Originally Posted by gospelman I bought one last month from AWD and they shipped it with no outer box. So the CE box was dirty, torn up, and covered with stickers from the shipping process. Was pretty surprised / disappointed.

Well, Amazon might just get the opportunity to pay for shipping twice then if that's the case. Those lucky ducks.

Just had a rather unfortunate experience with a copy of Sonic Ultimate Genesis Collection for the PS3. The game arrived in an Amazon box that wasn't even sealed up. Upon opening the case I notice the game is scratched in multiple places. I put it in my PS3 and the thing didn't even load.

I contacted Amazon Customer Support and they tried to get me to ship the item back in to them. Yeah, that really makes sense to spend a few weeks waiting for them to ship me a mailing label, sending it back in, and them processing it just to get $15 or so back. After a bit the customer service person relented and agreed to just give me a refund.

One of the few unpleasant experiences I have had with the Amazon Warehouse. It would be nice to see a little more effort put into culling out obviously damaged goods though.

I was thinking of buying Fallout 3 Game of the Year used but are the extra contents are DLC ?

Originally Posted by Excast Just had a rather unfortunate experience with a copy of Sonic Ultimate Genesis Collection for the PS3. The game arrived in an Amazon box that wasn't even sealed up. Upon opening the case I notice the game is scratched in multiple places. I put it in my PS3 and the thing didn't even load. I contacted Amazon Customer Support and they tried to get me to ship the item back in to them. Yeah, that really makes sense to spend a few weeks waiting for them to ship me a mailing label, sending it back in, and them processing it just to get $15 or so back. After a bit the customer service person relented and agreed to just give me a refund. One of the few unpleasant experiences I have had with the Amazon Warehouse. It would be nice to see a little more effort put into culling out obviously damaged goods though.

Oh come on, they give you a ups label to print, you tape it on the box and drop it in a ups drop off box. Then it only takes about 5 days to get to Amazon. It's not a slow process.

Originally Posted by myka22 Oh come on, they give you a ups label to print, you tape it on the box and drop it in a ups drop off box. Then it only takes about 5 days to get to Amazon. It's not a slow process.

Not to mention that CS actually gave you the full refund you wanted. How is that a customer service negative?

Originally Posted by kouleefoh I was thinking of buying Fallout 3 Game of the Year used but are the extra contents are DLC ?

I should have bought it when it was $15 at Kmart. Now it's back up to $20 according to the price sticker.

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Originally Posted by kouleefoh I was thinking of buying Fallout 3 Game of the Year used but are the extra contents are DLC ?

It's all on a disc. I've been meaning to get this forever.

Originally Posted by myka22 Oh come on, they give you a ups label to print, you tape it on the box and drop it in a ups drop off box. Then it only takes about 5 days to get to Amazon. It's not a slow process.

Well, I don't actually own a printer.

Therefore it would have been a week + for them to ship me the label, another week or so to get it back to them, and then another 3 or 4 business days to get it processed.

I also thought the box arriving unsealed was a little strange.

Originally Posted by scott_matthews Not to mention that CS actually gave you the full refund you wanted. How is that a customer service negative?

The customer service wasn't a negative. They were quite helpful actually. It just kind of sucks that I waited almost 2 weeks for my game to arrive and it showed up in that condition.

Originally Posted by myka22 It's all on a disc. I've been meaning to get this forever.

Well Nextworth has 1 PS3 left at $12. Free shipping with prime.

Originally Posted by Excast Well, I don't actually own a printer. Therefore it would have been a week + for them to ship me the label, another week or so to get it back to them, and then another 3 or 4 business days to get it processed. I also thought the box arriving unsealed was a little strange.

Sounds like that's your problem and you shouldn't use that to reflect it on Amazon's customer service.

No kidding, who doesn't own a printer in this day and age. Especially if you go on websites like these. Picking up a cheap 20 dollar one from sales isn't going to break the bank, and ink can be had for cheap.

Originally Posted by AJVtony831 Sounds like that's your problem and you shouldn't use that to reflect it on Amazon's customer service.

I never said the customer service was bad. I said I was kind of bummed out by the way the item arrived considering it was obvious the disc was damaged.

you can print stuff out for free at the library

Originally Posted by Excast Just had a rather unfortunate experience with a copy of Sonic Ultimate Genesis Collection for the PS3. The game arrived in an Amazon box that wasn't even sealed up. Upon opening the case I notice the game is scratched in multiple places. I put it in my PS3 and the thing didn't even load. I contacted Amazon Customer Support and they tried to get me to ship the item back in to them. Yeah, that really makes sense to spend a few weeks waiting for them to ship me a mailing label, sending it back in, and them processing it just to get $15 or so back. After a bit the customer service person relented and agreed to just give me a refund. One of the few unpleasant experiences I have had with the Amazon Warehouse. It would be nice to see a little more effort put into culling out obviously damaged goods though.

I mean, what do you expect, them to refund every complaint? How else would they handle such complaints?

And honestly, it doesn't take that long. I returned a video card a few weeks and they issued the refund as soon as I dropped the package off at UPS.

Originally Posted by sylveranking No kidding, who doesn't own a printer in this day and age. Especially if you go on websites like these. Picking up a cheap 20 dollar one from sales isn't going to break the bank, and ink can be had for cheap.

I don't own a printer because I really don't have any need for one. This was the first time I have ordered something from Amazon that arrived obviously broken.

Originally Posted by topplehat I mean, what do you expect, them to refund every complaint? How else would they handle such complaints? And honestly, it doesn't take that long. I returned a video card a few weeks and they issued the refund as soon as I dropped the package off at UPS.

I'm sure sending it back in is a perfectly fine way to handle most complaints. Once again, I was happy with the way customer service handled my problem. I wasn't impressed with a box arriving unsealed and an obviously scratched up disk being advertised as "very good".

Originally Posted by Excast I don't own a printer because I really don't have any need for one. This was the first time I have ordered something from Amazon that arrived obviously broken.

This has nothing to do with your specific situation but I'm shocked you don't have a printer let alone ever needing one.

Could you guys recommend me some Xbox 360 Headsets that I should be on the lookout for here on AWD? something on the cheap...

I own a Surround Sound System but it can become a little too loud at night.

can these headsets be used for PC gaming too?

Originally Posted by ral1121 Could you guys recommend me some Xbox 360 Headsets that I should be on the lookout for here on AWD? something on the cheap... I own a Surround Sound System but it can become a little too loud at night. can these headsets be used for PC gaming too?

For a cheap pair I would recommend Turtle Beach X11s or X12s.

I know X11s work on PC and I assume the X11s would too since I think they are just a new revision.