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Originally Posted by dcswirl Just got RROD this morning :(

Me too. It showed some artifacting on the screen, then after a reboot, I got 1 red light and E74. I have a Falcon system, almost 2 years old and this is the first time that it has happened.

I am not sure what all this is about Microsoft not sending out coffins. I got the RROD a couple days ago, and I simply went to their support site and selected it as an option. I certainly would not want to go to the trouble of finding a box, figuring out the best way to secure it, etc. This is much easier for a problem that never should have been mind.

By the way, this is the second console I am sending in. The first one's disc tray broke (they sent me a new one, just for that, not sure why), and this last one, as I stated, got the dreaded RROD.

Hopefully I can be back up and gaming soon!

Originally Posted by Quintessence I am not sure what all this is about Microsoft not sending out coffins. I got the RROD a couple days ago, and I simply went to their support site and selected it as an option. I certainly would not want to go to the trouble of finding a box, figuring out the best way to secure it, etc. This is much easier for a problem that never should have been mind. By the way, this is the second console I am sending in. The first one's disc tray broke (they sent me a new one, just for that, not sure why), and this last one, as I stated, got the dreaded RROD. Hopefully I can be back up and gaming soon!

When I went to the site, I had the option of printing my own label and having a label shipped to me. The description under printing your own label says that you need to have your own box. Having a label shipped to you doesn't mention anything about the box being needed. I selected having the label shipped to me and moved to the next step. That is when it told me that I need my own box for that as well. We'll see if I actually get a box or not.

1st RROD happened just a little over a year after getting my 360....I was crusing along playing it fri..roughly a yr an a half from getting my 1st replacement and it crashed again..


*high five*

Originally Posted by Lokki When I went to the site, I had the option of printing my own label and having a label shipped to me. The description under printing your own label says that you need to have your own box. Having a label shipped to you doesn't mention anything about the box being needed. I selected having the label shipped to me and moved to the next step. That is when it told me that I need my own box for that as well. We'll see if I actually get a box or not.

Unless I am crazy, I got the option for the coffin.

Under next step for me it says, "We will mail you a shipping box with prepaid UPS shipping label. Please print the Xbox shipping instructions and refer to them when you pack your console." And my repair status says, "Shipping Box Sent."

The site better not be lying to me, lol!

I just did mine and it doesn't say anything about a box. Also, I am out of warranty but it still said it was free. Is this true or are they going to send me a bill with the console?

Originally Posted by Quintessence Unless I am crazy, I got the option for the coffin. Under next step for me it says, "We will mail you a shipping box with prepaid UPS shipping label. Please print the Xbox shipping instructions and refer to them when you pack your console." And my repair status says, "Shipping Box Sent." The site better not be lying to me, lol!

I saw the option of being shipped a coffin with label too. Weird how it shows up for some people and not for others.

I'm not really sure what I should do. My system freezes up every time I turn it on (either as soon as I load a game up or after sitting on the dashboard for a few minutes). It either just freezes , or gives me a checkerboard image , or the screen just goes black. Unfortunately I'm not getting any red lights or error messages. The system isn't under warranty anymore , and since the problem doesn't appear to be directly related to any red ring problems I'm not sure if they will cover repair costs or not.

Is there any way to send the thing into them to check the problem and if its not covered I can just not pay the repair cost (just have them send me back the system)? Or should I just plan on buying a new system/paying the repair cost? Any thoughts or suggestions for my situation?

Dang :( I bet they won't cover it, even though it's clearly a defect. I guess if it were me I'd call and describe it, but personally I wouldn't pay to repair it.

well mines busted... again.. on my 4th xbox now since launch date. Im tempted just to go out and buy the elite system and then trade in my original when i get it back

Originally Posted by Wolfpup Dang :( I bet they won't cover it, even though it's clearly a defect. I guess if it were me I'd call and describe it, but personally I wouldn't pay to repair it.

That's what I'm afraid of. Based off what I've read of the problem , as well as the E73/1 Red ring error , they sound very similar. I was "hoping" that maybe if I just continued messing around with it (turning it on and off , trying to play games , ect.) that maybe it'll eventually turn into the 1 red ring , but so far no dice. The system just turned about 2 years old , which is twice as long as my first system lasted.

