Originally Posted by waldo21212 Yes, at least they always have for stuff I have ordered.

Thanks. Now heres hoping that it gets sent.

Got sent the wrong game. I am too lazy to send it back, it was only like $4.

Originally Posted by ClevelandBrowns Got sent the wrong game. I am too lazy to send it back, it was only like $4.

My second order with them was the wrong game. Ordered Persona 3 in excellent condition, got sent FES instead. Ended up keeping it and was given a $5 coupon.

My first order was bad too. Ordered a copy of NFS Most Wanted in excellent condition for $12. Got sent the worst looking copy that had rings around the disc. Got the guy kicked off Glyde though and $5 coupon for my troubles.

I still need to use my second $5 towards a third order but with my luck...

My first order(new BF3 360) was cancelled within 10 minutes, the seller was charged a seller fee. I was given a $5 code by customer service along with an apology, and they emailed me within minutes of the cancellation, everything is okay no harm no foul. I re-order BF3 in excellent condition, and today it finally arrives with the single player disc only, no multiplayer disc though the case has a spot for a second disc and on top on it the disc that did get shipped looked like it had been cleaned with sandpaper & had giant finger prints on it. I emailed CS but haven't heard back yet but a long story short I think I may not be using this site again to say it nicely LOL

I am faked by this site..some said it is excellent condition , but actually it is acceptable condtion..

If I choose to return, do I need to pay return shipping for first time? Have any brother tried to return thru glyde before?

Originally Posted by ckc4043 If I choose to return, do I need to pay return shipping for first time? Have any brother tried to return thru glyde before?

reuturn shipping.

I think you have to pay for shipping when you return something on glyde.

Originally Posted by Jay return shipping. I think you have to pay for shipping when you return something on glyde.

If so, I don't choose to return....

I just posted earlier today how I kept not getting copies of Castlevania Order of Ecclesia. Well this time it showed up today yet the seller never even marked it as shipped. It still says seller received shipping kit. I'm pretty they're not getting paid until they mark it shiipped.

I've always gotten some of my other games that I used $5 codes on. I'm pretty happy. Still got 5 more to go though. But I got the most important ones.

Received:
Castlevania OOE $4.75 ($15 survey code)
Metroid Prime Hunters $7.50
Heavenly Sword $3.66
Maximo Ghosts to Glory $.75

Not yet Received:
Timesplitters $1.00
Soul Calibur IV $3.91
Gran Turismo 4 9 cents
Crackdown 16 cents
Mirror's Edge $2.41

I think you have to pay after the first time because it didn't charge me for my rejection/return today or it hinted I would be next time &/or in cases of repeatedly rejecting items and that's really BS policy. Someone could keep sending the wrong condition or game & you'd have to pay $2.50 of the $5 shipping cost and that's plain stupid.

In my case the seller isn't supposed to get his mailing kit til tomorrow, I ordered last week during the 5$ off deal as a first time customer. According to the Glyde site I'm not to expect it until the beginning of next week, basically 2 weeks. I'm not in a terrible hurry for the game, but 2 weeks is an incredible amount of time for ordering something online. And I definitely wont be using them for a game I want to play right away.

Originally Posted by VidgamesgivemeA_D_D I have had 5 or 6 orders cancelled but I was never given any indication that the seller was banned. Can anyone else confirm this? I don't think that's accurate I think you're assuming this.

I got the indication that sellers would be banned for not sending:

Automated cancellation email to me

Cancellations like this don't go unnoticed. If a seller develops a pattern, we take action and remove them from the Glyde marketplace.

Then a personal email right after from CS sent a few minutes later:

Thank you for buying on Glyde. We were just notified that the seller of this game won't be sending it to you and I just wanted to reach out personally and apologize. The seller has been charged an unsuccessful sale fee and their account noted. If a pattern of negative behavior develops, they will be removed from the marketplace. Fortunately, the vast majority of transactions on Glyde go much more smoothly than this and I do hope that you consider buying this or another item again. Thanks, and if there is anything else we can do, please don't hesitate to ask. Daryl Glyde Customer Service

Originally Posted by RiPPn In my case the seller isn't supposed to get his mailing kit til tomorrow, I ordered last week during the 5$ off deal as a first time customer. According to the Glyde site I'm not to expect it until the beginning of next week, basically 2 weeks. I'm not in a terrible hurry for the game, but 2 weeks is an incredible amount of time for ordering something online. And I definitely wont be using them for a game I want to play right away.

It didn't show on the site the seller received and it had shipped but I received an email.

Truthfully I rushed into buying and thought it was set up like Amazon were the seller had already sent the game exampe to Glyde, Glyde graded it and then sold it, later I saw the transaction page and I knew to expect the chance of a condition/wrong game sh!tuation.

Originally Posted by retail sucks I got the indication that sellers would be banned for not sending: Automated cancellation email to me Then a personal email right after from CS sent a few minutes later: It didn't show on the site the seller received and it had shipped but I received an email. Truthfully I rushed into buying and thought it was set up like Amazon were the seller had already sent the game exampe to Glyde, Glyde graded it and then sold it, later I saw the transaction page and I knew to expect the chance of a condition/wrong game sh!tuation.

