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Hey Goomba, just would like you to know that I just sent payment. Sorry it took so long but I was off by like 20 cents (which made me rage lol).

Hey goomba just sent an email to GamesForCanada@improcomics.org regarding my outstanding orders, hope you can get to them soon.

I was thinking why not just call it "hibernation" mode instead of TSD mode?

Because you can always awaken the beast and he'll claw your eyes out.

Originally Posted by RoganSarine Because you can always awaken the beast and he'll claw your eyes out.

Ah, very true.

Hibernation sounds a little too long term for me Total Shut Down is scary sounding but at least it's only temporary. And besides it's better than "Goomba's Breakdown Mode" as that implies I'm having a nervous breakdown lol. So yeah, TSD it is =)

*Packing*

Name it "Complete and Utter Temporary Shut Down Mode i.e. DON'T BUG ME!" That will scare away the customers.

Thanks Goomba for the update on the copies of Super Mario Galaxy 2. I still am not that hyped to play it -_-. I don't know why but I still don't think it will surpass the original Super Mario Galaxy.

I am honestly thinking that the "Package Forwarding" system was the biggest issue in terms of the Backlog that we amassed. I didn't expect it to quickly become the most popular feature on the site, and what really put it over the edge was the fact that almost nobody pre-paid the fees and then once I received the items they wanted me to return them, replace them, or wrote me letters asking why I hadn't shipped (when they hadn't paid). Obviously this doesn't pertain to most of you guys as you know what's going on, but a ton of new customers coming in, not knowing what to do made it really tricky.

I'm thinking on the new site I may re-launch with only the Direct Request service and then work out a better method for the Package Forwarding, so that I have full control over orders and require pre-payment before people can request things again. That seems to be the only way to control it. If I'm able to have people pre-pay then I'll do PF orders. My only concern is they'll still continue to under-estimate shipping and then be upset when they find out how much the shipping actually costs.

I will figure out something Thanks!

So, in the middle of my sleep, I had a dream about Goomba and why he would possibly want to go into Total Shut Down mode. Well, in the context of my dream, he had a mansion and slept on a giant pile of money. For whatever reason, he invited me to dinner at his mansion. Well, pretty much the jist of it was that I ran out of the mansion screaming at the end of the day. With all the slave labor (or labor of love as Goomb considers it), he lost his nuts.





Unfortunately, my mind can't imagine a Were-Goomba

Originally Posted by goomba478 I am honestly thinking that the "Package Forwarding" system was the biggest issue in terms of the Backlog that we amassed. I didn't expect it to quickly become the most popular feature on the site, and what really put it over the edge was the fact that almost nobody pre-paid the fees and then once I received the items they wanted me to return them, replace them, or wrote me letters asking why I hadn't shipped (when they hadn't paid). Obviously this doesn't pertain to most of you guys as you know what's going on, but a ton of new customers coming in, not knowing what to do made it really tricky. I'm thinking on the new site I may re-launch with only the Direct Request service and then work out a better method for the Package Forwarding, so that I have full control over orders and require pre-payment before people can request things again. That seems to be the only way to control it. If I'm able to have people pre-pay then I'll do PF orders. My only concern is they'll still continue to under-estimate shipping and then be upset when they find out how much the shipping actually costs. I will figure out something Thanks!

Well to be perfectly honest I was a bit surprised by the shipping charges at first too (although with the $20 gift card I got from Amazon for my two Wii orders it cancels out the shipping so it still ends up being cheaper for both games). My suggestion would be to maybe have a page before the "Package Forwarding" that has a list of the fees that are always charged i.e. labor etc.

I realize that you send a lot of different items and such so you cannot really provide an exact estimate but maybe do something such as that. Also have your email address so people may email you for a shipping estimate. To be honest your old shipping estimate list I found was kind of confusing. Also as said before it didn't list the labor charges etc.

My second suggestion may produce more work but maybe have an account system with feedback kind of. For example you must have made 5 Direct Request Orders before being able to do Package Forwarding so you know that you can trust the buyer (the person who ordered) to actually pay for them item via Package Forwarding.

It is hard to actually keep track of what people are ordering and that when someone does a Package Forward through a site i.e. Amazon.com that the order has been made via a 3rd party site so it may already be on its way. Then you are stuck with the item and the person isn't happy with the shipping charge you are stuck with the item. It causes a lot of hassle which is understandable.

