Originally Posted by CheapLikeAFox Honestly, it's kind of ridiculous to call their trustworthiness into question over a small delay in processing 100s of 1000s of orders today for the same deal. They are not going to steal anything from you and while getting things instantly is always nice, one instance when there is a small delay in receiving a gift card shouldn't be that big of a deal.

Excuse me if I at least want an email stating "your order is being processed, please excuse the delay. Your order number is ######". I know it states something on the web site, BUT, being a site asociated with a GIANT like Amazon, more formality is required (IMHO). At least they shoul have sent me my order number by mail, is not asking too much, isn't it?. I'm not stating they will steal me, I'm just stating the informality of the site.

If you consider a "small delay" more than 6 hours without a single mail, then good for you. If someone send me money, or ask me for something, I use to (try to) send and email confirming I received the question/petition/payment/other on the rush. I believe in the formality of transactions...

At work, if someone ask me for a task (always by email), I reply the mail stating the status of the work, and if could not be done immediately, I try to give an approximated date. That way people knows you are listening and care about the task.

And at last, everyone got the rights to give complains and opinions, and is not polite to call them "ridiculous"... unless is a troll

Excuse me for being a pain in the ***, I'm somewhat angry, I'm not like this always.

Originally Posted by juanjava Excuse me if I at least want an email stating "your order is being processed, please excuse the delay. Your order number is ######". I know it states something on the web site, BUT, being a site asociated with a GIANT like Amazon, more formality is required (IMHO). At least they shoul have sent me my order number by mail, is not asking too much, isn't it?. I'm not stating they will steal me, I'm just stating the informality of the site. If you consider a "small delay" more than 6 hours without a single mail, then good for you. If someone send me money, or ask me for something, I use to (try to) send and email confirming I received the question/petition/payment/other on the rush. I believe in the formality of transactions... At work, if someone ask me for a task (always by email), I reply the mail stating the status of the work, and if could not be done immediately, I try to give an approximated date. That way people knows you are listening and care about the task. And at last, everyone got the rights to give complains and opinions, and is not polite to call them "ridiculous"... unless is a troll Excuse me for being a pain in the ***, I'm somewhat angry, I'm not like this always.

Assuming you did the pay $5 for a $10 GC deal, THEY GAVE YOU $5 ESSENTIALLY! Chill and have some patients.

Originally Posted by thegreatest Assuming you did the pay $5 for a $10 GC deal, THEY GAVE YOU $5 ESSENTIALLY! Chill and have some patients.

LOL

Originally Posted by UW_Shocks YES! I want Amazon to list the DRM each core game uses; whether it's STEAM, TAGES. Securom, etc... And list if a game is DRM-FREE

This is my single biggest beef with Amazon's digital download store and I've been pestering for a while about it, but if I recall correctly the short answer was that it takes something akin to an Act of Congress to add a new field to Amazon listing pages.

They don't need to add a listing to filter results, just have the person that types up the store-page for a specific game, add the type of DRM. Some of the STEAMWORKS games have in the descriptions "Requires STEAM".

Well if it does take an act of congress for Tony to get this passed, we can all act as his personal lobbyists!

Originally Posted by juanjava "AmazonLocal.com operates a stand-alone website and has dedicated customer service representatives independent of Amazon.com. Please contact AmazonLocal.com via e-mail or phone at: AmazonLocal.com/help " But, I must say, Amazon Customer service is AWESOME and REAL FAST. Was my first time on customer support with Amazon rep... and must say I still love Amazon, no matter what happens with AmazonLocal

Did you at least get a "Your Amazon.com Order" email?

Originally Posted by juanjava And at last, everyone got the rights to give complains and opinions, and is not polite to call them "ridiculous"... unless is a troll Excuse me for being a pain in the ***, I'm somewhat angry, I'm not like this always.

You're not being a PITA and you definitely have the right to complain, sorry if my post came off as saying otherwise. All I was trying to say is this Amazon, not some small time company or bundle just getting started. You can count on them more than probably any company out there to come through in one way or another. Personally, I wouldn't get angry or worked up over it because either a) Amazon is going to come through (just a little late) or b) maybe they screw me over out of five bucks (not likely). Either one isn't anything to get your blood pressure raised for.

I do suggest if you like to have confirmation of things to always do a Print Screen or Print PDF of all your internet transactions so you don't have to count on the retailer emailing you and so you always have proof in case a problem arises.

Originally Posted by Amazon DVG Deals Yep, hamsters are running as we speak. Cheers, Tony

Tony, you are the ing man. Is there someone I can write to let them know how good you are at your job?

Originally Posted by kaydigi Did you at least get a "Your Amazon.com Order" email?

Nope. That's what bothers me.

