I don't know, I want to have sympathy for you, I really do, but even by your own admission you are a picky ass customer.

However what are you going to do. In any reasonable case if Amazon has written guarantees according to certain policies, they shouldn't ban you for expecting them to make good on what they offer.

However it comes down to a "how much is this person's business worth to me" It's hard to do thought experiments sometimes but imagine Amazon not as this huge international multi-billion dollar corporation, but as a small corner store that sells all the items you want. Imagine if you went in there after every sale a few days after the fact and started demanding credit, or refunds, or exchanges. Eventually that business owner is going to get tired of dealing with you, and ban you from his store. In reality this really is no different.

In the information age, these companies keep detailed records on every customer. Even Gamefly keeps an eye on how many times you complain about something and will discontinue service essentially because they can't seem to please you, so they are just going to stop trying.

Obviously if the ban is to be effective they had no choice but to ban your wife's account as well. Still if in every case you were trying to get credit applied because of an Amazon error, construct a very detailed, informative report and send that to them. If Amazon's CS is up to snuff, I'm sure they can reverse the ban.

I'd say try and appeal the decision to close your account. I mean it's not outside the realm of reality to expect that these "credits" are simultaneously labeled as "incidents as well, and it's just like an automatic thing that they close accounts that have to many.

My guess though is there is a lot you aren't telling us.

I just returned something back to Amazon today but I think it's my first return of the year so I should be okay (*paranoid*). Just hate hearing stuff like this,

If someone has had an account since 2004, I can't see Amazon shutting down their account because of multiple complaints over a month. I feel bad for the TC, but like others I think there has to be more to the story. There's no way that they could prevent you from having an account forever. It might be a little more work, but ship items to a friend of PO Box if you have one.

It's only normal that there would be some problems with shipped items over a 7 year time period. I'm nervous though. Earlier this week I got 50% refunded on a game that was opened when it was supposed to be new, and today they gave me a $10 promo when I simply called to ask if I could get the $20 promo on BF3. I didn't ask for either of these "rewards". Hopefully they don't think I'm trying to scam them.

Originally Posted by dancing_boy posts like these generally withhold information..... just sayin.

Exactly, I've bought more and done more than what he's described and nothing has happened to me. Granted I've yet to return anything but I have similar things with the 4 he listed and then some, either this is a computer error or he's withholding info.

haha good for them, Im actually jealous. I wish I could ban annoying customers from my store as well.

There are good customers out there and then there are customers that annoy the shit out of you for 10 cents, make huge scenes and the worst part is they are unprofitable customers as in you lose money every time they come to your store.

Good for amazon for not putting up with it.

Best Buy won't do this would they?

I spent all last week arguing them to honor my Gamers Club coupon and give me Ico Collection / God of War for $15.

This should be left here for a little while. Maybe archived and stickied somewhere.


I'm sorry this happened to the OP since he wasn't an abuser. We have seen bans occur exactly like this before so i know its a legit story. They will ban the account in question and any related account. CAGs time-and-time again abuse Customer Service over petty little issues....my game arrived one day late, i didn't get a shipment confirmation email, my game dropped a couple bucks in price, i have a dent in my game case, etc, etc. Amazon logs everything.

Originally Posted by DerClaw I was worried about something like this with my amazon account, since I was having stuff delivered to my work and apparently the UPS guy that delivers to my work hates cardboard and is out to destroy it, because basically every package would arrive destroyed. I never got a ban, but figured that if I didn't start shipping to a different address, they'd eventually ban me, since banning me is easier than addressing their horrible shipping issues.

No offense but how is the fact that the UPS guy would deliver stuff destroyed Amazon's fault? If the guy was rough handling the packages, then he shoulda been reported.

As for this issue, I believe I've done a handful of complaints to Amazon, but definitely not 3-4 within a short time span. I could see how they would consider someone complaining so much might be a problem customer and one they would want to sever ties with.

Only times I really complained to them were 1)when NorScam rejected some games I sent in as 'damaged' when they were mint and 2) when they were taking forever shipping a shipment of games that were going to be gifts(during a free Prime trial).

Otherwise I definitely try to avoid bitching to Amazon since I saw that SD thread and I have a decent amount of credit on the site right now($184 or so). I may just order/pre-order a couple of upcoming games to kill off the bulk of it just so I don't have a ton of cred sitting there.

wow man. really sucks to hear that you were banned from amazon. I just find it weird within that month that almost all your orders were messed up. I've been a long time customer and order from there frequently and within the past 3 years or so, i've never had as many issues as you did in a one month span. I would file a complaint, unless there's something you haven't mentioned. I just find this really odd.

like the abusers in this thread

http://www.cheapassgamer.com/forums/...d.php?t=306369

someone posted a targeted email about a $20 credit for Battlefield 3, now people are harassing Amazon for their $20, I sure hope Amazon is keeping track of the abusers.

Yea I was a seller on Amazon since '02 or '03 and lately I'd been light on items so I haven't sold much...well what happened is that I got two A-Z claims from people that didn't know how to use the items they bought from me (Tivo and a Universal Remote).

