pyrox4, I saw that article on Engadget as well. I'll let you know once I've received all three. Did you want me to ship them to you all in one package or individually? Let me know what works for you. For customs purposes I don't think it makes a huge difference.

gsrce, thanks for the heads up Glad to know I'll have business with you for the next couple of months ^_^ appreciate it. And yes, you're all good with how you're doing things so no worries.

emjaymj, well I do apologize again for the delays. The thing is last month I only had 4-5 UPS pickups total so it's quite possible that some of your packages got mixed in with the BF orders even if they were ordered beforehand. I try to open boxes in the order I get them but they pile up so quickly in my two cars, our basement, our living room and now our kitchen area lol so some packages may fall through the cracks and get processed later. I'm still working out a better system on the site and in the physical work space as well. No hard feelings though, I know you've been a really very loyal customer and I have no ill will towards you or anyone else for that matter.

I'm thinking though in the future I may not combine orders the way I do now. Right now a lot of people put in separate orders for each item they order but this makes a flood of orders that they want to combine. It'd probably make more sense to ship orders as groups they way they were requested. So if a person puts 3 games in one order, that's fine but if they have 6 orders of 3 games each, it makes more sense to ship out in 6 shipments. Doing that would probably make a lot less confusion for me as well as I have to sort multiple item orders which compounds the problem.

It's not a science quite yet but we're working our packing theories and getting better month by month. I really do think after the holiday rush is over and we implement some new PF systems we'll be a lot better off I can only hope so ^_^.

Originally Posted by goomba478 pyrox4, I saw that article on Engadget as well. I'll let you know once I've received all three. Did you want me to ship them to you all in one package or individually? Let me know what works for you. For customs purposes I don't think it makes a huge difference. gsrce, thanks for the heads up Glad to know I'll have business with you for the next couple of months ^_^ appreciate it. And yes, you're all good with how you're doing things so no worries. emjaymj, well I do apologize again for the delays. The thing is last month I only had 4-5 UPS pickups total so it's quite possible that some of your packages got mixed in with the BF orders even if they were ordered beforehand. I try to open boxes in the order I get them but they pile up so quickly in my two cars, our basement, our living room and now our kitchen area lol so some packages may fall through the cracks and get processed later. I'm still working out a better system on the site and in the physical work space as well. No hard feelings though, I know you've been a really very loyal customer and I have no ill will towards you or anyone else for that matter. I'm thinking though in the future I may not combine orders the way I do now. Right now a lot of people put in separate orders for each item they order but this makes a flood of orders that they want to combine. It'd probably make more sense to ship orders as groups they way they were requested. So if a person puts 3 games in one order, that's fine but if they have 6 orders of 3 games each, it makes more sense to ship out in 6 shipments. Doing that would probably make a lot less confusion for me as well as I have to sort multiple item orders which compounds the problem. It's not a science quite yet but we're working our packing theories and getting better month by month. I really do think after the holiday rush is over and we implement some new PF systems we'll be a lot better off I can only hope so ^_^.

I'd actually prefer to see the opposite, as that will drive costs up on shipping to the point where it may not be worth doing.

What I'd suggest is just open and categorize everything as it comes in like a retail store would do for it's stock room. Put all the games that come in in one pile with the invoices attached, all the movies in one pile with the invoices attached, etc.

Then when you go to ship items out for people you just pick from your stock everything showing in your database that person wants sent out to them, and ship it all together =)

This would of course require lots of room on your end and maybe a more sophisticated inventory/order tracking system, but it's easily doable and I would think would make your life a lot easier!

Goomba, if you send one of them individually will I have to pay extra shipping on that one? If so, what would that extra be in total? I mean of course I'd love to get one as early as possible, since one of them is for me I mean if you suggest not doing so let me know, but if it's no problem then why not! Especially if I don't have to pay much extra if at all.

Thanks for the replies btw, I know you're a busy dude.

