Originally Posted by Severose Lol I wasn't asking for your account info. My question was why you feel like you believe that your order was cancelled and you didn't receive a refund (any occurences). 1) Is(are) the game(s) no longer in your library? 2) Can you can confirm that you haven't received a refund either in BC or in PayPal funds? If you can, are you sure that you were charged for it (check your PayPal transaction history, if in doubt)?

Some games were canceled, and I discovered this by looking on my order history page. I can tell that they weren't refunded, because on PayPal it tells you if a transaction has been refunded (It shouldn't be blue coins because I used PayPal). I was charged, but not refunded. I'm hoping they'll resolve it now that I've submitted a ticket, but it's ridiculous that they didn't do it on their own after more than a month had passed.

Originally Posted by bshirk Some games were canceled, and I discovered this by looking on my order history page. I can tell that they weren't refunded, because on PayPal it tells you if a transaction has been refunded (It shouldn't be blue coins because I used PayPal). I was charged, but not refunded. I'm hoping they'll resolve it now that I've submitted a ticket, but it's ridiculous that they didn't do it on their own after more than a month had passed.

Well, if the payment went through, you got your game(s), then they cancelled the order, removed your games, and didn't give you a refund, then that's ridiculous.

Having said that, I still have my doubts and I think you may be missing something since I've never had this experience with the site. All of my cancelled orders were those that I left pending. Cancelling those orders after a reasonable amount of time is definitely reasonable to me. But if this was done to an order that was placed, like what happened with my Ghost Recon order which was placed, successful, and was later cancelled and refunded, then that is definitely not acceptable.

In the end, though, I'm nearly certain that support would be more than willing to investigate the issue and resolve it.

Nyargh. Tempted to get the Legacy of Kain pack on Gamersgate. The pack says Steam, Soul Reaver and Defiance both say Steam, but Soul Reaver 2 says DRM free.

Not sure if this is Gamersgate incompetence or a trick or what.

I needed something to blow blue coins on so picked up that pack. Soul Reaver 2 gave me a key that I popped into Steam and activated.

I also bought the pack with some spare blue coins and also got a steam key for Soul Reaver 2.

Also I was wondering have they said anything about keys for Viking Battle for Asgard?

Just as a third confirmation, you do get Steam Keys for all items in the Legacy of Kain pack.

Kept hoping for a larger Steam deal on this pack after seeing the Tomb Raider pack early in the sale but this wound up actually being slightly cheaper than Steam would have been if they had gone 75% off.

Originally Posted by SqueeMK2 Nyargh. Tempted to get the Legacy of Kain pack on Gamersgate. The pack says Steam, Soul Reaver and Defiance both say Steam, but Soul Reaver 2 says DRM free. Not sure if this is Gamersgate incompetence or a trick or what.

Doooo eeet!

Thanks for the heads up on the pack! Was able to nab it for a buck after my stockpiled bluecoins.

Why Blood Omen it's always missing? They could put a drm free version and that's it.

Originally Posted by Stonekeep Why Blood Omen it's always missing? They could put a drm free version and that's it.

Blood Omen 2 is probably a time limited exclusive for GOG. I don't think Blood Omen 1 is sold as a download yet, but GOG would probably carry it first and have time limited exclusive rights to that too.

Originally Posted by SqueeMK2 Nyargh. Tempted to get the Legacy of Kain pack on Gamersgate. The pack says Steam, Soul Reaver and Defiance both say Steam, but Soul Reaver 2 says DRM free. Not sure if this is Gamersgate incompetence or a trick or what.

I have an order put through but not completed yet... another forum recommended investigating these latest versions a little bit before pulling the trigger to make sure the issues aren't issues for me. Pad support was one, I think. I'll be researching more before splurging.

Great deal on the Kain titles, and unlikely to be cheaper on Steam given the difference in base price (25 on Steam,. 18 on GG).

I bought and activated all three Kain games on Steam just now, no problems.

Originally Posted by KBoom A survey? Do you have a link or pics?

I cant link the survey, because its attached to my account. Heres a copy/paste of the email they sent asking me to take it, with account related info deleted of course.


-----------------------------------------------------------------------
(My Name),

This email concerns your recent ticket: Missing keys (My Ticket #)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, please click on the following link: (link attached to my GG account)

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,

GamersGate
---------------------------------------------------------------------------------------------------

I found 5% off coupon code IAMANELDERGEEK. Worked for me on the Legacy of Kain games, down to $5.81.

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They posted this update on their site today:

Holiday Sale Bundle Issue Update:

We made a mistake. Our computer program grossly multiplied the discounts we were authorized to offer on these bundles and they were advertised at way below cost. We did not notice this on the day of the mistake because of the holidays. We have cancelled all unfulfilled orders as per our terms of use. We are working with the affected publishers to see what we can do with respect to partially filled orders. We highly value all of our loyal GamersGate customers and do not want to see our relationship with any of you damaged. Nor do we want to see our publisher partners harmed by our computer glitch. We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week. Please bear with us and forgive us for this disappointing error. We will update you as soon as possible.

Originally Posted by FaPaThY They posted this update on their site today: Holiday Sale Bundle Issue Update: We made a mistake. Our computer program grossly multiplied the discounts we were authorized to offer on these bundles and they were advertised at way below cost. We did not notice this on the day of the mistake because of the holidays. We have cancelled all unfulfilled orders as per our terms of use. We are working with the affected publishers to see what we can do with respect to partially filled orders. We highly value all of our loyal GamersGate customers and do not want to see our relationship with any of you damaged. Nor do we want to see our publisher partners harmed by our computer glitch. We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week. Please bear with us and forgive us for this disappointing error. We will update you as soon as possible.

That has been up for a while now.

Well, it's dated 03 Jan 2013, but alright then. I know it's nothing new either way.

Originally Posted by FaPaThY Well, it's dated 03 Jan 2013, but alright then. I know it's nothing new either way.

I think the page just shows whatever today's date is. That hasn't changed a single word in that statement for a week now, even though we are fast approaching the end of "next week".

Oh, derp, I thought the updates were in descending order. This is the new part I think:

We are still working on this issue but since there are several parties involved and there have been non-working days mixed in, it is taking a little while to get everything sorted out. Please keep in mind that this page is the only source of correct information from GamersGate as of today and we will continue to update this page with new information as soon as we are able. We want you to know that this is our top priority and we want to resolve it as soon as possible.

So, still no new info. sigh.