Originally Posted by MochaRaf
I guess I got lucky afterall, was able to PM this today at Wal-Mart. The first manager I spoke to said sure, but then the white once werent ringing up. So when another manager came I asked if we can PM the Gears of War once, and she said absolutely not. So I looked for tbe manager I encountered earlier and she said sure no problem. When I was being checked out the second manager came over and saw thay I was getting the gears of war one PMed, so she started making a fuss saying that this is unacceptable and I shouldnt be allowed to get them. Luckily for me the first manager came back and said to leave it be that she approved it. So they kinda stood there arguing, the second manager kept saying the offer expired yesterday and if she does give it to me it should only be one. But thankfully the first manager stuck to her word and allowed me to get the once I had regardless. I was very polite the entire time, which I think helped me out with the managers.
WM associate here. I've gotta' say, the manager that was arguing against you was totally following policy while the pro-price adjustment manager was following the familiar, overarching WM policy of "give the pushy customer the store if it makes them happy" policy (even though you claim you weren't one of THOSE).
A bunch of us at work were just talking about how Target was overriding tons of MSP cards for customers when the in-house WM policy specifically says in our bylaws that when doing a price override--either a competitive pricematch or just a "aw cripes someone stocked this in the wrong place" overrdie--we're supposed to give a customer ONE/UNO/SINGULAR item for the adjusted price. But hey, if they want to give away the store, I guess better them than one of us.
And one of the reasons that some of the cards you tried to have overridden wouldn't ring up is because they're properly put in the system as "currency" when their specific UPC was created in the system by the company; that's actually the way it's supposed to be, that it can't be bought for less than it's worth, same with restaurant gift cards & pre-loaded debit "gift" cards. It's actually a flag in the cash register software that denies the override.
Not bitching that you got the deal, just thought some users might like to find out what's going on with these (at WM anyway) and why some CAGs can get associates to do it while others get flatout denied.