy I run across over here in the hopes of spotting the Resistance Collection. So that's about 3, and I already physically tried 1, to no avail. For anyone that has actually found it, where exactly did you notice it? The 2 BB's closeby are a complete mess, and the one closest to me has the smallest PS3 shelf I've ever seen in any store... ever.

I actually couldn't find either of the collections. I had to ask an employee who had to pull me a copy of each from the back.

Originally Posted by Donut2922 Thanks for sharing your story. Do you have another BB around you? Even though you were right, i would have just given up after 10 minutes tops and tried elsewhere. BB was totally in the wrong here but you should have realized after 30 min. it was a lost cause and anything beyond that point was you just wasting your time that you could have avoided. There's not a lot of B&M retailers that offer gaming deals beyond BB.

I know it was a lost cause and I was wasting my time, but how this manager handled himself was with so much disrespect towards me, I was willing to stay on the phone just to see if they could clear the issue up and show I was in the right.

I have posted this issue on the Best Buy community page and sent an email to support. I have also copied The Consumerist.

At this point, I don't even care about the game, I want an apology for how I was treated. If this issue is not resolved, I'd be more than happy to buy the game at full price at another retailer just so Best Buy would never get another penny from me. That may not be the CAG thing to do, but it is what I feel is ethically correct.

This is not the first time Best Buy has handled themselves poorly, but I assure you it will be the last for me.

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I grabbed the Resistance Collection today for the sale price. The manager did have to price adjust. He called corporate to find out why the sku's were different. They said no idea. He said they were stupid for not having their shit together and price matched it without issue. Good deal. Now I have two copies of R3 though. Will have to sell one...

Originally Posted by noise850 I know it was a lost cause and I was wasting my time, but how this manager handled himself was with so much disrespect towards me, I was willing to stay on the phone just to see if they could clear the issue up and show I was in the right. I have posted this issue on the Best Buy community page and sent an email to support. I have also copied The Consumerist. At this point, I don't even care about the game, I want an apology for how I was treated. If this issue is not resolved, I'd be more than happy to buy the game at full price at another retailer just so Best Buy would never get another penny from me. That may not be the CAG thing to do, but it is what I feel is ethically correct. This is not the first time Best Buy has handled themselves poorly, but I assure you it will be the last for me.

That's unfortunate, but you should note that it's an issue with your particular store and not the overall chain. I have 2 Best Buy's near my house, one has been there for 20+ years now IIRC and the other opened the weekend the 3DS launched. The old one is a lot like what you described, except they also often fail to match their own ads or honor their own coupons. Most recently, I tried to buy Deux Ex from them during the Summer gaming sale when it was $10, but they refused to let it go for less than $30 or $40 and I ended up just having to get it online

The new store is the polar opposite though, I've had employees bend over backwards to help me, they hold games for me prior to a sale if it is something I am interested in (El Hoardo is a problem in my area and the staff wants to make sure I'm taken care of ),and they've even allowed me to use coupons on PSN game codes when a game I want for sale is unavailable so that I can buy the game digitally. I know not all Best Buy's are like that, but at this point they've been so great to me I rarely buy electronics/games/movies/ect anywhere else if I can help it, and almost always from that store. If they all were like that, on top of their sales like this, I bet Best Buy's financial troubles would be over pretty quickly.

Picked up God of War Saga today, made sense since I have the 1&2 Collection and 3 which I can sell off and now I also get the 2 remastered PSP games and the PS+ voucher. Thanks OP!

Originally Posted by rcerboss ...If they all were like that, on top of their sales like this, I bet Best Buy's financial troubles would be over pretty quickly.

I do not doubt that there are well run stores out there who treat their customers well. The problem is that this incident was the first time I had even BEEN to this store. The only reason I went here was to pickup an item out of stock at my local store, which was another hassle altogether.


However, I have had other incidents at Best Buys all over SoCal, including my local store, and also when I lived in Nashville. I am a very patient person who never even asks stores to bend the rules, so this incident is just the last straw in a long-running corporate trend.

The problem I have is that there seems to be a huge disconnect between store managers and corporate in that store managers are allowed to run their store any way they see fit. This is evident by numerous postings made by BB CS reps on their own message board. I have worked retail long ago, and I cannot even imagine how a company of this size thinks this is a good idea.