Originally Posted by CheapLikeAFox You're not being a PITA and you definitely have the right to complain, sorry if my post came off as saying otherwise. All I was trying to say is this Amazon, not some small time company or bundle just getting started. You can count on them more than probably any company out there to come through in one way or another. Personally, I wouldn't get angry or worked up over it because either a) Amazon is going to come through (just a little late) or b) maybe they screw me over out of five bucks (not likely). Either one isn't anything to get your blood pressure raised for. I do suggest if you like to have confirmation of things to always do a Print Screen or Print PDF of all your internet transactions so you don't have to count on the retailer emailing you and so you always have proof in case a problem arises.

I know is part of Amazon and amazon got my 100% approval trust, I've been purchasing there for years, and that's what surprises and bothers me the most. Amazon is more serious on it's transactions... until know, I had zero problems, and even paid more on some ocasions just for the fact of buying there.

I think 99% of my purchases sent me confirmation mails, and even show you the "print receip" if buying through a client, like Steam. This is the second time (first being Bemine Bundle) I didn't receive any mail or confirmation. I will print a PDF version of the web page.

Now to the point of the forum: is it worth buying Shogun 2?. I've never played any total war game, and some say this is the best game on the series. How is MP?

So, Tony. I just used a link of the first page of this thread to get to amazon, but I purchased Enslaved for the PS3 for just $10 w/free shipping. But because I got there through a link on this page, you still get credit, correct?

Sorry for the very newb question. I want to purchase Sonic Generations & the SEGA 48-Game Mega Arcade Pack and would like to install the games to my laptop (I'm a very frequent traveler). Would I be able to later download these games to my main computer also? I've never digitally bought a video game before like this so this whole thing is new to me.

Sonic Generations requires a Steam account, you can download the game at any time, and as many times, as you wish.

And according to other posts in this thread, all DRM Free games on Amazon can be redownloaded as many times as you wish. You can even copy the install files to a flash drive and move them that way. I believe the Sega Classics are like this so you should be good to go.

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Originally Posted by Homme Crabe Hi there and thanks for this great thread! I was wondering if there was a list, somewhere, with all the games that are DRM-free on Amazon. I think this could be a good category to add to the website to enhance the sales. Thanks a lot for your answer!

Originally Posted by UW_Shocks YES! I want Amazon to list the DRM each core game uses; whether it's STEAM, TAGES. Securom, etc... And list if a game is DRM-FREE

Originally Posted by Motoki This is my single biggest beef with Amazon's digital download store and I've been pestering for a while about it, but if I recall correctly the short answer was that it takes something akin to an Act of Congress to add a new field to Amazon listing pages.

Originally Posted by UW_Shocks They don't need to add a listing to filter results, just have the person that types up the store-page for a specific game, add the type of DRM. Some of the STEAMWORKS games have in the descriptions "Requires STEAM". Well if it does take an act of congress for Tony to get this passed, we can all act as his personal lobbyists!

To give you guys an update on this, I'm currently working with multiple teams to make this a reality. What I'm pushing for is a note right next to "Rating" on the very top of the page that will have "DRM" next to it and list the applicable DRM, or "DRM Free".

To address your point directly UW_Shocks, there isn't a PERSON who draws the pages on Amazon.com, there is a series of about 20 programs that pull together different, pre-programmed elements, to create a page. So, what I have been doing, is working with the various teams to create a new element "DRM", define what properties can go in that field, add it to the system that records information for these fields, and get the tech that builds the pages to identify that value and place it where I want it on the page...that's why it takes so long, because each step in that process requires a few layers of approval, and then the time necessary for a human to do the work to those systems.

Sorry for the delay, but we ARE making progress .

I'm hoping we have a solution in place within a month.

Originally Posted by vince_carter Tony, you are the ing man. Is there someone I can write to let them know how good you are at your job?

Haha, thanks man. Honestly the best way to show your appreciation is to help spread the word . We review all the places CAGs post our deals on the 'net each week and it looks awesome when I'm able to say "look at that community we've got who is so excited about what we're doing that they're telling other people".

Originally Posted by juanjava Nope. That's what bothers me. I know is part of Amazon and amazon got my 100% approval trust, I've been purchasing there for years, and that's what surprises and bothers me the most. Amazon is more serious on it's transactions... until know, I had zero problems, and even paid more on some ocasions just for the fact of buying there. I think 99% of my purchases sent me confirmation mails, and even show you the "print receip" if buying through a client, like Steam. This is the second time (first being Bemine Bundle) I didn't receive any mail or confirmation. I will print a PDF version of the web page. Now to the point of the forum: is it worth to buy Shogun 2?. I've never played any total war game, and some say this is the best game on the series. How is MP?

Sorry about your frustration with the Amazon Local deal. I've definitely passed it along, both in email and in person. I'll follow up with that team tomorrow.

