My visit to the Secaucus Walmart was an emotional rollercoaster. I arrived at the store at midnight thinking there were already people lined up. I was the first person there asking about the Wii U layaway. Shortly after a couple arrived asking about the same thing. The girl employee that greeted us was very nice and informed us that we would be able to pick it up at 9am. She also said we would need to pick up a card with the UPC on it from Electronics and take it to layaway. The couple left, but I stayed. This is where the frustration began..
I walked over to Electronics and asked about it, but they were absolutely clueless and gave me this confused look. I showed them the leaked memo on their demo iPad and asked them to enter both the Item # and UPC # into the register, but it wouldn't come up (it turns out they had it in their system as 004549688086 when I went to pay later). At first I thought they didn't update their systems yet so I asked several times throughout the night. No luck. The guy told me to wait until 7am when his manager comes into the store. Uh-oh.
Meanwhile from midnight to about 7am I was awake the whole night. Walked around the entire store, ate at McDonald's, watched The Avengers for the 2nd time, talked to all the employees, watched them clean up the mess the customers left behind earlier in the day, watched Netflix on their iPad with my account - free WIFI throughout the store.. cool, watched them clean and wax the floor, watched them set up for a commercial shoot.. All in all it was an eventful overnight/early morning.
Getting back on topic, the Electronics manager came in early at 6am. I asked him and got the same response: "The item is not in our system. We don't have any pre-orders for this. Come back on November 18". DOUBLE UH-OH.
At 7am I lined up in front of layaway in case other CAGers and trolls from the internetz decide to show up. Finally at 7:45 the 2nd person showed up and shortly after the same guy from the couple that showed up with me at midnight arrived and 1 more shortly after. The lady then asked us what we were lining up for. We told her for the Wii U. I asked her to check the UPC and again she couldn't find it in the system. She told us that we "needed the actual item to be in stock in order to put it on layaway". I told her about today's front page ad which specifically stated Wii U Layawway - Pick up November 18. She didn't believe it and brushed us off eventually.
At 8:50am the store manager came in and assured us that we would be getting our Wii U pre-orders beginning at 9am. All of us were RELIEVED to hear this.
At 9:05am I walk up to the layaway counter and give the cashier my ID and Credit Card. He entered my details and swiped the card.. BEEP. Charge denied. OK fine, no problem. I have 2 other cards on me. 2nd card: BEEP. wtf? 3rd card: BEEP. FUCK YOU WALMART AKLJRWEKLJRKLWEJRKLWJEKLRJJ@#IOJ@K#J$IO@#UJ@#$UI$# U.
Called Citi and found out that they suspected fraud because I was in NJ when I live in NY.. really?? Because I crossed the river they think it's fraud? They must be really anal about that. The lady on the phone cleared my account and I was finally able to charge the amount.
The register printed out a 4 foot long receipt but no labels. I assume they'll print them out later when pre-orders are sold out.
Grand Total: $753.92 - $748.91 Deposit - $5 Layaway Open Fee = $0.01 New Balance
$5 will be returned to me in cash, not Walmart Gift Card, since I made the purchase in NJ.
The Walmart I went to did a shitty job getting Electronics and layaway on the same page.