If the store managers cannot be held accountable to follow policy and good customer service, how can they hope to bring themselves out of the mess they are in? Perhaps having Richard Schulze buy the company back would have been the Best Buy.

Again, I am happy for you that your local store appreciates your business and takes good care of you. Hopefully it will continue.

Originally Posted by noise850 The problem I have is that there seems to be a huge disconnect between store managers and corporate in that store managers are allowed to run their store any way they see fit. This is evident by numerous postings made by BB CS reps on their own message board. I have worked retail long ago, and I cannot even imagine how a company of this size thinks this is a good idea. If the store managers cannot be held accountable to follow policy and good customer service, how can they hope to bring themselves out of the mess they are in? Perhaps having Richard Schulze buy the company back would have been the Best Buy. Again, I am happy for you that your local store appreciates your business and takes good care of you. Hopefully it will continue.

I see, I was unaware that there was this massive disconnect. But I've honestly never worked retail and am really not too familiar with how these chains are run in the first place.

I'd like to check out this message board too, I'm gonna see if I can find it tonight. Should make for an interesting read.

Originally Posted by noise850 I do not doubt that there are well run stores out there who treat their customers well. The problem is that this incident was the first time I had even BEEN to this store. The only reason I went here was to pickup an item out of stock at my local store, which was another hassle altogether. However, I have had other incidents at Best Buys all over SoCal, including my local store, and also when I lived in Nashville. I am a very patient person who never even asks stores to bend the rules, so this incident is just the last straw in a long-running corporate trend. The problem I have is that there seems to be a huge disconnect between store managers and corporate in that store managers are allowed to run their store any way they see fit. This is evident by numerous postings made by BB CS reps on their own message board. I have worked retail long ago, and I cannot even imagine how a company of this size thinks this is a good idea. If the store managers cannot be held accountable to follow policy and good customer service, how can they hope to bring themselves out of the mess they are in? Perhaps having Richard Schulze buy the company back would have been the Best Buy. Again, I am happy for you that your local store appreciates your business and takes good care of you. Hopefully it will continue.

the problem is yes as you say a disconnect between corporate and local stores. this is evident in a lot big retail stores but then others there doesnt seem to be an issue wal mart for instance just says to hell with it and lets the customer get what they want. i worked for a place before where corporate rules were just terrible i always caught between please the customer or follow rules and piss of customer this was ALWAYS the case.

the problem even in those cases is really two things

1. local employees its always a crapshoot.
2. modern work ethic is just flat out appalling.

really as long as those two points stand corporate policy can be the best thing since sliced bread. and the only way to really fix my two points is to fix society and its hard to fix a society that things it can keep spending while trillions and trillions of dollars in the hole. it just is not possible that and the complete failing school system and crumbling of the family unit arent helping either. in other words as long as society keeps spiraling down the hill of stupidity and narcissism that it seems to love so much i cant really see much best buy could do to fix it at a national level.

Originally Posted by MiketheBSG Here's my theory, in visual terms. Here's the "cancelled" SKU: Notice it appears to place all 3 games in one case. Now, here's what actually was released: Do you guys agree this is what happened?

I don't think they cancelled putting all the games in one box. One of the developers said something about Sony clearing out all their excess stock with these old packages first to get rid of the separate Greatest Hits editions. Once those run out, they will be replaced by the single case version that if I remember correctly, has R:FOM and R2 on the first disc and then R3 on a second disc. But the developer was mainly talking about how it wasn't worth the time and effort to go back to R:FOM and add trophies to it.

Originally Posted by Stingermck Same problems as everyone else with the Resistance Coupon. By the time the manager tried 10 different combinations he took $30 off manually. $10 out the door. Score!

Why $30 off? I thought it was only supposed to be $20 off. Was this just him being extra nice for the hassle or am I missing something?

Idiotic answers at my store. They had 3 in stock

I got the same problem at my Best Buy. The kid at the register mentioned something about different skus. I should have pushed, but I'll try again tomorrow and explain. I really don't want 3 separate boxes though. looks kinda shitty being that 2 of them are the red greatest hits version.

Same here different sku's so no go.. i'll try agian tomorrow after i call rw cs.

What a hassle! They had 4 copies of resistance. All in the back. Waited for them to bring one out. coupon didn't work. Had to get them to manually input a $20 coupon. 30 minutes to save $20. Only stayed because I had a giftcard. So i didn't spend a dime.