Originally Posted by crunchewy Ok, I just went back again and looked, and now I see what you are talking about. At the bottom in a blue box it does say "Gamers Club Unlocked Victory Can Be Pre-Ordered Bonus 1000". My purchase price for Borderlands 2 is listed as $7.99/$8.47 w/tax, which is also really weird. In any case, hopefully that means I'm set even though it's not showing as pending. This thing sure is confusing/a mess.

Did you use gift cards or prior RZ certificates for purchase. It only lists price you actually paid in cash for points earned

Yeah its confusing, but your good. Hopefully they actually redeem it within 2 weeks so I can use for RE6.

Originally Posted by godsmack13 According to the good gaming rep I deal with, BB was actually aware of this problem a while ago, and sent out directions on how to correct the problem to stores. The real problem comes in when you get stuck with someone doing the transaction who wasn't told or didn't listen to directions And for whoever asked the other day, yes, they need to hit F11 to "package out" the items to get it to work properly. FoS, I would think you should be fine for AC3, worse case scenario, a phone call or 2. As for Halo, no such luck without renewing.

Well, I don't have my 1000 points showing in my transaction. Even if BB corrected the problem, some of us had preorders that were put in before they reprinted the cards and added the POP displays (like 4 months ago).

It's a moot point since there is nothing that can be done on my end to fix the issue other than inform them and others of the error.

Trade-in credit on a gift card. But I'm pretty sure the total I had to pay beyond that was less than $8.xx, so it still doesn't make a lot of sense.

Originally Posted by crunchewy If I do another pre-order, I will definitely be doing it online. If you pick in-store pickup, though, are we still subject to this craptastic system where the cashiers have to be trained in how to do it right, and aren't?

No they don't do anything. Just make sure your gamers unlocked is linked to your Best Buy online account. To speed up process have your drivers license, credit/debit card, and order number when you pick up at customer service.

Originally Posted by slowdive21 Well, I don't have my 1000 points showing in my transaction. Even if BB corrected the problem, some of us had preorders that were put in before they reprinted the cards and added the POP displays (like 4 months ago). It's a moot point since there is nothing that can be done on my end to fix the issue other than inform them and others of the error.

That's what I was saying though. They were informed to scan the opposite bar codes for PS3 and PC for the pre order. And for those that were supposed to have a pre order for PS3 but it was rung up as PC, there was supposed to be a process for the cashier to follow at pick up for you to correctly get the PS3 DLC and activate the 20 dollar cert.

I guess the trick at this point is finding the gaming rep or CSR that actually got that information. Or having lots and lots of patience dealing with them over the phone or through the forums. GL.

Originally Posted by godsmack13 That's what I was saying though. They were informed to scan the opposite bar codes for PS3 and PC for the pre order. And for those that were supposed to have a pre order for PS3 but it was rung up as PC, there was supposed to be a process for the cashier to follow at pick up for you to correctly get the PS3 DLC and activate the 20 dollar cert. I guess the trick at this point is finding the gaming rep or CSR that actually got that information. Or having lots and lots of patience dealing with them over the phone or through the forums. GL.

I had a manger ring me out (had to pm TRU GC). He was able to correct the dlc problem, but I guess the 1000 he could not. I have to follow up with BB anyway, but I want other who have had the same experience (at least 3 or 4 other CAGS) to see where to post.

Well, I had my points pending last night. I look today and they are gone :(

Originally Posted by slowdive21 I had a manger ring me out (had to pm TRU GC). He was able to correct the dlc problem, but I guess the 1000 he could not. I have to follow up with BB anyway, but I want other who have had the same experience (at least 3 or 4 other CAGS) to see where to post.

Oh, no, of course. I totally agree with you about making sure everyone knows where post if they were not able to get it correctly. I was just using your post as a reference point, so that if someone hasn't picked it up yet, they might be able to find someone who knows what the hell is going on while they're still in store

And FWIW, the gaming reps at my store know more about this (and the rest of the gaming deals, promos and trade ins) than the managers do lol

Originally Posted by AgentSquishy Well, I had my points pending last night. I look today and they are gone :(

weird, similar thing happened to me. it was pending in my account last night. today it's still there under my transaction list but not in my pending points count.