I really don't have that much of a problem buying a new 360 , I just really didn't want to have to. Especially since I was considering getting a PS3 soon if the price drop rumors turn out to be true.

Well, I was about to repair mine (using Xecuter's RROD repair kit) before someone mentioned to me that my 360 is probably still under warranty due to the 3 year extension. I checked MS's repair site and sure enough it let me open a repair ticket and print a shipping label for free. I mailed it off today. Here's keeping my fingers crossed that it gets back safely and soon.

Originally Posted by TheRock88 I saw the option of being shipped a coffin with label too. Weird how it shows up for some people and not for others.

That is interesting. Maybe it has something to do with a time range.

And to answer my previous musing, no, I am not crazy. I got my coffin today. I will send it out tomorrow.

I didn't get the coffin option. I wondered if people who still have the full warranty get the coffin option, and people who are just under the 3 year extended RROD only get the label option.

How should I go about returning it? See, the problem is that I don't want to lose all the data on my hard drive. Would they take it without the hard drive? Do they check? What about the controller, I assume I bring that in as well right?

Anyone have any experience with this that could help me out?

Best Buy is going to want everything that came in the box back. If you're making an exchange, you have to include everything that came with it when you first bought it. Its not a situation where you can pick and choose what to exchange.

The only suggestion as to saving your data is to see if you can access a friends 360 for a bit, put your HDD on it and transfer your saves to a memory card. You'll have to redownload your arcade stuff when you recover your GT on a new hard drive, but at least you'd have your saves.

Otherwise, the loss of data is the biggest loss when dealing with retail stores like Best Buy.

You could always try to keep the hard drive and see if you get an idiot, and just act like you forgot to put it back on when you were troubleshooting the problem if they notice and go back a little while later with it included. Obviously, its a form of fraud, but you could rectify it by keeping the old drive and return the new one a few hours later saying that you forgot to include it.

Well . Maybe I'll have to buy a memory card then. I might just try and bring it in without the hard drive and see what happens. I mean, worst case they'll just tell me I need to bring it in with the Xbox.

EDIT: With the warranty, do you have to bring it back to the same Best Buy you bought it at? I'm wondering because of the rumored August 30th Elite price drop. But by the 30th I'll have moved into my dorm in a different state so if I waited until then to try and upgrade my Xbox I would have to bring it in at another Best Buy. Would this work?

You should take everything that initially came in the box. From what I've read in previous posts from the site, they will let you keep your old hard drive and open up the new system and take that hd from it, giving you the new system. If that is how BB replacement system still works.

yeah...from what I've read they open up the new system and take the new hard drive leaving you with your current one

A friend of mine with a BB warranty had his 360 RROD a few months ago.

Here are some notes from his tales:

1. Yes, they will want everything back.

2. Concerning data transfer, he spoke to their customer service department (in person) -- they, of course, would gladly have their Geek Squad xfer the data for you, but they wanted to charge something like $60+ for the job. My friend said that BB did allow him, however, to buy a transfer cable kit at the store, take it home, open it and use it, then return it. Might be a bit more running than you want, but it's an option (YMMV). Alternatively, I've heard reports of people just calling XBOX and asking for a transfer kit (Again, YMMV, but it might work better if you pitch the idea that you're upgrading units and you don't have the new one's S/N yet because it's en route). Anyway, if you're patient and persistent, you can probably transfer data without a problem. The actual data transfer was not as quick as one might think. I think he said it took something like a good hour or so to transfer the data.

3. This is the most important part my friend found. READ THE WARRANTY. The warranty states that it covers the _PRICE_ of the unit, not the unit (model) itself. So, my friend, who wound up originally buying a Pro back in the day was able to upgrade to an Elite thanks to the 360 price drops over the years. You may need to speak with a manager to plead your case, but it's right there in black-and-white . (Of course, if you recently bought your 360, you may not benefit from said price drops.)

Side Note: Given that his Elite came with a (much) bigger hard drive than his original Pro's, he was definitely interested in transferring his data to the newer, bigger drive. If you're just swapping models with same size drives, you may just as well keep your old one and save yourself the headache.

FWIW