He already said he didn't receive any kind of shipping notification. Hence why he asked in the first place.

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I hate hate HATE when people list auctions as "new", only to find out items used. Seriously this is NOT GameStop, if it isn't shrink wrapped it isn't new.

Originally Posted by Taren Fox I hate hate HATE when people list auctions as "new", only to find out items used. Seriously this is NOT GameStop, if it isn't shrink wrapped it isn't new.

Yep. All you have to do is search for something like "4GB Xbox 360 Console" and filter it by "New" and you fill find dozens of listings where the console has been used or taken out of the box and the description will be something like:

"Bought this for my daughter, only played for a week" or "Taken out of the box to inspect".

I've sold 10 things in the last 2 weeks and only two buyers have left me feedback. What a bunch of inconsiderate *****s. I guess it's too much to ask to take 2 seconds out of your life to be courteous and help a fellow ebayer out. I ship their stuff out asap ,leave them feedback immediately and take extreme care in the packaging of their items, it's the least they can do if only to return the feedback favor. In all honesty I'd prefer to leave them feedback after they leave me it but I know almost no buyer would ever stand to do it that way, I mean damn after the last 2 weeks I can't even get the other 8 to do it and that was with me leaving them it immediately.

Their was a figure published on one of the eBay seller forums that something like only 60% of buyers leave feedback for sellers.

And that 60% I'm sure is much higher then what Amazon experiences (As a buyer I almost never leave feedback on Amazon but I almost always do on eBay).

Just remember that no feedback is better then bad feedback or good feedback with low DSR ratings.

I can't stand people that misrepresent the condition of their items, but even more annoying are the people that list their crappy guides, accessories, parts, and games as "Systems" in the Video Game section of eBay. If you sort by price, you have to wade through pages of crap before you get to any actual consoles.

I've been checking Vita prices on eBay, and this has been driving me crazy.

Originally Posted by Finger_Shocker Yes !!!!!!! First of all you got the item in roughly 4 days which is more then adequate, they basically shipped the item out the next day for you. However sellers that sell do not have time to be pester by people constantly asking if the item had shipped, it is a REASONABLE expectation to wait 5-6 days before asking such a question. Not to mention if the seller has already marked the item as shipped, that should also clue you in. And yes there are alot of buyers who like to pester sellers just to have some type of human contact that they are missing outside in the real world. Do you pester Amazon if your item has shipped? Do you pester Newegg, BB, Buy.com etc etc. about the shipment of your item? Why do that with a ebay seller.

Except it wasn't marked as shipped. If it was marked as shipped, I wouldn't have asked the seller anything in the first place. It takes like one minute to click "mark item as shipped". Actually takes less than that since I've sold on ebay also. The seller isn't anyone big either since it was the only item they had up for sale at that time. I wasn't complaining about the shipping time, as I just wanted to know whether or not my item had shipped. I was fine with the time it took to get to me. And no I'm not missing any human contact outside in the real world. Thanks for pretty much attacking me instead of answering the question. And regarding your last question, at least Amazon, Newegg, BB, Buy.com etc. let me know they shipped the item.

Since I do 95% on my transactions on mobile, and Amazon doesn't allow you to leave feedback on mobile, I only do feedback on eBay.