Originally Posted by DCpinoy weird, similar thing happened to me. it was pending in my account last night. today it's still there under my transaction list but not in my pending points count.

Mine is also in my transaction but not pending yet

Originally Posted by cancerman1120 I am not sure what the heck happened to my post with the link. Why would a mod delete a link to the BBY forum? Anyway the skus are 5584519 5584564 5700413 PC You can go to the BBY forum and look for the Borderlands 2 thread about pre-order codes.

Okay so since nobody bothered helping out with my previous related post, I might as well report back with my results. (not directed at you cancerman):

If you forget the SKU's that cancerman just used, you can just ask the cashier to hit the "F10" key before you make payment. The suggested sale option will come up and an option for the pre-order DLC will come up which has been pointed before will package out free with the game when the cashier hits total.

My points are all messed up. Looks like the 1k for pre-ordering Borderlands 2 skipped "pending" status and went straight to a redeemable $20 RZ cert this morning. I can't tell if this works out in my favor or not.

I wonder if the BB I pricematched Borderlands 2 at would also pricematch the Microsoft store preorder deal on Halo 4... hmmm... has anyone ever pricematched a preorder before? Is that even possible?

Originally Posted by eLefAdEr My points are all messed up. Looks like the 1k for pre-ordering Borderlands 2 skipped "pending" status and went straight to a redeemable $20 RZ cert this morning. I can't tell if this works out in my favor or not.

I wish mine would do that lol

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Originally Posted by PhilsUtley26 Did you use gift cards or prior RZ certificates for purchase. It only lists price you actually paid in cash for points earned Yeah its confusing, but your good. Hopefully they actually redeem it within 2 weeks so I can use for RE6.

I used a trade in card from bringing in games and i now have 1016 points for picking up Borderlands 2... 1000 preorder points, and then 2 separate 8 point bonuses for some reason. Its both in the transactions and pending sections.

Your post confused me though, isn't it supposed to take 4 weeks to get the 1000/$20 ?

I'd love for them to spit out the cert in a couple weeks so i can roll the game purchases into each other, i still have several more games to buy haha

Originally Posted by splattered I used a trade in card from bringing in games and i now have 1016 points for picking up Borderlands 2... 1000 preorder points, and then 2 separate 8 point bonuses for some reason. Its both in the transactions and pending sections. Your post confused me though, isn't it supposed to take 4 weeks to get the 1000/$20 ? I'd love for them to spit out the cert in a couple weeks so i can roll the game purchases into each other, i still have several more games to buy haha

I have had both the madden and ncaa points posted 30 days from the date I preordered not the date I picked them up. Maybe the same is happening for people that are getting theirs now. My 1000 points was pending this morning but now it is not but still in my transaction history, the rewardzone points will probably straighten themselves out sometime soon anyways.

Originally Posted by crunchewy Trade-in credit on a gift card. But I'm pretty sure the total I had to pay beyond that was less than $8.xx, so it still doesn't make a lot of sense.

I got the same situation where my purchase total was $6.77. That doesn't make any sense because I paid off the entire game with trade-in credit. Oh well, free points I guess.

My points also say that they will become available on or around 10/23/12.

I picked up my game on Tuesday and the transaction posted on my RWZ account today but no points or mention of them. I guess its time to call CS and see if I can some free certs thrown my way.

Well my transaction is up. The sku for the pre-order is there but as of now there is no 1000 bonus. I will give it a week or two before calling if it never shows. Has anyone had that yet? Transaction is there and points for the game but not the bonus?

Originally Posted by splattered I used a trade in card from bringing in games and i now have 1016 points for picking up Borderlands 2... 1000 preorder points, and then 2 separate 8 point bonuses for some reason. Its both in the transactions and pending sections. Your post confused me though, isn't it supposed to take 4 weeks to get the 1000/$20 ? I'd love for them to spit out the cert in a couple weeks so i can roll the game purchases into each other, i still have several more games to buy haha

Technically it takes 30 days, but NCAA and Madden both came earlier. Not sure why it takes longer than 2 weeks anyway.