So basically my negative rating skyrocketed due to the low sale volume and high claims and they closed my account without a second chance, even though I had a 99% approval rating and almost ten years selling.

I even took the time to come up with that business plan to better my sales/reduce my returns and they just said "we still don't feel confident in your ability to meet Amazon's standards" and said that my account was permanently suspended.

That was back in July and it sucks because I would sell all my video games and other random items when I was finished with them, but now I have to turn to eBay to make anything back.

Still Prime is the way to go to get anything electronic related without having to pay state taxes and have free shipping, but I don't know if I'd even go back to selling if they let me back on one day.

Originally Posted by retrad There are good customers out there and then there are customers that annoy the shit out of you for 10 cents, make huge scenes and the worst part is they are unprofitable customers as in you lose money every time they come to your store. Good for amazon for not putting up with it.

I disagree with this. If you lose money from certain customers everytime they come in the store (unless it is due to theft) you need to change your policies. At least take measures to "reserve the right" to limit trade-ins, coupons, or whatever at your own discretion. It's silly for a store owner, or employee to whine about their own policies and not want to honor them. Especially employees, you likely aren't commissioned and it doesn't affect your pay in any way. Of course there are exceptions, so I'll give you the benefit of the doubt and assume that some of your customers are shady and irritating. Otherwise, take measures to fix the issue.

Scary thing... hope that none of us here get banned before Black Friday and Christmas AND before using the last penny of credit (now I'm paranoid too... just put $25 GC on my account for BF (so then I can spend more on BF allowance sucks ) and I can't get banned before that, no way... but I'm a little paranoid because I've been enjoying lightning deals a lot D: I mean, bought Killzone 3 HE for $40, Mortal Kombat KE for $50... hope they don't get me just because I'm a CAG :(

Originally Posted by actripxl Exactly, I've bought more and done more than what he's described and nothing has happened to me. Granted I've yet to return anything but I have similar things with the 4 he listed and then some, either this is a computer error or he's withholding info.

It's okay if you guys choose not to believe me. But that is my full story.

Googling other people's stories, Amazon has the right to close anyone's account for any reason.

I requested over $47 in credit within a month, and next thing I know, a few days later account closed.

I was really being true to my name, a Cheapassgamer that month, and maybe Amazon forsaw that I'm the type of customer who would always be fighting to make sure I do get the best deals. And to them, that was a pain they didn't want to deal with.

Oh well. It's still good to be a CAGger. I'll just be shopping elsewhere.

Originally Posted by perfectsil like the abusers in this thread http://www.cheapassgamer.com/forums/...d.php?t=306369 someone posted a targeted email about a $20 credit for Battlefield 3, now people are harassing Amazon for their $20, I sure hope Amazon is keeping track of the abusers.

Yeah, that is just low.

That is why companies turn to shit with their customer service, people like this.

Originally Posted by mnuttster Yea I was a seller on Amazon since '02 or '03 and lately I'd been light on items so I haven't sold much...well what happened is that I got two A-Z claims from people that didn't know how to use the items they bought from me (Tivo and a Universal Remote). So basically my negative rating skyrocketed due to the low sale volume and high claims and they closed my account without a second chance, even though I had a 99% approval rating and almost ten years selling. I even took the time to come up with that business plan to better my sales/reduce my returns and they just said "we still don't feel confident in your ability to meet Amazon's standards" and said that my account was permanently suspended. That was back in July and it sucks because I would sell all my video games and other random items when I was finished with them, but now I have to turn to eBay to make anything back. Still Prime is the way to go to get anything electronic related without having to pay state taxes and have free shipping, but I don't know if I'd even go back to selling if they let me back on one day.

So you could still shop at Amazon, but just can't sell no longer?

Weird.

Originally Posted by IAmTheCheapestGamer No offense but how is the fact that the UPS guy would deliver stuff destroyed Amazon's fault? If the guy was rough handling the packages, then he shoulda been reported.

Because Amazon doesn't care. They see the customer as a problem, so they fix it. I've been shipped plenty of stuff from them that comes banged up or dented and I just accept it because I don't feel like messing with their claims process. I've only ever returned one item because if an item is in bad shape or shipped without something then I just. . .well, I won't get into that.

Originally Posted by cancerman1120 No reason to write OT in a place where you are "on topic"...hence the OT meaning off topic on a message board...at least that is what I always thought.

Ok. The consensus seems to be "off topic" so I guess I've been using it wrong all this time. HAHA.

Originally Posted by illennium You can't create a new account. Amazon will auto-close any account that has anything at all to do with the banned account. They will close your family's accounts, etc. They are ruthless when this happens. It is even possible that completely unrelated people get screwed too, like the guy who now lives in the apartment you used to live in.

Wow. That's scary. So I guess lesson is, don't link Amazon accounts so you can still use another one if your main one gets banned.

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On #1 and #4, you were being a total PITA. Not at all surprised Amazon bounced you.

Originally Posted by zennacko ...hope they don't get me just because I'm a CAG :(

i wouldn't worry. the topic title is a bit sensationalized. if you're just ordering regularly and purchasing lightning deals, i'm sure that's perfectly fine. Your actions wouldn't warrant any sort of red flags.