Originally Posted by GBAstar I'm going to say this with all the kindness I can muster and hopefully what I write is helpful. You really shouldn't be selling on eBay unless you're willing to adapt to the "new" eBay and how it expects it sellers to operate. If you continue to have the "I'll sell how I want to and I'm not going to take any crap from any buyers" you won't be selling on eBay much longer. They don't need small sellers anymore. It is no longer the place it used to be where small sellers were King. Regarding your "No return policy" why set it like that? eBay is going to allow buyers to return items (often at your expense) if you don't allow them to return them at their expense. All a buyer has to do within 45 days of purchase is file a Significantly Not as Described (SNAD) claim and you'll be accepting the return. Doesn't matter the reason and it doesn't matter the item. Just because you have a return policy doesn't mean you're going to be renting games to buyers. I've mailed out hundreds of items and had two buyers request returns. In both instances I got the same game back in the same condition. At that point you just open a cancellation request and once it is approved you get your fees back. No harm done. Yes you might have to relist the item and yes it might sell for less but it is better then causing a stink; if the buyer really wants to return the game you're going to be taking it back one way or another and at least by accepting the return you're not going to be out your fees and you're less likely to get your feedback and DSR's slammed. And if you don't care about your feedback or DSR's.... then you really won't be selling on eBay for much longer. And about the feedback.... eBay has explained to buyers that they have completed their obligation as a buyer once they have submitted payment. By withholding feedback you are going against the norm. You are going to see more and more buyers wondering where their feedback is if you withhold it, and you are going to give buyers more reasons to ding your stars. It's not like you can leave negative feedback or false positives (i.e. positive feedback alluding that the buyer opened a case or is a scammer). By leaving false positives you open your self up to getting a violation against your account which again is one step closer to being forced off eBay. If you really want to leave some sort of vindictive feedback against a buyer (for what reason I can only guess it makes you feel better?) then just leave follow up feedback after the sale. To do that all you have to do is search for "follow up feedback" under the support link/tab in your browser when you are on the eBay website. On the following page you search for the buyer/sellers account and you can leave a follow up comment to your original feedback left. Seriously though... read up on the rule changes and either decide you can play along or just stop selling. I'm not trying to sound like a dick but you'll be much happier either way because you'll either enlighten yourself to the current policies and have a better understanding of how a seller is supposed to act on eBay or you will realize that the new policies are abusrd and you aren't able to adapt and you'll save yourself the headache of trying to sell on eBay "Your way".

I think you make a lot of great valid points about eBay selling but what's going on here are two different viewpoints on a marketplace.

You obviously come from an angle of experience and business like mind but gpg's perspective is from an everyday user that does not use eBay strictly as a reselling tool. It's more of principle than business form for him. I've resold plenty on eBay and depending on the circumstance my principles will outweigh my business priorities.

The biggest downside for any individual selling on eBay is the inevitable experience with some scammer or pain in the ass buyer. A feedback system for buyers would really help mitigate that but as you said, it's not feasible for all sellers to have a retaliatory feedback system either. eBay should just implement a buyer feedback system on a privilege basis. Say, all sellers that have at least a 95% feedback rating and have a history of providing positive feedback in return to buyers over a period of time so it's not some random seller who leaves nothing but negative feedback whenever he/she actually does so. That way, you would weed out the troublesome sellers that just stir shit up without just cause.

Well it was bound to happen. I have been selling a lot of games on Ebay lately. Mostly new unopened games. I have had a really good track record with people leaving positive feedback and being happy. Well I sold a brand new copy of Prototype 2 about 10 days ago for $24. It was a copy I got for $5 at BBY. Well I usually send out a reminder email after about 1 week after delivery to ask if there are any problems and to leave some feedback. Well this d-bag sent me this email just now.

"Actually, now that you mention it. I am very unsatisfied with my purchase of this game. And I was hoping that you had another copy of this game that you can possibly send me. The reason is that when I first opened the game and looked on the back, I noticed that it had a scratch on it. At first glance, I thought it wasn't big enough to affect the disc, but when I put the game into the xbox and started playing it, the disc became unreadable halfway through the opening mission, where the black guy first meets alex mercer and is following him through a destroyed part of the city. I tried restarting my 360, cleaning the disc, and installing it on to my hard drive, but it still stopped at the same spot and said the disc was unreadable. So I was hoping that I could get a replacement disc, or refund please. Because I really would like to play this game."


I think this is a bunch of BS. "now that I mention it"? You have the game 1 week (which is more than enough time to beat the game) and now you are suddenly remembering the game was unplayable? I asked him to send the game back to me at his expense (which I am sure he will complain about) and I will refund him. It is such BS since the game is now worthless to me and I am sure he redeemed the codes. He only had 5 feedbacks.

