Got a $5 credit through their chat system

You are now connected to Tracy from Amazon.com. Me: Hi, I just did a promotion where if I posted an answer to facebook and shared it, I qualified for a $5 Amazon credit. The credit however is not being applied to my account. Tracy: Hello, my name is Tracy. I'm sorry to hear you have not received your Amazon credit. I'll be happy to help you. Michael do you have the link you can provide me for that promotion? Me: This was the link, but the facebook $5 offer was removed. I already shared it on my account and it said the $5 was applied to my account, but it doesn''t show up: http://www.amazon.com/gp/socialmedia...eapassgam08-20 Tracy: Thank you, one moment please. Me: I don't know if you can see images but I took a screenshot of the $5 offer: http://img805.imageshack.us/img805/3460/5fbfusion.png Tracy: I can see the picture however I am not able to read the terms and conditions. One moment please while I continue to research this. Me: here are the terms, which I saved too: TERMS AND CONDITIONS 1. The promotion is valid for a limited time only, and promotional credits are limited. Amazon reserves the right to modify or cancel the promotion at any time. 2. Your Facebook account must be connected to Amazon to claim the promotional credit. 3. After you see the Share & Claim action confirmation, a $5 credit will be applied to your Amazon account and will remain there until it has been applied toward an eligible purchase or until it expires at 11:59 p.m. PT on June 30, 2013, whichever occurs first. 4. Promotional credit may only be applied to the purchase of eligible items that are sold and shipped by Amazon.com. Promotional credit may not be applied to (i) the purchase of Amazon.com Gift Cards or (ii) items sold by sellers other than Amazon.com. For example, promotional credit may be applied to body wash offered by Amazon.com, but promotional credit may not be applied to the same body wash offered by other sellers on the Amazon.com website. 5. If you have not used the full $5 value of the promotional credit on an eligible purchase, we will automatically apply the remaining balance of your promotional credit on each of your additional eligible purchases until you have used its full value or until the promotional credit expires, whichever occurs first. 6. Void where prohibited and in case of fraud. 7. If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional credit will not apply. 8. The promotion is not transferable, not for resale and is not redeemable for cash. Tracy: Thank you Michael. Michael, I'm issuing a $5.00 promotional certificate to your account. This amount will automatically apply the next time you order an item shipped and sold by Amazon.com. You won't need a claim code. For more information about using your promotional certificate visit: http://www.amazon.com/help/promotionalcertificate Is there anything else I can assist you with today?

Same here, and so I cancelled the order and sent an e-mail requesting the return of my revoked credit.

The key to these situations with Amazon is not to freak out or be rude - just e-mail (never CHAT!) and ask nicely for what it is they said they'd deliver. In this case, they've paid you $5 credit to promote a shitty car on your Facebook page. They'll more than likely eat it, on this one, if I had to guess.

...if, for no other reason, because they can check out my account, see I'm a great customer, and realize that had they not revoked the $5 credit, they'd have sold $40 worth of shitty Warhammer 40k paperbacks gathering dust in the warehouse.

Originally Posted by cranky2 Same here, and so I cancelled the order and sent an e-mail requesting the return of my revoked credit. The key to these situations with Amazon is not to freak out or be rude - just e-mail (never CHAT!) and ask nicely for what it is they said they'd deliver.

Never chat?

Man, I guess those of us who have had plenty of chat success stories were just imagining things.

I used chat and asked about it and she gave me $5. Took like a minute.

Boy, am I glad I checked this thread even though I got in on the deal, as I wouldn't have known the $5 wasn't applying. I'm chatting with a rep right now and I want to ask: Has anyone else chatted recently with Amazon and gotten a non-American-named rep? ssjmichael's post has a "Tracy", and I'm speaking with a "Michael", and that's not what I'm used to seeing.

I'm just curious, that's all. I haven't done a chat in about a month.

Originally Posted by Vigilante Boy, am I glad I checked this thread even though I got in on the deal, as I wouldn't have known the $5 wasn't applying. I'm chatting with a rep right now and I want to ask: Has anyone else chatted recently with Amazon and gotten a non-American-named rep? ssjmichael's post has a "Tracy", and I'm speaking with a "Michael", and that's not what I'm used to seeing. I'm just curious, that's all. I haven't done a chat in about a month.

