Advertisement

Register for free to remove this ad

I just noticed at ebgames.com that they are now restricting trade-ins to one copy per game, as listed on the rules page (Step 4):

"Maximum of one of any individual title will be accepted"

I'm 99% sure I didn't see this last night when I put through five sets of four games each. They'd better not claim this rule applies to that group of games.

Wapcaplet? Adrian Wapcaplet?

Originally Posted by PaulEMoz Wapcaplet? Adrian Wapcaplet?

Now, Mr. Simpson... Simpson, Simpson... French, is it?

Back on topic, I do have two more sets of games to ship out that were processed yesterday. They both include games that I've shipped out previously. Dare I send them?

Originally Posted by Wapcaplet I just noticed at ebgames.com that they are now restricting trade-ins to one copy per game, as listed on the rules page (Step 4): "Maximum of one of any individual title will be accepted" I'm 99% sure I didn't see this last night when I put through five sets of four games each. They'd better not claim this rule applies to that group of games.

hmm. now, is this max of one title per 4 game trade in deal or what?

Originally Posted by dlee hmm. now, is this max of one title per 4 game trade in deal or what?

Someone over at vgtalk.com got the following nastygram from ebgames.com, which makes it sound like it's limited to one title per offer, not per shipment:

Hello from EBgames.com,

Thank you for participating in our trade-in prom motion. However there was a problem with the trade-ins that you provided. It was noticed that in separate trade-ins you included duplicate games. We cannot not accept duplicate games for trade-in. This is listed under, step 4, the terms and conditions that you accepted when you completed your trade-ins online. However we will honor your trade-ins at this time in the future we will not accept any duplicate games for trade-in. We have listed the terms and conditions for trade-ins below for your reference:

-Maximum of one of any individual title will be accepted
-We accept only English-language games, published in the United States

[rest of rules quoted verbatim from Step 4 deleted]

This is what prompted me to double-check the web page, and sure enough, they snuck the max-one-title rule in. If I only had proof that it wasn't there on Sunday night...

As of about 3 pm Pacific time on Jan 12, it was still

"No more than one individual title of any game"

I think they should honor everything sent before that point. & WHY DON'T THEY HIGHLIGHT IT SO PEOPLE SEE THE CHANGES!!!! GGGRRR!

EDIT: There's your proof right there! It doesn't matter if you took a screenshot of the rules or not. They could just say you photoshopped it.

Anyone know if they'll take SSX? (the original one). I've been looking to unload this thing. About 2 years ago my local EB offered me 2 bucks for it.

Last Friday I called into EB and asked them some "stupid customer" questions:

1) My buddy told me that I could send in any non-sports game. Is this right?
A) Yes. Any non-football, blah blah blah.

2) So is Crush Hour ok?
A) Uhhh... yes.

3) What about JSRF?
A) For the XBox?
3q) Yes (What the hell, did he think I was talking about the DC version?)
A) Yes.

4) Can I take advantage of this offer more than once? (Referring to the Ninja Gaiden trade-in)
A) Yes.

4) I was also told that I could send in more than one of the same game, but on the website it says that I can't. Is this a new policy?
A) Yes, you can't have more than one of the same game in the same trade-in.

5) So if I have 3 trade-ins for Ninja Gaiden and the same game is in all three it won't go against that rule?
A) Right, but you just have to send them seperately.


So Friday and Saturday I packaged up 10 different boxes with a bunch of different games and shipped them out yesterday. They better not try and screw me, I'll let them have it.

I don't think this is a new rule, as I remember reading that in the fine print when this deal first came out.

Originally Posted by TheRaven I don't think this is a new rule, as I remember reading that in the fine print when this deal first came out.

No, I know for sure that the web page did NOT list this rule until at least Monday. I double and triple-checked when I sent in my first order two weeks ago. This question has come up a few times in the past month, and there were conflicting responses from EB's online customer service (one e-mail said it's okay to send in duplicate titles, another said you couldn't do it within the same shipment).

There have been a few reports of people sending in multples of the same game and getting the $52 credit without any hassle, too.

This is definitely a new rule change.

That's why you are better off just going into the store. I'd rather walk out pissed off with my handful of games than send away my property and run the risk of them getting damaged in transit or worse, not getting them back at all.

What they don't say is if you can trade in the same game for different promotions. Like if I traded in Fantavision for the Ninja Gaiden deal, would I be allowed to trade in another Fantavision for the PS2 Hard Drive deal. I don't think I want to risk it though.

I asked them if I could return the game for $50 credit & they said "no." So I guess your YMMV. The Ninja gaiden trade in was great because you can use the vouchers on anything! (not just Ninja Gaiden).

I decided to play it safe and not trade in any duplicates even if it was for the hard drive deal. Ended up trading in Surfing H3O (paid $10), Pulse Racer (paid $6), MDK 2 (paid $5) and The Thing (free, from a contest).

Anyone get denied for sending duplicates yet?

EB TERMS OF AGREEMENT HAS CHANGED AGAIN
Well it's as we all know it but just clarified
It is now

Maximum of one of any individual title will be accepted per customer

The "per customer" was just added in. Ok I guess that clears things up.

Originally Posted by puzzlefite EB TERMS OF AGREEMENT HAS CHANGED AGAIN Well it's as we all know it but just clarified It is now Maximum of one of any individual title will be accepted per customer The "per customer" was just added in. Ok I guess that clears things up.

great...what am i gonna do with these havens and rtx red rocks now.

Originally Posted by dlee great...what am i gonna do with these havens and rtx red rocks now.

LOL!

Originally Posted by dlee great...what am i gonna do with these havens and rtx red rocks now.

LOL!

That's really dumb. So now basically you have to keep track of all games sent in on their trade deals. Also what about B&M vs online. For example, if I traded game A in a store, will they not it in a online trade then?