Originally Posted by cancerman1120 Well it was bound to happen. I have been selling a lot of games on Ebay lately. Mostly new unopened games. I have had a really good track record with people leaving positive feedback and being happy. Well I sold a brand new copy of Prototype 2 about 10 days ago for $24. It was a copy I got for $5 at BBY. Well I usually send out a reminder email after about 1 week after delivery to ask if there are any problems and to leave some feedback. Well this d-bag sent me this email just now. "Actually, now that you mention it. I am very unsatisfied with my purchase of this game. And I was hoping that you had another copy of this game that you can possibly send me. The reason is that when I first opened the game and looked on the back, I noticed that it had a scratch on it. At first glance, I thought it wasn't big enough to affect the disc, but when I put the game into the xbox and started playing it, the disc became unreadable halfway through the opening mission, where the black guy first meets alex mercer and is following him through a destroyed part of the city. I tried restarting my 360, cleaning the disc, and installing it on to my hard drive, but it still stopped at the same spot and said the disc was unreadable. So I was hoping that I could get a replacement disc, or refund please. Because I really would like to play this game." I think this is a bunch of BS. "now that I mention it"? You have the game 1 week (which is more than enough time to beat the game) and now you are suddenly remembering the game was unplayable? I asked him to send the game back to me at his expense (which I am sure he will complain about) and I will refund him. It is such BS since the game is now worthless to me and I am sure he redeemed the codes. He only had 5 feedbacks.

If he opened it, you shouldn't have to take it back. Just ignore him, and he'll probably not do anything.

Originally Posted by cancerman1120 Well it was bound to happen. I have been selling a lot of games on Ebay lately. Mostly new unopened games. I have had a really good track record with people leaving positive feedback and being happy. Well I sold a brand new copy of Prototype 2 about 10 days ago for $24. It was a copy I got for $5 at BBY. Well I usually send out a reminder email after about 1 week after delivery to ask if there are any problems and to leave some feedback. Well this d-bag sent me this email just now. "Actually, now that you mention it. I am very unsatisfied with my purchase of this game. And I was hoping that you had another copy of this game that you can possibly send me. The reason is that when I first opened the game and looked on the back, I noticed that it had a scratch on it. At first glance, I thought it wasn't big enough to affect the disc, but when I put the game into the xbox and started playing it, the disc became unreadable halfway through the opening mission, where the black guy first meets alex mercer and is following him through a destroyed part of the city. I tried restarting my 360, cleaning the disc, and installing it on to my hard drive, but it still stopped at the same spot and said the disc was unreadable. So I was hoping that I could get a replacement disc, or refund please. Because I really would like to play this game." I think this is a bunch of BS. "now that I mention it"? You have the game 1 week (which is more than enough time to beat the game) and now you are suddenly remembering the game was unplayable? I asked him to send the game back to me at his expense (which I am sure he will complain about) and I will refund him. It is such BS since the game is now worthless to me and I am sure he redeemed the codes. He only had 5 feedbacks.

You have good intentions but you should stop sending those messages to customers IMMEDIATELY.

Remember no feedback is better then bad feedback or good feedback with low DSR scores. By contacting a customer one or two weeks after a sale and asking "How was the transaction.. is there anything I can do for you" you are effectively saying "I care so much about my feedback/DSR's I will do anything to make you happy" and you open the door to them trying to scam or extort money out of you.

I'm not kidding when I say I get feedback on less then 60% of my transactions. It used to bother me at first but now I could care less.

Originally Posted by GBAstar You have good intentions but you should stop sending those messages to customers IMMEDIATELY. Remember no feedback is better then bad feedback or good feedback with low DSR scores. By contacting a customer one or two weeks after a sale and asking "How was the transaction.. is there anything I can do for you" you are effectively saying "I care so much about my feedback/DSR's I will do anything to make you happy" and you open the door to them trying to scam or extort money out of you. I'm not kidding when I say I get feedback on less then 60% of my transactions. It used to bother me at first but now I could care less.

Yeah I am feeling pretty dumb now about sending them out. I thought it would help increase my feedback. Like you said I get less than 60% feedback also and it bugs me but if it opens me up to scammers then it is better to have no feedback. The guy responded and asked where to mail it but gave no mention of him paying the return costs. I decided to offer him $3 for his return expenses but if he leaves negative feedback I want to have record that I offered to pay for the return so that Ebay could remove it. Oh well this was a fairly cheap lesson to learn.

Thanks for the advice.

I agree 100% with GBA in this case. Absolutely never send out an email/message like that again. I also receive feedback on well under 60% (I think) edit: going off my sales for just this year so far it looks like I get feedback on about 65% of my transactions. And yeah I don't care. I know it sucks at first though not receiving feedback because it can create issues but I still wouldn't worry too much about it.

For feedback though as a seller I never ever leave feedback first. As a buyer I will absolutely leave feedback first.

