Witcher 2 isn't Steamworks?

Originally Posted by TheBomb69 Witcher 2 isn't Steamworks?

No. If you want it on Steam, you have to buy it on Steam.

After trading in games I got for free from GMG, I just got The Witcher 2 for $5.79. Wow.

Originally Posted by sunghost No. If you want it on Steam, you have to buy it on Steam.

Not necessarily true. I purchased from Nuuvem a while back and emailed the request to free_backup@cdprojektred.com and got back a key that did activate on steam.

Pretty much everyone I´ve heard from that went the website route got non-steamable keys. I don´t know whether they are still emailing steamable keys and the turn around time is longer (about 12 hours depending on what time it is in Poland) but worth a shot if steam is important to you but not important enough to hold off until the next Witcher 2 sale that may not match the price of GMG.

Originally Posted by SlightlyOffTrack After trading in games I got for free from GMG, I just got The Witcher 2 for $5.79. Wow.

Looks like GMG will have all the action until at least Labor Day.

I wish I had held off my Witcher 2 purchase, I have a good chunk of trade-in credit myself and would love to burn it on a decent title with a solid deal. Unfortunately, all the good stuff that was offered were games I already own (Witcher 2, Metro, CoH) or games I don´t want to buy for any price (Darksiders, old Hitman titles, etc.)

I´m crossing my fingers for a solid Alan Wake or Skyrim deal from these guys or else I´ll be picking them up from Steam this winter.

Now that we should all have our Darksiders 2 keys, anyone heard anything about when they're sending out the Sleeping Dogs keys?

It won't let me use my debit or my credit card and they are both Visa which it says is acceptable. But okay.

Originally Posted by Chaozhound It won't let me use my debit or my credit card and they are both Visa which it says is acceptable. But okay.

They are based in UK, so your bank might block it. Call em up to let em know or use paypal.

Originally Posted by Chaozhound It won't let me use my debit or my credit card and they are both Visa which it says is acceptable. But okay.

Originally Posted by sittinghawk3 They are based in UK, so your bank might block it. Call em up to let em know or use paypal.

Call your bank/CU/number on the back of the card. The non-US sites tend to trigger fraud alerts -- did with mine.

Well goody, I just checked out with Witcher 2 for $12.79 after discount. I checked to use my $12 trade in credit so that the net cost would be $0.79, but it looks like that wasn't applied and I was charged the full $12.79. I submitted a help request and hope to hear back from them soon.

Do you guys think I can get a $12 refund onto my credit card in exchange for the $12 credit in my account? How good and how quick/responsive is their customer service?

Should I have my credit card provider dispute the transaction, just in case?

I haven't downloaded the game or viewed my keys on the site, but I see the GOG code is included in the confirmation email. So, I know a full refund is not possible but that's not what I want. Just to exchange my trade-in credit for that same amount charged to my credit card. Not sure why it didn't go through. I'm quite confident I checked it.

Originally Posted by inm8num2 Well goody, I just checked out with Witcher 2 for $12.79 after discount. I checked to use my $12 trade in credit so that the net cost would be $0.79, but it looks like that wasn't applied and I was charged the full $12.79. I submitted a help request and hope to hear back from them soon. Do you guys think I can get a $12 refund onto my credit card in exchange for the $12 credit in my account? How good and how quick/responsive is their customer service? Should I have my credit card provider dispute the transaction, just in case? I haven't downloaded the game or viewed my keys on the site, but I see the GOG code is included in the confirmation email. So, I know a full refund is not possible but that's not what I want. Just to exchange my trade-in credit for that same amount charged to my credit card. Not sure why it didn't go through. I'm quite confident I checked it.

Not trying to get on you, but I don't really think this is what credit card chargebacks are supposed to be for. Seems a but harsh to try to jump to that right away, especially when this just happened, you just emailed CS, you don't know how they'll respond, and you have like 30 days to do a chargeback anyways if you really wanted to go that way.