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gsrce, that actually is the system I'm using now. The problem is that some people order the same items...and what I'm worried about is that potentially someone could try to say they ordered something like a new release game when they really didn't and try to take someone else's order. This hasn't happened and most people provide gift messages and/or tracking numbers, but it could be a mess. I guess you're right though, it wouldn't be as price conscious to do that other method. But like you said, it does require more room and actually requires a lot more processing time...it's pretty much the sole reason that my Black Friday orders get so backed up. I get like 20 orders of the same game but they all come in at different times, with slightly different versions with different orders It's crazy...

pyrox4, it won't make a huge difference either way to be completely honest. I actually invoiced you for three separate packages so I'd be happy to mail out just one initially and the other two later when they come in if that makes you happy. You're quite welcome. I do try to keep up with all customers =) It's why I do what I do. Talk to you soon!

gsrce, one other thing. My basement right now is mostly just boxes and boxes and boxes of our stuff from our old place. Once I settle into this place I hope to sell/auction and junk a lot of the stuff which will clear up a huge area. Eventually I do hope to build a more intelligent sorting system for games/movies/items like you said, but in the meantime it's not very workable. Also, I don't want to keep items around too long as that leads to unhappy customers and backlogs

The "good" news is that I'm getting laid off from my University job mid April which means GFC will be a full time job more or less for me at home, which is a lot more than the time I have allotted right now. With the new PF system I'm developing and more time it seems very reasonable that I can come up with something that works easier. Though I will have a 2-month old newborn by then as well ^_^.

Originally Posted by goomba478 gsrce, that actually is the system I'm using now. The problem is that some people order the same items...and what I'm worried about is that potentially someone could try to say they ordered something like a new release game when they really didn't and try to take someone else's order. This hasn't happened and most people provide gift messages and/or tracking numbers, but it could be a mess. I guess you're right though, it wouldn't be as price conscious to do that other method. But like you said, it does require more room and actually requires a lot more processing time...it's pretty much the sole reason that my Black Friday orders get so backed up. I get like 20 orders of the same game but they all come in at different times, with slightly different versions with different orders It's crazy... pyrox4, it won't make a huge difference either way to be completely honest. I actually invoiced you for three separate packages so I'd be happy to mail out just one initially and the other two later when they come in if that makes you happy. You're quite welcome. I do try to keep up with all customers =) It's why I do what I do. Talk to you soon!

Then I'd love to get the one you're supposed to get on Monday early. Thanks a lot man. Let me know when you ship it, assuming you get it on Monday and manage to ship it then, or whenever near then?

edit: congrats on new born (to be) btw.

OK not to worry We send an Email for each and every package that ships along with the customs/tracking numbers. Thanks again. I'll keep you posted .

Hey Goomba would you happen to have any idea what's happening with my CoD: Black Ops package forward? Is it not listed on the site since I said I'd be okay with just getting sent the serial key? No big deal if it doesn't come to me soon though I would like to play it over the christmas break if possible. I know you're mad busy; just want to make sure it doesn't get lost in the sea of orders you've been getting since it seems most of the Black Friday stuff has started to ship out. Congrats on the child too!

I have your game here now underkover19. I'll send you the serial via PM in a minute Thanks. Sorry for the wait, I forgot that you were okay with just the code ^_^.

I guess I can at least UNDERSTAND what happened if you were doing less frequent pickups around then, and I really hate the idea that I probably come across as whining here... but though I have an idea nohb
fof how it happened and know it wasn't malicious, nor something as absurd as having been singled out or anything absurd like that, I still can't help but feel really disappointed about it (and yes, that world's smallest violin you're playing sounds beautiful) as really feel it could have been handled a lot better (though I don't exactly expect sympathy of any sort, I also don't intend any offence or ill-will as a result.)

Perhaps though, maybe next time you anticipate such a hectic shopping day/week/whatever, you can pick up package forwarding orders placed ahead of time, a day or two before (or mayb even better, the day OF), and just set them aside to be processed first. That way earlier, general purchases aren't massively (and somewhat unfairly) delayed by later sales rushes? Just a card for the old suggestions box and i apologize if that sounds like myself dictating to you how things ought to be run.

Regardless, Merry Christmas, as I very likely won't be around to post until the new year. And who knows... if you manage to find the game soon enough and send it, my little brother may be able to forward it to where I'm staying express... unfortunately he can't make it because his work involves some important government and commercial contracts for snow removal. Everything would have to go perfectly to even have a chance at it working out but maybe I'll be witnessing a (almost negligibly tiny lol) Christmas miracle heh. If you do get to it sometime soon and you need additional shipping funds... I may not be around at the time but hopefully you know I'd always square things up when I get the chance without even the slightest foot-dragging. Though after my recent posts I'd completely understand if you felt unwilling to do so.