Originally Posted by cancerman1120 Yeah I am feeling pretty dumb now about sending them out. I thought it would help increase my feedback. Like you said I get less than 60% feedback also and it bugs me but if it opens me up to scammers then it is better to have no feedback. The guy responded and asked where to mail it but gave no mention of him paying the return costs. I decided to offer him $3 for his return expenses but if he leaves negative feedback I want to have record that I offered to pay for the return so that Ebay could remove it. Oh well this was a fairly cheap lesson to learn. Thanks for the advice.

Don't feel dumb... in a perfect world, where you weren't being held hostage by eBay and PayPal what you were doing would be considered offering excellent customer service.

I used to have a blurb in all my listings near the end to the effect of:

"I am dedicated to providing excellent customer service and maintaining my 100% positive feedback rating. If you experience any problems with your transaction rest assured I am committed to making things right"

and I removed it when I realized it was a "weclome sign" to scam artists and pain in the ass buyers.


Also remember for whatever reason that if you do not communicate with your buyer, at all, and they go to leave feedback they MUST automatically give you a 5-star for "Communication".

I'm not sure what the executives at eBay where thinking but they decided that no communication means great communication and that is honestly how you get 5 auto stars for the communication category.

If you offer free shipping you automatically get 5 stars for the shipping costs category and if you upload tracking and the package arrives within a certain period of time then you automatically get 5 stars for shipping speed.

Originally Posted by Navex I've sold 10 things in the last 2 weeks and only two buyers have left me feedback. What a bunch of inconsiderate *****s. I guess it's too much to ask to take 2 seconds out of your life to be courteous and help a fellow ebayer out. I ship their stuff out asap ,leave them feedback immediately and take extreme care in the packaging of their items, it's the least they can do if only to return the feedback favor. In all honesty I'd prefer to leave them feedback after they leave me it but I know almost no buyer would ever stand to do it that way, I mean damn after the last 2 weeks I can't even get the other 8 to do it and that was with me leaving them it immediately.

My advise to you is to send the buyer a message asking him if he could please leave you some feedback.

I usually message them after a week or so of them receiving their package.

I usually say something like this:
" Hi
Could you please leave me some feedback, i would really appreciate it, thank you. "

Works most of the time..

I did have one guy reply back to me in Spanish telling me he was very happy with his purchase and that he would buy from me again. LOL
i didn't even bother telling him anything else, I just thanked him back

I remember trying to solicit buyer feedback to boost my rating a few times and it bit me in the ass. I sold a Black Ops pt. 1 Hardened Edition without the DLC codes. A few weeks after delivering it, I asked the buyer to give me feedback and he complained to me that I sold him an item that was not as described (expecting the codes - even though I specifically stated the Zombie codes were not included). He went off on me and threatened to report me to eBay and we did so much back and forth that I eventually asked him to stop making me check my emails and to just call me in person so we could air our differences more efficiently.

Boy did I up there. It was my most regrettable experience on eBay to date.

That guy basically cussed me out and try to put me down. I discovered in our phone conversation that his son went on his eBay account and bought my Hardened Edition listing without even reading the description. I was very clear marking it as used and never implied the CE was complete since the DLC was used. The guy expected me to take the item back for a full refund and I told him "I shouldn't be punished for what you should have prevented with your son in the first place. Who's fault is that?" That's when he lost it and took offense that I told him how to raise his son and he called me a bunch of names on the phone. At that point, I responded over eBay message about how I didn't appreciate his cursing and threats over the phone. He responded but was stupid to not deny it in the response. I quickly responded "well you just admitted to everything I described on our previous message and now it's documented on eBay message. Good luck having the eBay claims believe you now. Learn to read and monitor your eBay account better for future use. That's the fault of the buyer - not the seller. End of argument."

He stopped and never responded ever again after that. It was such a pain in the ass of tons of emails and a nasty phone call that lasted 20 minutes that I learned that it is not worth the risk to ask buyers to provide feedback when they opt for non feedback. I got lucky by tricking him into admitting his harrassment on eBay message, but I definitely didn't get the best case scenario. Best case scenario would have been to just deal with the non feedback and move on.