Just wait and see what happens. They'll probably just refund you and do the credit thing would be my guess.

Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient.

I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.

Originally Posted by inm8num2 Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient. I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.

Here is a handy guide on chargebacks written for consumers as provided by the state of California:

http://oag.ca.gov/consumers/general/...rgeback_rights

If you believe the merchant has made a billing error and they wont resolve it within a fair time period, then I think you have nothing to apologize for getting your money back. I think it is odd folks are so quick to side with the merchant on a forum titled Cheap Ass Gamer. Especially on a non-Amazon PCDD thread

And it is crazy that GMG doesnt offer a US CSR number. The money they would save on chargebacks would probably pay for the minimal expense of having a US number that would forward all their calls over VOIP to wherever they run their customer service. So definitely dont feel bad.

I'm really tempted by the Witcher 2 for $12 and change...but I feel I can wait until it hits $7.50 or less. Blasphemy for console games for sure...but after my first Steam sale I see discounts in a whole new light.

Originally Posted by inm8num2 Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient. I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.

I wouldn't get too worried. As a final resort you could always work it out with your CC. From my experience most CC companies would probably just give you a courtesy credit for an amount like this. Overseas stores usually take a bit longer, but at least gamersgate has always resolved every issue. Keep us updated as I think everyone is curious as to how GMG handles CS issues. I do know that on occasion there is a rep on the site who would PM people with issues.

Originally Posted by nategator Here is a handy guide on chargebacks written for consumers as provided by the state of California: http://oag.ca.gov/consumers/general/...rgeback_rights If you believe the merchant has made a billing error and they wont resolve it within a fair time period, then I think you have nothing to apologize for getting your money back. I think it is odd folks are so quick to side with the merchant on a forum titled Cheap Ass Gamer. Especially on a non-Amazon PCDD thread And it is crazy that GMG doesnt offer a US CSR number. The money they would save on chargebacks would probably pay for the minimal expense of having a US number that would forward all their calls over VOIP to wherever they run their customer service. So definitely dont feel bad.

Did you actually read that article?

"The types of "billing errors" include:

1. Charges you did not authorize;
2. Charges for undelivered goods or services;
3. Charges for goods or services different from what was represented or of the wrong quantity;
4. Charges for goods that were not timely delivered"

This doesn't clearly fall in either of those categories. At most there is an issue with the amount authorized. I don't think that list is exhaustive at all but it's also not the best article to support your point.



No one is siding with the merchant here. I was just pointing out that he does have time to try to resolve it with the merchant before jumping to a chargeback. And no one is blaming anyone, but there does exist the possibility he just got confused during the checkout process. I have before with GMG because they have a weird checkout system and I've had to go back re-do transactions when I notice my credit is not applying on the final confirmations screen. In the end it's GMG's fault for not having the best checkout system, but as a consumer you also have the responsibility to make a good faith effort to work things out with the merchant.

Dear esther shows requires capsule, but also cannot be traded in. Does it redeem on steam?

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Originally Posted by shaggyc Dear ester shows requires capsule, but also cannot be traded in. Does it redeem on steam?

I was kind of wondering this too. I'd preferred Steam but would settle for Desura. I have the feeling GMG's Dear Esther doesn't redeem on anything though so I'll probably pass even though it's cheap.

Originally Posted by Motoki I was kind of wondering this too. I'd preferred Steam but would settle for Desura. I have the feeling GMG's Dear Esther doesn't redeem on anything though so I'll probably pass even though it's cheap.

Yeah... that's what I was thinking... is this even worth it if you've played the source mod?

Originally Posted by Motoki I was kind of wondering this too. I'd preferred Steam but would settle for Desura. I have the feeling GMG's Dear Esther doesn't redeem on anything though so I'll probably pass even though it's cheap.

Maybe they fear quick and high trade in rate?

god damn it, i was ready for some more copies of war in the north for 4$ so i could get for friends to play with and Dear Esther is the replacement? what the ?