A quick way to check if you had promo credits issued to your account is to go into the MP3 store on Amazon and select any MP3, then on the buy screen click on the redeem code link under the button to buy the song/album. It'll pop up a total of all of your available credits.

Man, if they banned people for contacting CS too many times back in the post-order price guarantee days, I would have been banned years ago. Besides, why do they care how many times you contact a CSR? What, aren't they only paying them like $0.50 a hour or something? I've always known they banned people for excessive returns/lost shipments (which is one of the reasons I have prime; the USPS sucks), but this is a new one. And if it's too many promos, well, hell, does the new $1 mp3 credit per order for no-rush shipping count against you? I'm almost afraid to use that option.

Well regarding this topic I work in customer sales myself. Most of the account cancellations are handled by the Consumer Protection departments or what they call Merchant Services. Usually the sales reps have no call on this we just have to give the customer an address so they can appeal the decision. Majority of the time it is fraudulent accounts. However you sometimes get honest customer getting the shaft because Consumer protection makes the decision to shut down the account. Then we as the reps get our heads ripped for Consumer Protections decision. I always stay calm and apologize however in the OP's situation it seems like over a few credits it is faulted. Also regarding them cancelling his girlfriends account Consumer Protection usually cancels all accounts attached to those said addresses due to the fact that they could order for the other customer whose account was banned. So in my opinion they play the meanie card and cancel both accounts which is crap. However, that's company accountability for you.

this thread makes me question if i should contact amazon if i can get a substitution of the ps3 bf bundle after getting my order canceled.

I'm kinda surprised at the sheer amount of hate the OP got in this thread. I guess that's part of the "the corporation is always right and the customer is wrong" mentality that seems to have swept through this country in the last few decades. Very sad to see.

if anyones wondering, i didnt get banned...yet

Originally Posted by blackwaltz34 if anyones wondering, i didnt get banned...yet

We weren't wondering. Thanks for letting us know.

Actually when I woke up today I was wondering if blackwaltz34 had been banned from Amazon yet.

When at my work if they over extend their discounts they usually block them from using discounts.

Originally Posted by vamn I'm kinda surprised at the sheer amount of hate the OP got in this thread. I guess that's part of the "the corporation is always right and the customer is wrong" mentality that seems to have swept through this country in the last few decades. Very sad to see.

Gotta disagree 100% on this one. In fact, I haven't seen even a hint of what you describe. In fact, from what I have seen its just the opposite, with more and more hatred being shown towards the "big" corporations simply because they are "big" corporations. I haven't met a single person, or even come across one online, that subscribes to this "the corporation is always right and the customer is wrong" way of thinking.

I am betting the OP got so much hatred simply because Amazon's customer service is so outstanding. Amazon's customer service is hands down the best customer service I have ever had from a company. Well, I would actually put Apple right up there with Amazon but those would be the two companies at the top of my best CS list and most of the people I know that shop at Amazon have had similar experiences with their CS. So when someone comes out bitching about that company....well, I dont know about others but I would actually expect to find people coming out in defense of said company.

Bottom line - People can get very attached to particular brands and companies. Of course, they can also become vehemently opposed to particular brands and companies if they have had bad expereinces. I openly admit there are companies that I am EXTREMELY fond of and there are also companies that I refuse to do business with. For example, I have been buying Patagonia clothing for over 25 years and have never had a single negative expereince, not one. So if someone were to start questioning the quality of their clothing or the quality of their CS, I would absolutely step in in their defense.

As for the whole banning thing, I just have a hard time believing that Amazon is running around banning accounts for little to no reason at all. Obviously mistakes get made, even when dealing with something like this but I am betting the majority of accounts that get banned...well, Amazon had good reason to do so. I am also betting that most people know where they stand in regards to how good of a customer they really are and whether or not they fit the "pain in the a*s" profile that Amazon appears to be trying to weed out. I commend Amazon for taking this approach, they just need to proceed with care when dealing with banning accounts. As long as they are careful and give banned accounts the chance to appeal, I am all good with it. In all honesty, weeding out problematic customers should make shopping at Amazon a more positive experience after all, the more Amazon is able to bring costs down, the better the deals we should see come out of Amazon.

