Originally Posted by ravhen
Just thought I'd share my story from yesterday:
I walked into the store and was directed back to the game counter for my trade-ins. I had about 22 games with me, but a couple of them had the "not for resale" tag on the back. The salesperson said that they didn't take those games and, after continuing to push the matter, he told me that I'd have to take them to customer service. I went up to the service desk and the woman there paged back to the game counter and told him that, yes, they could take those games, but that he would have to look them up in the system instead of scanning them. I walked back to the game counter and asked the guy who was helping me if he had received the message to which he responed, "yes, but I'm still not doing it". At that point I went back to the customer service desk and told the woman there that someone needed to go back and help this guy because he was refusing to take the trades. She walked back with me and attempted to help him finish the transaction at which point he walked off (ignoring her when she called him back). She then said that she would have to clear out his transaction and start over, which was fine. She put in all my games again and said that my total came out to $244 (I had estimated my trades on the website the night before and was expecting about $120 before the extra 50%). I asked her if she was sure if she cleared out all the games from the other guy's transaction because that seemed like a lot more than I was expecting to receive and she said, "yeah, you just had some that were worth a lot. Your total with the bonus should come out to $366, does that sound good to you?". Of course I said yes; I wondered if somehow their website's trade estimator wasn't up to date or something, so I didn't want to argue with such an awesome deal. She swiped the gift card, had me sign off, and finished the deal. After that I went and bought my new iPad, which is what I was trading the games in for in the first place.
When I got home last night I was going over the receipt and saw that all the games the other associate had entered into the computer were indeed still counted in with the trade. So I got almost double trade in value, plus the extra 50%.
Now i'm an honest guy, but after having the first guy be so completely rude and storm off while helping me, I don't feel so bad about the situation. I also even asked the second associate to double check her work to make sure the first transaction wasn't still in the computer when I thought the estimate was too high, and even after calling her on it she didn't take the time to check. Though I kind of wondered if she did actually see it and left it as it was to make up for the first guy's behavior.
Has anyone else ever had a similar experience? How would you react?
Double games may get you banned. I wouldn't be able to rest knowing she gave too much store credit.
Plus, that trade is, probably, under her employee code.
Regardless of how the guy reacted, the woman seems nice and she made a mistake.