Originally Posted by gilby Here's the email I received from Chris Hazard: We have never provided nor agreed to provide Steam keys to any distributor, distribution, or individual other than the following 3 exceptions: preorders on our site (made before August 2011), bonus copies included with direct Steam retail purchases, and for small freebie giveaway promotions. We delivered achrongame.com keys to GamersGate for this promotion in mid-November, the same way that we do for retail purchases for GamersGate and other distributors. From what I've heard in the last day via a couple emails and instant messages from GamersGate is that it was a miscommunication internally within GamersGate / Indiefort. We were not even aware that Indiefort customers had any expectation of Steam keys until just yesterday -- we heard that a couple of the other developers in the bundle were including them and we thought that was just a bonus.

It's hard for me to blame Gamersgate for much of this beyond simply having some shoddy communication/PR. I don't really get the sense that there was an attempt to deceive on anyone's part. Having said that, it probably would get them some good karma to give refunds/BC credit/something to those who complained at the least (and I could say the same about Hazardous).

gilby, you are to be commended on your stellar detective work in this matter. You've gone beyond the call of duty in attempting to sort this out, so for your efforts.

I nudged the GamersGate people some more about these issues, I hope they'll be resolved soon. Keep up the hope!

OK, I'm just now getting around to getting my keys for the two bundles I bought. Weren't we supposed to get steam keys for Hegemony Gold: Wars of Ancient Greece from the week 2 bundle? Did anybody else buy that bundle? Did you get a steam key for that? All I see is an activation serial key.

Originally Posted by The End OK, I'm just now getting around to getting my keys for the two bundles I bought. Weren't we supposed to get steam keys for Hegemony Gold: Wars of Ancient Greece from the week 2 bundle? Did anybody else buy that bundle? Did you get a steam key for that? All I see is an activation serial key.

same, no steam key.

Originally Posted by The End OK, I'm just now getting around to getting my keys for the two bundles I bought. Weren't we supposed to get steam keys for Hegemony Gold: Wars of Ancient Greece from the week 2 bundle? Did anybody else buy that bundle? Did you get a steam key for that? All I see is an activation serial key.

I got an activation key and activated when I purchased it. I did purchase it the first day it was made available and activated it soon after.

Does the "activation key" work for steam? Because I assumed that it was used to activate the gamersgate version.

Originally Posted by The End Does the "activation key" work for steam? Because I assumed that it was used to activate the gamersgate version.

Yes, mine did. When I try to re-activate the key, it gives me the "product already owned" prompt.

Originally Posted by anarchyoblivion Yes, mine did. When I try to re-activate the key, it gives me the "product already owned" prompt.

Thanks man. I was able to use the "Activation" key to redeem on steam. I was somewhat hesitate to click on the button just in case it wasn't a steam key an I would be unable to ask for a refund. Thankfully, I won't have to worry about that.

Originally Posted by warreni gilby, you are to be commended on your stellar detective work in this matter. You've gone beyond the call of duty in attempting to sort this out, so for your efforts.

Thanks, but it was just a matter of skipping those who seem to not know anything about this bundle (support) and contacting those who do (the bundle manager and the developers.)

So did Poysky ever re-edit his post to make it clear that he had the wrong information and that he was wrong in his original statement? With an apology for an edit that seemed to shift the blame to being a misreading by customers? I recommended he do as much.

Originally Posted by gilby Thanks, but it was just a matter of skipping those who seem to not know anything about this bundle (support) and contacting those who do (the bundle manager and the developers.) So did Poysky ever re-edit his post to make it clear that he had the wrong information and that he was wrong in his original statement? With an apology for an edit that seemed to shift the blame to being a misreading by customers? I recommended he do as much.

