Originally Posted by Neuro5i5 Just a question/comment regarding your game shelf... I see a few people mentioning that games have been removed from their shelf. For me this is odd as I have never had any games on my shelf. Granted, prior to this debacle, I had only purchased 1 game (plus the free Volvo game). Has anyone's shelf been like this or was my Mom correct in saying that I am "unique".

No you're not unique. I still have my Beth pack as well sitting in my collection. Many others do as well. Problem is we don't know when they or if they are going to cancel it. Currently we are unable to get keys for games even though they have them. This leans not to believe they are trying to figure out a way not to give them to us at all.

They have been doing the 10 minutes for a while now even before the price mistake shenanigans started. At least I've definitely gotten it before this mess all started so it's unrelated.

Ok as I just told you it has happened to me before the price mistakes. Maybe it doesn't happen 100% of the time for every purchase everyone makes for every game but I had the 10 minute wait for games I bought there several weeks back before the price mistakes.

It's unrelated. End of story.

Originally Posted by Tolyngee GG is doing something new now. I just bought Order of War off GG ($2.48 on GG, $2.99 on Amazon, plus I had Blue Coins on GG), and I got this msg when checking for my Steam serial: So, it would appear they no longer immediately issue serials. 10 minutes might not be enough time to stop every order, but once something bizarre happens, the S really hits the fan and there's people almost crashing the system racing trying to order a big price error, well, 10 min just saved you.... well, 10 min. I guess?

Originally Posted by Motoki They have been doing the 10 minutes for a while now even before the price mistake shenanigans started. At least I've definitely gotten it before this mess all started so it's unrelated.

Originally Posted by Tolyngee I didn't receive the message when I bought The Witcher 2 a few days ago. I immediately used my serial to tie my purchase to GOG.com. I also immediately got my main Borderlands 2 serial after purchasing. There was no 10-min delay there either. Can't say for the Bethesda Pack as I didn't try. But no, I've never seen this message before.

Originally Posted by Motoki Ok as I just told you it has happened to me before the price mistakes. Maybe it doesn't happen 100% of the time for every purchase everyone makes for every game but I had the 10 minute wait for games I bought there several weeks back before the price mistakes. It's unrelated. End of story.

Yes, it's unrelated. I posted the same thing when I bought Viking: Battle for Asgrad on the 23rd...http://www.cheapassgamer.com/forums/...postcount=4446

Re: 10 minute wait period to generate keys.

It may possibly be tied to games under a certain amount. It first happened to me on December 10th with Orcs Must Die 2 and Defenders of Ardania. Both at the time were on sale for around $2.50.

*Edit: Actually now that I think about it xanchui told me they did the 10 minute waiting period to gift the $12.50 (price mistake) Command and Conquer Origin pack I bought from him so I don't know what the hell their criteria is for why some people get it and some people don't. I doubt they know either.

I don't think they know their head from the hole in their ass at this point.

Originally Posted by Tolyngee GG is doing something new now. I just bought Order of War off GG ($2.48 on GG, $2.99 on Amazon, plus I had Blue Coins on GG), and I got this msg when checking for my Steam serial: So, it would appear they no longer immediately issue serials. 10 minutes might not be enough time to stop every order, but once something bizarre happens, the S really hits the fan and there's people almost crashing the system racing trying to order a big price error, well, 10 min just saved you.... well, 10 min. I guess?

How's the game anyway? I can't play the demo for some reason.

They do a 10 minute gifting wait on anything that is giftable usually. Before if you bought one copy of something it wouldn't delay the "Show Serial" key but just the gift option, but lately seems like the entire thing is delayed.

lol, submitted a ticket to GG support asking refund for my cancelled bethesda pack never get a reply, so I brought the case to moneybooker and finally I got my money back
seems their support is intentionally ignoring any refund ticket.

Didn't GG have like one support guy before this happened? No joke, everyone I knew who sent in a ticket got a reply from the same guy (Ashot P.).

If they still have the one guy...

Originally Posted by PCgamerz lol, submitted a ticket to GG support asking refund for my cancelled bethesda pack never get a reply, so I brought the case to moneybooker and finally I got my money back seems their support is intentionally ignoring any refund ticket.

I'm not sure if it's intentional, between the business hours of this holiday season, the small size of their company, and the size of this error, I think they have their hands full. Regardless it is annoying.

Originally Posted by Idiotekque Didn't GG have like one support guy before this happened? No joke, everyone I knew who sent in a ticket got a reply from the same guy (Ashot P.). If they still have the one guy...

Someone mentioned getting a reply from him recently a few pages or so back so it seems like he's still there.

Probably wants a new job after all this mess though.

Originally Posted by Motoki Someone mentioned getting a reply from him recently a few pages or so back so it seems like he's still there. Probably wants a new job after all this mess though.

Or he has the most secure job of all time.

Originally Posted by espy605 Or he has the most secure job of all time.

Not with GG actively trying to run themselves into the ground. I'd be shopping my resume around too.

Originally Posted by PCgamerz lol, submitted a ticket to GG support asking refund for my cancelled bethesda pack never get a reply, so I brought the case to moneybooker and finally I got my money back seems their support is intentionally ignoring any refund ticket.

They're not intentionally ignoring refund tickets, their support is usually this slow. I submitted 2 tickets a few months ago, and it took at least 4 days to get a response for each ticket. If you get a response before a few days, you're incredibly lucky. Severose could probably back me up on this, he's submitted a million tickets.

Originally Posted by espy605 I'm not sure if it's intentional, between the business hours of this holiday season, the small size of their company, and the size of this error, I think they have their hands full. Regardless it is annoying.

Originally Posted by sunghost They're not intentionally ignoring refund tickets, their support is usually this slow. I submitted 2 tickets a few months ago, and it took at least 4 days to get a response for each ticket. If you get a response before a few days, you're incredibly lucky. Severose could probably back me up on this, he's submitted a million tickets.

Well, I'm just assuming after I read at here http://www.gamersgate.com/gametutor?issue=241167 where some said question unrelated to refund got answered in few hours.
Never dealt with the support before so I thought they're usually fast at responding

I've only submitted a ticket a couple of times but it took them the better part of a week to respond. And this was with no glitches, no holidays and nothing special that would cause a support backup.

I wonder if Ashot is outsourced. That name doesn't sound especially Swedish to me.

Originally Posted by Motoki I've only submitted a ticket a couple of times but it took them the better part of a week to respond. And this was with no glitches, no holidays and nothing special that would cause a support backup. I wonder if Ashot is outsourced. That name doesn't sound especially Swedish to me.

GG's support must be getting it's butt kicked. I bet his ass is hot.

Wait, what are we talking about?!

*sigh* Checked my bank statement today, and even though my order was cancelled my pending payment for the Borderlands four-pack finally was authorized and went through (plus a small international fee). I was figuring since the order was cancelled the payment would never get authorized and just fall off, but no. That would make sense.

Originally Posted by PCgamerz Well, I'm just assuming after I read at here http://www.gamersgate.com/gametutor?issue=241167 where some said question unrelated to refund got answered in few hours. Never dealt with the support before so I thought they're usually fast at responding

I submitted a ticket yesterday about removing Ghost Recon: FW from my "shelf" since they were never going to give me a key for it. Ashot P. responded within five minutes (literally - looking at my email, it was four minutes) saying he had removed it.

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Hey, I'm gonna post a deal!

The Secret World is $20.96 right now, not sure what that is after the promo code and/or with blue coins.

Not a terrible price. It will be $12.99 in January on Amazon, but you won't get the next issue ($5) and Initiate Pack ($15) unless you buy it before the end of the year, so it's worth the money if you want those things.