Another suggestion is maybe making a kind of video tutorial of a mock up order via Direct Request or Package Forwarding on how the system works.

These are just a few helpful tips that may make it a bit easier for you in the future. I hope this information helps you in the future. Thank you again for your service Goomba.

Hey Goomba,

I know you are doing your best trying to ship everything out, but you told Myv that most of the shipping soon items have already been shipped about a week ago.

But checking the GYROS page, it still says shipping soon for #1226 / 223000091 and #1229 / 2115528595.

Just wondering if the items have been shipped or if you even received them yet?

Thanks!

JJ,

I received the Laptop pen thingy today, haven't tried it out yet, but thanks. Still a bit concerned about Lost Planet 2 though, don't know if you've looked into it at all or read the email I sent with all the pertinent information.

As far as package forwarding, I hope you can keep it open to old trusted users of the service. I've done more PFs than I can remember, usually I take advantage of really time-sensitive deals (Amazon Goldbox, Woot, etc) so a lot of my usefulness comes from the PF feature in the first place

And as far as shipping soon items... you'll get them when you get them The incessant questions only slow Goomba down and GYROS isn't real-time. For that matter, neither is USPS lol. The last two things I received still stay that "Electronic shipping info has been received" but that they haven't even received the package yet, let alone delivered it!

And I'm pretty sure he doesn't go to the post office every single day either. It may mean a wait of an extra few days but it's horribly inefficient and again, just slows down Goomba's package processing

Originally Posted by goomba478 It's one coupon per order, at least that's how it's been. I had a few people order 3-5 games in a single order and only received one code, so order at your own risk And yes it's a one time use meaning only $10.00 off one game (as far as I know). Thanks!

Yes the coupon is unfortunately restrictive (and here I thought they were trying to compete with Amazon by introducing them... they should work in the same way... I'd love the coupons I got to be stackable!) but the 25% off deal (that's $15 off a $60 game IMMEDIATELY) on top of it made it an absolute winner anyways, even WITHOUT a $10 coupon. With the coupon added, it's pretty fantastic, the only disadvantage is that it takes longer without Amazon Prime.

As far as the number of coupons.... not all games got coupons so that might why you've seen only one per order. Among the 8 games in my single order I received 3 $10 coupons, 4 online in-game bonus vouchers, 1 (or maybe 2) hard-copy bonus vouchers included with the game itself, and a collectible item to boot.

If you guys want, I can shut down GYROS temporarily and just update you individually. I get a lot of "GYROS isn't right" messages. That's because as I mentioned I'm updating things and have a ton of orders to get out by Monday. The post office is closed Sundays so I have to do it all today and Saturday. It's absolutely dizzying how much there is to do. I will try to update the list tonight when I'm back home. Thanks I understand your confusion and frustration, I'm just letting you know the more time I actually process and pack items the more items will get shipped out ^_^

Also, I will be focusing most on items that have been pre-paid and will try to invoice as many PF orders as I can. Here's what I'm thinking:

1) After this weekend I will have had most items shipped out and most PF's invoiced.
2) I will shut down everything the way it is as I work on the plans for the new site revisions.
3) When the site re-opens, Package Forwarding will not be available initially and we'll return to a Direct Request only system that requires prepayment. Unlike the current system it will not send me your information until you commit to buy the items you requested.
4) Service Charges will be treated separately as you will be able to store these in your account on GFC. This will allow me to run service charge promotions, sell them at a discount, etc. Service Charges will not be refundable though once you commit to an item. I've lost too much time and money with people asking me to buy things, then return them and spend hours on these orders and make nothing for it. Simply put, if you want an item and pay the service charge, if you change your mind later I can still help you return the items in most cases, but we'll keep the service charge.

More on these things once the new site opens up. I'm going to work as hard as I can to get as much as possible done before then. Thanks

Hey goomba, will you have a chat room open today? I really want to pay my outstanding balance but I dunno how much I owe you.

Sure, I'll consider opening up a chat room session tonight I won't be around until around 9:00 PM or so though. I have to go to bed at 12 midnight cuz I work tomorrow at the casino, but yeah I'll definitely come online and we can figure things out. Thanks!

Where's the chat again? I don't see any links to it

** GFC CHAT ROOM IS CLOSED NOW **

It was fun chatting with you guys Thanks for all of your insight and ideas. We'll work on making the service as good as possible. Even if it means making some drastic changes