He said this:

http://www.bay12forums.com/smf/index.php?topic=119221.0

Originally Posted by Alex Poysky *EDIT* Yes actually, quite a few of the games are steam released! We will be offering steam codes (for a select few devs who DO want to distribute steam keys as thanks. Let me explain, all of the games in the bundle have GamersGate keys, while SOME are also on Steam. Of those on Steam, we asked if they wanted to provide Steam Keys. Some said no, so to those who believed that ALL games had Steam keys, or that all games that HAD Steam keys were going to give free keys, or to those who thought they would get TWO keys (Steam and Gamersgate to give to a friend), On a side note, I have been informed that some of Sigma Team's keys are not registering on Steam, we are working to sort it because I know for a fact that we recieved them, it'll be sorted soon enough, sorry folks! Also, I can confirm achron didn't want his keys to be released via Steam, and while I can't go into details as to the WHY I can say I fully support his decision and Chris himself is a great guy. Sorry guys! ALSO: Any donation made above the base price of the game goes untouched by gamersgate and myself, we give the money in full to both the charity and the devs. Lemme know what you all think! « Last Edit: December 21, 2012, 02:17:19 pm by alexpoysky » Logged Indiefort Partner/Manager

I still could have lived with out the 'you just wanted Steam keys to have an extra copy to give to your friends' insinuation, but eh, it's something.

It's the final day of the GamersGate's IndieFort Countdown Bundle. If anyone still have ongoing issues, please let me know so I can notify the GamersGate staff one last time about them.

I would like to thank everyone for supporting the indie developers like us involved in this bundle. With all the issues it has been less than an ideal, but even with all that, we still got a chance to reach to a much bigger audience than some of us ever had. And personally I got the chance to directly meet and talk with various people here and all the other places, including the developers and players alike, so I'm thankful for the opportunity.

I'd like to think that things will only get better from this point on and wish everyone a happy new year.

I do have one question, I don't see any of the listed bonuses in my Gamersgate list despite buying every bundle. Like the OSTs and bonus games. Are those getting added when the bundles end?

Also I know we're not getting Achron Steam keys, but is Alien Shooter 2 Conscription a lost cause?

(i guess that was two questions)

Originally Posted by SqueeMK2 I do have one question, I don't see any of the listed bonuses in my Gamersgate list despite buying every bundle. Like the OSTs and bonus games. Are those getting added when the bundles end?

According to the Indiefort page, "All the Unlocks will be released 27th December." so they should be available soon.

Just got this from gamersgate what do you guys think ? I'm extremely aggrevated with this.


Hi,

This message is regarding issues with the Bethesda New Year Collection and the Borderlands 2 Four Pack deal.

We´re very sorry but due to technical difficulties we are not able to deliver the product you purchased and have provided a full refund of your purchase. We are currently looking into the possibility of additional compensation for this inconvenience.

GamersGate team
support@gamersgate.com

Originally Posted by jeff1304 Just got this from gamersgate what do you guys think ? I'm extremely aggrevated with this. Hi, This message is regarding issues with the Bethesda New Year Collection and the Borderlands 2 Four Pack deal. We´re very sorry but due to technical difficulties we are not able to deliver the product you purchased and have provided a full refund of your purchase. We are currently looking into the possibility of additional compensation for this inconvenience. GamersGate team support@gamersgate.com

If you got them at the miss marked price, im sure they wont honor it (GG seem like crooks right now). Id be pissed. I will never by using GG again.

Still dont have steam codes for alien shooter 2.

I've got some bonus content in my GG account, but I don't think I have all of it. Does someone have a list of the bonuses that we were supposed to get?

Check each individual "bundle" by clicking on that bundles name.

Originally Posted by walkonshadows Check each individual "bundle" by clicking on that bundles name.

Nope. The individual bundle pages are no longer available.

I found a rundown, though:

http://www.neogaf.com/forum/showthread.php?t=501153

Originally Posted by gilby Nope. The individual bundle pages are no longer available. I found a rundown, though: http://www.neogaf.com/forum/showthread.php?t=501153

Looks like they've been compiled into their own entry in the "digital shelf" tilted "Indiefort Countdown Bundle Bonus Bund"



There's also a message saying that the remaining bonuses will be added soon.

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I got the bonus stuff added to my account today too.