Originally Posted by vamn I'm kinda surprised at the sheer amount of hate the OP got in this thread. I guess that's part of the "the corporation is always right and the customer is wrong" mentality that seems to have swept through this country in the last few decades. Very sad to see.

But in some cases the customer IS wrong. Case in point, people on the Best Buy forums are bitching about how the bank that runs the BB credit card program(HSBC) is at fault for some of them ending up paying hundreds of dollars in interest on purchases that had 18 months no interest financing.

Why you might ask? Because the bank didn't put the section mentioning how much longer they had with the no interest financing front and center and in size7 font because they(the customers) were too f'n lazy to read the rest of the statement to find that section.

So please tell me how the bank there is at fault for a customer's own admitted laziness/ignorance?

I'm curious how Amazon will/has handle(d) the holiday season. The holiday season isn't just buying season but returns season as well.

Originally Posted by submissionking I'm curious how Amazon will/has handle(d) the holiday season. The holiday season isn't just buying season but returns season as well.

I'm sure they'll handle it like every other holiday - just fine.

There are people who will make you believe amazon banned their account for the slightest thing. Amazon isn't doing that. You have to abuse the hell out of their goodwill to get banned.

Don't believe the hype.

Originally Posted by confoosious I'm sure they'll handle it like every other holiday - just fine. There are people who will make you believe amazon banned their account for the slightest thing. Amazon isn't doing that. You have to abuse the hell out of their goodwill to get banned. Don't believe the hype.

That's good. I would hate to see people getting banned for a high return yield in December/January.

Originally Posted by submissionking That's good. I would hate to see people getting banned for a high return yield in December/January.

I imagine they'd "let it slide" during the holiday season.

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Originally Posted by Ratchet & CAG OT - Sorry not sure where to post this, feel free to move this to another forum if needed thanks. So last month, I realized I couldn't log back in to Amazon, even after resetting my password, etc. I called Amazon CS and they said maybe it's a credit card issue which I thought was weird because it's the same credit card I've used there since I joined in 2004. I called my credit card company, nothing unusual. I later found out, that's the typical generic Amazon CS statement for people who get their accounts closed. Last week a good 3 weeks after I couldn't log into my account, I got an email from Amazon saying my account has been closed. The reason they gave was too many "incidents". Apparently that's a generic statement Amazon sends to people whose account was closed. But what the hell were these "incidents"? Searching for answers I came across others who got their Amazon accounts closed too from varying reasons that included getting too many discounts, returns, shipping too many items as gifts, and even not buying from them for long periods of time, etc. http://archive.slickdeals.net/showthread.php?t=908910 In my case, it was because I received too many discounts basically in the last 4-5 weeks leading to my account being closed. Here are my last posts on CAG too along with the descriptions; basically in between August - September, I complained to Amazon CS that Amazon never gave me the promised advertised deals: As mentioned I got a total of $47 in credits/refund applied to my Amazon account after bringing these issues up with Amazon. Cool, I'm happy right? Well, a couple of days later, I find out that I couldn't log back into Amazon, which later received an email saying my accounts are closed. Worst is that the $32 credit they issued me, are all lost with the account. Tip: If given the chance, it's best if you could ask for a refund rather than a credit. To add insult to injury, my wife's Amazon account which she's had since 2008 and is totally separate from my account has been closed too. No warning, no emails, nothing. All my wife does is just buy books from the Oprah club to read like every other month or so. Really Amazon? Just because my wife has my same last name and same billing address you close her account too? So basically Amazon closed my 2004 account, and my wife's 2008 account just because of $47 refund/credit they issued me in a span of a month. While the tens of thousands of $$$ we, specifically I, spent in the course of 7 years from TV's, Computers, to even Refrigerators, and Lawn Chairs don't mean anything. Nothing I can do about it, since Amazon reserves the right not to do business with anyone once you agree to register an account with them. Anyway, hope you guys never gets shafted like we did. Just wanted to share this experience. Best to you guys all. Happy shopping.

That's what she said!

Originally Posted by steve nash That's what she said!

that doesn't even make any sense.

I didn't get banned and I flirted with a customer service lady in India lol

Originally Posted by superhippy1986 I didn't get banned and I flirted with a customer service lady in India lol

but what if you returned her