I get more the Njahaama type names, but on the rare occasion I get more "Americanized" names, the person I talked to a bit ago was named Joanna.

It seems more earlier in the day you are more likely to get those.

Here is my chat with CS... No go. :(

Me:Hello - I recently participated in the $5 credit for sharing: What I think about the new 2013 Ford Fusion promotion and the $5 didn’t get apply to my account. Can you look into this for me?11:00:15 AM
James:Hello Edward, my name is James. I'll be happy to look into your question.11:00:23 AM
James:I'm sorry to hear that you have problem with your promotion.11:01:00 AM
James: May I place you on hold for 1-2 minutes while I check this for you?11:02:15 AM

Me:No problem11:02:23 AM

James:Thanks for waiting, Edward. I need to look into the problem with this promotion, and it'll take a bit more time than usual. 11:04:11 AM
James:I just wanted to let you know I'll write back in 24-48 hours with more information.11:04:19 AM

Me:Here is the link which it has been updated to show that the promotion has ended. (I was able to do this prior just to let you know):06:28 AM

James:Thanks for your information. 11:06:48 AM
James:I'll check with our marketing team regarding this promotion and get back to you via e-mail within 24-48 hours.

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I got the marketing response as well. I'll see what happens.

Originally Posted by jkam I got the marketing response as well. I'll see what happens.

same

My Chat with Amazon CS:

Me: Hi, I just did a promotion where if I posted an answer to facebook and shared it, I qualified for a $5 Amazon credit. The credit however is not being applied to my account.

Veena:promo was expired, hence as an exception aplied $5 promo

Me:I'm sorry?

Veena:Please allow me a minute or two while I research this for you.

Me:Thank you.
I did the promotion while it was still alive
It said $5 has been credited, but it doesn't show up when I try to checkout.

Veena:I'll apply $5 promotion redit to account.

Me:Thank you.

Veena:Promotional certificate has been issued.
Is there anything else I can do for you today?

Me:So when I go to checkout next, it will show up?

Veena:Yes.

And BOOM... It works.

Gave me the marketing response as well and said I'll receive an email in a couple of hours.

Originally Posted by acthechamp My Chat with Amazon CS: Me: Hi, I just did a promotion where if I posted an answer to facebook and shared it, I qualified for a $5 Amazon credit. The credit however is not being applied to my account. Veena:promo was expired, hence as an exception aplied $5 promo Me:I'm sorry? Veena:Please allow me a minute or two while I research this for you. Me:Thank you. I did the promotion while it was still alive It said $5 has been credited, but it doesn't show up when I try to checkout. Veena:I'll apply $5 promotion redit to account. Me:Thank you. Veena:Promotional certificate has been issued. Is there anything else I can do for you today? Me:So when I go to checkout next, it will show up? Veena:Yes. And BOOM... It works.

Maybe I should hit up chat until I get a more willing associate. lol

I had the video thing happen too, will try their chat when I get home tonight. Hopefully it works!

I guess I'll give the chat thing a shot before I delete the stupid post from my Facebook page.

Almost too easy.

Originally Posted by jkam You are now connected to James from Amazon.com. Me:I did the Ford Fusion promotion you had on your website. If I shared it, I would receive a $5 credit. I was about to check out, when I realized that the credit wasn't applied to my order. James:Hello, my name is James. I'll be happy to help you. I have applied the promo to the account.Is there anything else i can help you with today? Me:No. Thank you very much. James:You've been a pleasure to chat to. To close our chat, click "End Chat" in the window and Thanks for your time as I worked this out for you. Have a great day.

ditto marketing response get back to me via email

Denied...

James:I need to look into the problem with this promotion, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 24-48 hours via e-mail with more information.

is 5 bucks worth getting you account banned.... i think not

Originally Posted by slidecage is 5 bucks worth getting you account banned.... i think not

agree, not worth it

Some people on SD are reporting that their promo credit are working again without contacting CS.