Cheers,
Tony

Originally Posted by walkonshadows So, Tony. I just used a link of the first page of this thread to get to amazon, but I purchased Enslaved for the PS3 for just $10 w/free shipping. But because I got there through a link on this page, you still get credit, correct?

Good question, to clear it up I don't get credit for it, CheapyD, the guy who runs this forum does. I get to look at a report with my boss and his boss every week and say "look at the community I've helped develop and the awesome traffic they are driving", but Cheapy gets sweet sweet dollars in his pocket for every purchase you make once you've been served the cookie (which happens when you click on one of the links from this forum).

Originally Posted by Y2JerichoHALic55 Sorry for the very newb question. I want to purchase Sonic Generations & the SEGA 48-Game Mega Arcade Pack and would like to install the games to my laptop (I'm a very frequent traveler). Would I be able to later download these games to my main computer also? I've never digitally bought a video game before like this so this whole thing is new to me.

Yep, you can download them wherever, whenever you want.

Cheers,
Tony

Originally Posted by Amazon DVG Deals To give you guys an update on this, I'm currently working with multiple teams to make this a reality. What I'm pushing for is a note right next to "Rating" on the very top of the page that will have "DRM" next to it and list the applicable DRM, or "DRM Free". To address your point directly UW_Shocks, there isn't a PERSON who draws the pages on Amazon.com, there is a series of about 20 programs that pull together different, pre-programmed elements, to create a page. So, what I have been doing, is working with the various teams to create a new element "DRM", define what properties can go in that field, add it to the system that records information for these fields, and get the tech that builds the pages to identify that value and place it where I want it on the page...that's why it takes so long, because each step in that process requires a few layers of approval, and then the time necessary for a human to do the work to those systems. Sorry for the delay, but we ARE making progress . I'm hoping we have a solution in place within a month.

Understood Glad to hear it will become reality soon; I know this will attract many buyers and put an end to the "Does it activate on STEAM" questions

Thanks Tony!

Originally Posted by juanjava Excuse me if I at least want an email stating "your order is being processed, please excuse the delay. Your order number is ######". I know it states something on the web site, BUT, being a site asociated with a GIANT like Amazon, more formality is required (IMHO). At least they shoul have sent me my order number by mail, is not asking too much, isn't it?. I'm not stating they will steal me, I'm just stating the informality of the site. If you consider a "small delay" more than 6 hours without a single mail, then good for you. If someone send me money, or ask me for something, I use to (try to) send and email confirming I received the question/petition/payment/other on the rush. I believe in the formality of transactions... At work, if someone ask me for a task (always by email), I reply the mail stating the status of the work, and if could not be done immediately, I try to give an approximated date. That way people knows you are listening and care about the task. And at last, everyone got the rights to give complains and opinions, and is not polite to call them "ridiculous"... unless is a troll Excuse me for being a pain in the ***, I'm somewhat angry, I'm not like this always.

I assume you're too young for "please allow 6-8 weeks for shipping" to have been the standard, eh?

Originally Posted by Amazon DVG Deals Good question, to clear it up I don't get credit for it, CheapyD, the guy who runs this forum does. I get to look at a report with my boss and his boss every week and say "look at the community I've helped develop and the awesome traffic they are driving", but Cheapy gets sweet sweet dollars in his pocket for every purchase you make once you've been served the cookie (which happens when you click on one of the links from this forum).

Well, that's still reason enough to use the links as a portal whenever I decide to buy something from amazon. As I understood it, you still get some of the credit, because it can be argued that the additional buys even if outside of your department are being created due to CAG's browsing other departments while having checked out your deals. And that's the truth of it. I went to check out the dreamcast selection, and Enslaved was in the recommended bar that can be scrolled. It just so happened to be on my wishlist (personal, not one on Amazon). So good job to all involved. And if you don't happen to pocket ad dollars on that particular sale, then glad that it supports cheapassgamer. But you can still show the traffic being is generated directly by you. And it was still a video game sale. Cheers.

Originally Posted by UW_Shocks Understood Glad to hear it will become reality soon; I know this will attract many buyers and put an end to the "Does it activate on STEAM" questions Thanks Tony!

Think you're dreaming there. If people can't read the posts immediately preceding their own re: DRM, I doubt they're going to read the product info

Not saying it isn't a good idea, because I think it's great... Just that we shouldn't delude ourselves in to thinking that suddenly 50% of the posts in here are going to go away

Originally Posted by Amazon DVG Deals I'll have more news on an ME 1 & 2 sale again towards the end of this week .

@Tony
What about ME3? :P

EDIT:
@UW & @Tony

Originally Posted by UW_Shocks YES! I want Amazon to list the DRM each core game uses; whether it's STEAM, TAGES. Securom, etc... And list if a game is DRM-FREE

Same here!

Damn, I am SO on the fence about Sonic Generations. Someone persuade me one way or the other.