But in case I don't have a chance to post again or otherwise talk to you before the holidays, I hope you and your wife and the rest of your family have a great one

Hey goomba,
Any updates?
Thanks

Just a reminder Goomba, I noticed that my Ebay order (Mass Effect Art book) was still on the GYROS sheet even though I lost the bid. I know that you have been busy but I wanted to make sure you were on the "up and up" which is to say that the book on it's way to you was an order from the Amazon marketplace.

On another note: Curious, but does anyone know of someone who does the same thing as Goomba but for orders from the UK?

Probably a busy day for goomba, but no I don't think I've ever heard of anyone offering the same service for anywhere let alone from the UK.

Originally Posted by pyrox4 Probably a busy day for goomba, but no I don't think I've ever heard of anyone offering the same service for anywhere let alone from the UK.

There are actually plenty of mail-forwarding businesses but the process is typically very different and MUCH more expensive. Most orders through Goomba are to save money (although on occasion things just aren't available in Canada), but saving money is not really a possible outcome with these businesses, and their services tend to cater more towards companies and professionals for actual business reasons. Importing a video game or something along those lines is just not at all practical or remotely cost-effective.

And even among those businesses (even if somebody DID have a smaller-scale model similar to Goomba's) I could only really name a few, though none of them in the UK, and none of which I can vouch for their reliability. And all of them work with a more expensive, primarily B2B model. So while there are plenty of mail-forwarding businesses operating just about everywhere, if you're looking for a counterpart to Goomba with an accent and bad teeth, I wouldn't hold my breath.

Goomba my one order was apparently returned to sender (must have some weird package signing thingy) so you can cancel it.

Just got an email from Goomba, one of my orders was shipped, yayyyyyyyyy. I can patiently wait for the other 2, since they are not for me, lol.

Looks like it was not a good time to order from you, Goomba. I still have a bit of credit left so, I thought about using your service.

Anyway, if you can't order for me before December 22 at noon, please cancel my order.

Happy holidays to you & your family!

Just so you guys know, I'm shutting down the Package Forwarding (PF) service in an hour or less. This is to alleviate the backlog on the service. I will still offer the PF service for those of you who want to use it in the meantime but with the warning that your items may not be ship until 4-6 weeks from when they are placed. This is for two reasons. First of all I need to ship out existing orders and with the holidays, the Black Friday/Christmas rush our business has been 10x as busy as usual. Secondly, I'm working 7 days a week due to the holidays at my day jobs and my time off lately has been bringing my wife to the baby doctors back and forth and doing grocery shopping, cooking and baby preparation at home.

So again, the site will say PF is closed. It'll have a warning that if you really want to you can order with PF but it'll be approximately 4-6 weeks. This does NOT apply to orders that were placed before the PF shutdown. Keep in mind though due to the holidays and slight backlog many orders still won't ship for another week or two. We're doing our best though.

The new PF system will have you estimate your shipping and pre-pay all service charges in advance the way the DR service currently does. In addition we'll be adding more payment options on the site itself to let you have even more options. More on this in January. Now if you'll excuse me I have to go shut down the PF site Thanks guys.

SVxM, we are still leaving our Direct Request (DR) service open. We are just trying to improve our Package Forwarding so that it's not so labor intensive. In the past DR orders were the majority so we put our effort into that form but now PF's have largely outnumbered DR's so we need to ramp up that service. Thanks!

Originally Posted by goomba478 Just so you guys know, I'm shutting down the Package Forwarding (PF) service in an hour or less. This is to alleviate the backlog on the service. I will still offer the PF service for those of you who want to use it in the meantime but with the warning that your items may not be ship until 4-6 weeks from when they are placed. This is for two reasons. First of all I need to ship out existing orders and with the holidays, the Black Friday/Christmas rush our business has been 10x as busy as usual. Secondly, I'm working 7 days a week due to the holidays at my day jobs and my time off lately has been bringing my wife to the baby doctors back and forth and doing grocery shopping, cooking and baby preparation at home. So again, the site will say PF is closed. It'll have a warning that if you really want to you can order with PF but it'll be approximately 4-6 weeks. This does NOT apply to orders that were placed before the PF shutdown. Keep in mind though due to the holidays and slight backlog many orders still won't ship for another week or two. We're doing our best though. The new PF system will have you estimate your shipping and pre-pay all service charges in advance the way the DR service currently does. In addition we'll be adding more payment options on the site itself to let you have even more options. More on this in January. Now if you'll excuse me I have to go shut down the PF site Thanks guys.

Hey,

I never put an official PF request in, but I think you may have my package, so sorry about that. Hope everything works out