I see, I never got any emails or indication like that so I didnt know. I'm glad they do that sorta, but it's not going to stop someone else signing up and doing the same thing.

Originally Posted by retail sucks I think you have to pay after the first time because it didn't charge me for my rejection/return today or it hinted I would be next time &/or in cases of repeatedly rejecting items and that's really BS policy. Someone could keep sending the wrong condition or game & you'd have to pay $2.50 of the $5 shipping cost and that's plain stupid.

Okay. I email to the staff tonight. Thank you for your information. I hope it will not happen again...The excellent condition is a fake..! with a broken case and a weary box art! If the first time doesn't require shipping fee, it is great. because I bought the game, it is just $5 .

Originally Posted by VidgamesgivemeA_D_D I have had 5 or 6 orders cancelled but I was never given any indication that the seller was banned. Can anyone else confirm this? I don't think that's accurate I think you're assuming this.

The Glyde customer service representative told me in 2 separate e-mails that the seller's profile was removed from the site.

To address a few concerns I've seen to newer Glyde users (this is just from my experience so far)...

Regarding shipping, yes shipping will always be slow. Personally if I'm in a hurry for a game, I wouldn't order from Glyde. It's 3-4 days for seller to get the envelope, another day for it to be shipped back out, 3-4 days to go from seller to you. Then there's Sundays and holidays thrown in there. I generally expect 1 1/2 to 2 weeks before I see my game. But other than being a cheap gamer, I'm also a patient gamer with a backlog, so it suits me just fine but may not suit you.

Regarding returns/disc quality, I have bought about ten games this year and only one has arrived in a condition other than described. I emailed CS and explained that my excellent copy game was very scratched and they apologized and gave me the option of either 1. Return the game or 2. Take $3.75 refund on the game. I decided, after installing the disc to make sure it worked, to just take the partial refund as I was having a shit week and really didn't want to deal with it. So I was satisfied with CS resolution, but not having gone through with the return I have no idea if I would have been charged return shipping, but it really didn't sound that way in the email.

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Originally Posted by Whedon not having gone through with the return I have no idea if I would have been charged return shipping, but it really didn't sound that way in the email.

Transaction Policies(at the bottom of the site):

Return Policy Sometimes items aren't what you expected, and we understand that. If your item is not As-Described, you can return it within 48 hours of delivery. All you need to do is let us know! Simply choose one of these three options. Respond to the email you received from Glyde when your item was delivered. orGo to the Transactions page of your account and "Reject" the item. orEmail us at service@glyde.com. Once you've let us know that you want to return the item, we'll send you a pre-addressed, pre-stamped shipping kit. Simply put your item in the kit, drop it in the mail, and you're done. You'll have your money back for the item in a few days. Repeat returns prompt a simple shared responsibility policy in which the shipping cost of the return is split between the buyer and seller, usually around $5.00.

When I read this after ordering I was like WTF. If for example as I posted earlier if you received 2-3 straight wrong game or condition items and reject you'd be charged $5-$7.50 plus the hassle of having to wait for the mailer & ship them out with no product to show for it.

Originally Posted by retail sucks When I read this after ordering I was like WTF. If for example as I posted earlier if you received 2-3 straight wrong game or condition items and reject you'd be charged $5-$7.50 plus the hassle of having to wait for the mailer & ship them out with no product to show for it.

Yeah,, I'm 0 for 2 buying on Glyde. First one douche sent me Motorstorm Pacific Rift with Motorstorm 1 disc. Second an "Excellent" condition game came looking like it had been submerged in a public toilet... the box art and manual were all curly and torn, the case was covered in some kind of disgusting brown material, the disc had this film on it that I had to clean off, and the whole thing smelled like toilet. I had no choice but to keep it due to their insane policy.

I still have $2 left in credit from the refund on the 1st game, and I don't even want to try a third order because I don't want to end up eating the return shipping for another fail.

Barring other coupon codes where I get more games for next to nothing I will be sticking to Ebay/half.com/Amazon/CAG/GameTZ.

Originally Posted by retail sucks Transaction Policies(at the bottom of the site): When I read this after ordering I was like WTF. If for example as I posted earlier if you received 2-3 straight wrong game or condition items and reject you'd be charged $5-$7.50 plus the hassle of having to wait for the mailer & ship them out with no product to show for it.

They've updated their return policy since the last time I did one. Previously, all returns were a shared expense between the buyer and seller. Now, it's "excessive returns" that will enact the shared cost. If you're receiving games that are clearly not as described by the seller and you are snapping pictures and sending them to CS, I doubt they would consider these "excessive."

I'm actually waiting to hear back from CS on a game I received yesterday with a cracked inner ring... the game does install to my 360 hard drive but it's certainly not in "excellent" condition. If a return is free I'll probably go that route, but if the previous policy was still in place I'd probably just keep it since it was only ~$5 overall.