I had my first problem with the trade in program this week. Sent Brink in like new condition and it has been rejected for "cracked disc". Obviously something happened to it in transit or at the trade in center.

For those of you that have been successful in getting your trade in credit still when this happened, do you have any advice for how to approach the subject via live chat? I know it's YMMV but was hoping that I could get some good advice before I try.

Sucks that Amazon now gives only 7-days to ship out a Trade-In.

Originally Posted by nas6034 Sucks that Amazon now gives only 7-days to ship out a Trade-In.

this has always been the case but as long as it's received in 25 days your good as gold...unless something has changed that i don't know about..

Crap, I forgot about all the little crap in the box as well, still gonna take my chances as even $140 would be solid for it

Originally Posted by Toss Hadn't seen you post for a while but you really missed the most epic 3 months of flipping...BB had some crazy TIVs for a couple months just about, and amazon/kindle cards can be purchased with the gift cards they give. But yes, were in sort of a lull now after BBVs sale. Hopefully BestBuy will crank up their TIVs again to stock those trading kiosks people have been posting about.

Eh, I kind of shy away from BB since they kicked off their trade-in program with so many limitations (needs original receipt for trade, limit 3 per title, refusing to take Kirby Wii trades because their sale price was lower lol, etc). Just seemed like a headache, especially since my BB is completely anal after the free games fiasco. I swear the only reason they stay in business is because the location is high traffic.

Sent in a Driving Force GT in original box and shipping box with all manuals etc as like new for 109.25 worth of credit, included the packing slip and everything.

According to UPS is was recieved on Wednesday morning at 9am and it still shows as "not received" by Amazon. Is this normal? I figured within two business days of UPS delivering it I'd have my credit but no such luck yet.

Originally Posted by Cardiff Giant Sent in a Driving Force GT in original box and shipping box with all manuals etc as like new for 109.25 worth of credit, included the packing slip and everything. According to UPS is was recieved on Wednesday morning at 9am and it still shows as "not received" by Amazon. Is this normal? I figured within two business days of UPS delivering it I'd have my credit but no such luck yet.

My Portal 2 was also delivered on Wednesday and it still shows as not received with no credit yet.

Originally Posted by Pride7ds I had my first problem with the trade in program this week. Sent Brink in like new condition and it has been rejected for "cracked disc". Obviously something happened to it in transit or at the trade in center. For those of you that have been successful in getting your trade in credit still when this happened, do you have any advice for how to approach the subject via live chat? I know it's YMMV but was hoping that I could get some good advice before I try.

Best shot is to just say the truth that Bring was "like new" and you don't know what happened. Depending on your history with Amazon, the CSR might be enticed to help out.

Originally Posted by Pride7ds I had my first problem with the trade in program this week. Sent Brink in like new condition and it has been rejected for "cracked disc". Obviously something happened to it in transit or at the trade in center. For those of you that have been successful in getting your trade in credit still when this happened, do you have any advice for how to approach the subject via live chat? I know it's YMMV but was hoping that I could get some good advice before I try.

I've never had a problem trading in games... but textbooks now that's a different story.

A few weeks ago I sent in a textbook in perfect condition, but found out that it was rejected because the cover was damaged. After it had been returned to me, I saw that there was a huge cut down the back cover of my book (most likely from the boxcutter), so I contacted an Amazon customer service rep and explained that when I had shipped my book it had been in near perfect condition, but after it had been returned to me it had a humongous cut down the back cover. The rep took sympathy on me and gave me a credit to my Amazon account.

All you have to do is be courteous and you'll more than likely get the credit you deserve.

Originally Posted by skateraXVIII A few weeks ago I sent in a textbook in perfect condition, but found out that it was rejected because the cover was damaged. After it had been returned to me, I saw that there was a huge cut down the back cover of my book (most likely from the boxcutter), so I contacted an Amazon customer service rep and explained that when I had shipped my book it had been in near perfect condition, but after it had been returned to me it had a humongous cut down the back cover. The rep took sympathy on me and gave me a credit to my Amazon account. All you have to do is be courteous and you'll more than likely get the credit you deserve.

Thanks for the advice, I gave it a shot and they told me that it was damaged in transit by UPS (riiiiight) and to contact UPS to place a claim for my damaged disc. Yeah, I'm sure that'll work.

So no trade in credit and a busted game, fantastic!

Originally Posted by Pride7ds Thanks for the advice, I gave it a shot and they told me that it was damaged in transit by UPS (riiiiight) and to contact UPS to place a claim for my damaged disc. Yeah, I'm sure that'll work. So no trade in credit and a busted game, fantastic!

Just keep trying with amazon cs. Don't think ups would care if you talked to them anyways since you didn't pay for the shipping.

Originally Posted by Pride7ds Thanks for the advice, I gave it a shot and they told me that it was damaged in transit by UPS (riiiiight) and to contact UPS to place a claim for my damaged disc. Yeah, I'm sure that'll work. So no trade in credit and a busted game, fantastic!

Did you shipped it in a bubble mailer or an envelope?

I always reuse the boxes from Amazon.

Originally Posted by luischav3z Did you shipped it in a bubble mailer or an envelope? I always reuse the boxes from Amazon.

Bubble mailer - I know I should have used a box but I had been 4 for 4 with the bubble mailers and I hadn't heard many bad stories lately so I thought I'd be okay.

I actually haven't received the game back yet but I figured their description of cracked disc would render it busted. Maybe I'll get lucky and just the case was cracked in transit. If the game is unplayable, I'll try to contact them again.

Thanks for the advice fellas and I'll definitely be using boxes from here on out.

Originally Posted by Pride7ds Thanks for the advice, I gave it a shot and they told me that it was damaged in transit by UPS (riiiiight) and to contact UPS to place a claim for my damaged disc. Yeah, I'm sure that'll work. So no trade in credit and a busted game, fantastic!

Keep trying the all options, email, chat , and phone. Sometimes you gotta do all 3.

Amazon rocks! I sent them a couple of items and they said that one of them was not received even though I put it in there. I emailed Amazon about it and they sent me a promotional credit for the value of the item, no questions asked.

Originally Posted by NOFX232 Amazon rocks! I sent them a couple of items and they said that one of them was not received even though I put it in there. I emailed Amazon about it and they sent me a promotional credit for the value of the item, no questions asked.

Amazon direct or the trade in company?

Emailed Amazon directly.

Just got notification that they accepted my Driving Force GT that arrived on Wednesday and I got the like new credit of $109.25. Pretty awesome that in December I paid $99 for it from Amazon and then was able to trade it in for $10.25 more than I paid!

bump

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Originally Posted by retail sucks I've been using USPS Priority Mail Medium Flat Rate Boxes(Size: 11" x 8 1/2" x 5 1/2") http://www.usps.com/shipping/pmc_fil...car_med_fr.jpg There is one little side tab that holds the box together, so I carefully peel it away from the box, turn the box inside out, poke two small holes close together two at the top & two at the bottom of the tab to put it back together and use garbage/bread ties to hold it, and then tape the hell out of it. It's worked everytime, no problem.

Bad idea...The more recent boxes have the inside striped with 'priority mail postage required' throughout and if it not used for priority mail, it can be viewed as 'misuse of postal property', a federal offense. While they may be 'free', the USPS views those boxes as their property and are profoundly unhappy with anyone not using them to mail stuff via priority mail.

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