Originally Posted by Donut2922 I remember trying to solicit buyer feedback to boost my rating a few times and it bit me in the ass. I sold a Black Ops pt. 1 Hardened Edition without the DLC codes. A few weeks after delivering it, I asked the buyer to give me feedback and he complained to me that I sold him an item that was not as described (expecting the codes - even though I specifically stated the Zombie codes were not included). He went off on me and threatened to report me to eBay and we did so much back and forth that I eventually asked him to stop making me check my emails and to just call me in person so we could air our differences more efficiently. Boy did I up there. It was my most regrettable experience on eBay to date. That guy basically cussed me out and try to put me down. I discovered in our phone conversation that his son went on his eBay account and bought my Hardened Edition listing without even reading the description. I was very clear marking it as used and never implied the CE was complete since the DLC was used. The guy expected me to take the item back for a full refund and I told him "I shouldn't be punished for what you should have prevented with your son in the first place. Who's fault is that?" That's when he lost it and took offense that I told him how to raise his son and he called me a bunch of names on the phone. At that point, I responded over eBay message about how I didn't appreciate his cursing and threats over the phone. He responded but was stupid to not deny it in the response. I quickly responded "well you just admitted to everything I described on our previous message and now it's documented on eBay message. Good luck having the eBay claims believe you now. Learn to read and monitor your eBay account better for future use. That's the fault of the buyer - not the seller. End of argument." He stopped and never responded ever again after that. It was such a pain in the ass of tons of emails and a nasty phone call that lasted 20 minutes that I learned that it is not worth the risk to ask buyers to provide feedback when they opt for non feedback. I got lucky by tricking him into admitting his harrassment on eBay message, but I definitely didn't get the best case scenario. Best case scenario would have been to just deal with the non feedback and move on.

I got my first ever negative feedback in 15 years on a similar happening just recently. I had a DLC up in August for the St Pierra DLC on Sleeping dogs. Listed it in videogame other. In both the title and the description I list it's for DLC. I even had it in huge 24 front red lettering in the description (for DLC only no Sleeping Dog game included). Some illiterate buys it and a few weeks later I get a warning from ebay about a buyer trying to opening a case of not received on me and to contact them. I do that twice with tracking asking how I can help with no reply back. Then finally get a half written reply about they did receive, but it was an empty case with an insert (aka the DLC) and they wanted the Sleeping Dog game itself. I reply back saying I'm confused as the item wasn't listing in the game section and I listed twice no game is included (plus who the hell expects a newly released game to go for a few $. I didn't write that to him just the comment in my mind). Make long story short no case is ever filed as this fool was probably too stupid to know how to file a SNAD case instead, but a month later like one or two days before I'm safe from feedback he hits me with neg and a stupid comment all in caps "BIG CHEATER SENT ME AN EMPTY CASE!!!" and 1 stars in the 2 cats he can (one of which is communication which ebay set me up on saying to contact him). I report him to feebay as I don't appreciate being called a cheater, but of course it's all my fault the guy is illiterate and it's just an opinion they can't remove. Donut with that guy you delt with. I'd hate to be that kids teacher. Everything is probably the schools fault with those parents of his.

Originally Posted by MRW2276 I got my first ever negative feedback in 15 years on a similar happening just recently. I had a DLC up in August for the St Pierra DLC on Sleeping dogs. Listed it in videogame other. In both the title and the description I list it's for DLC. I even had it in huge 24 front red lettering in the description (for DLC only no Sleeping Dog game included). Some illiterate buys it and a few weeks later I get a warning from ebay about a buyer trying to opening a case of not received on me and to contact them. I do that twice with tracking asking how I can help with no reply back. Then finally get a half written reply about they did receive, but it was an empty case with an insert (aka the DLC) and they wanted the Sleeping Dog game itself. I reply back saying I'm confused as the item wasn't listing in the game section and I listed twice no game is included (plus who the hell expects a newly released game to go for a few $. I didn't write that to him just the comment in my mind). Make long story short no case is ever filed as this fool was probably too stupid to know how to file a SNAD case instead, but a month later like one or two days before I'm safe from feedback he hits me with neg and a stupid comment all in caps "BIG CHEATER SENT ME AN EMPTY CASE!!!" and 1 stars in the 2 cats he can (one of which is communication which ebay set me up on saying to contact him). I report him to feebay as I don't appreciate being called a cheater, but of course it's all my fault the guy is illiterate and it's just an opinion they can't remove. Donut with that guy you delt with. I'd hate to be that kids teacher. Everything is probably the schools fault with those parents of his.

At least you didn't have to refund him -- That's the important part.

Lmao @ people asking for feedback. Understandable if your a noob to ebay but if you've been there awhile......