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Got Prototype today and the disk is a bit scratched. Dont have enough room to install it on my 20gb hard drive.

Originally Posted by Donnums Nah, from what I hear Gamefly's customer service is great and I hear returns are simple though they don't do any kind of exchanges - you just get your money back.

You heard right then because I recently purchased a copy of Batman: AA from them and I got BlazBlue instead (which at the time I really wanted as well, so it was kind of hilarious trying to figure out what to do). I told them about this just because I wanted, you know, my actual order - and if no one ever says anything they would just keeping messing up, right? - and less than a day later they responded to my e-mail and issued me a full refund, no questions asked. Now that, my friends, is great customer service. When they screw up they correct their wrongs and don't screw you around like the EA store (who shipped me a box with nothing in it, and after I complained to customer service they told me to mail them a letter along with my now-gnarled box, haha).

If GameFly screws up, be easy. Their customer service, at least in my experience, has been fantastic.

Originally Posted by TheJerseyKush did you use the free shipping? or did you choose an expedited shipping option, one thing that always bothers me about gamefly is they never give you delivery confirmation with the free shipping, nothing makes me more worried then a video game sitting out in the rain for a few days where you can't find it

I used the free shipping, ordered it Monday.

Funny thing: I thought I read somewhere that the used games get free shipping only if you are a GameFly member... and well, I am not. Yet for some reason all the used games I buy from them have free shipping. Though I did use that free 10-day trial of theirs - and it expired over a month ago - I still don't think that would in turn mean I am "in the circle" now and thus get free shipping. Seems kind of odd. Unless... I'm just an idiot and they do give free shipping to non-members. Which is probably the case; therefore making my post all the more pointless...

Originally Posted by yarkitty123 Funny thing: I thought I read somewhere that the used games get free shipping only if you are a GameFly member... and well, I am not. Yet for some reason all the used games I buy from them have free shipping. Though I did use that free 10-day trial of theirs - and it expired over a month ago - I still don't think that would in turn mean I am "in the circle" now and thus get free shipping. Seems kind of odd. Unless... I'm just an idiot and they do give free shipping to non-members. Which is probably the case; therefore making my post all the more pointless...

There is free shipping on select titles - usually the ones on sale

My Prototype came in today and no problems in the HDD install.

Got Prototype, Assassin's Creed 2 and the RB Country Track Pack today, they were all in amazing condition.

I love Gamefly, great deals and even with free shipping, I get my games within 3-4 mailing days. So can't complain at all. #1 in my book!!

Gamefly emailed me that they are splitting my order into 2 shipments at no extra cost. For some reason Prototype is easier to get their hands on than Wolverine :p I thought that was nice of them considering I have a very limited history there.

I hope I get Prototype today. It was mailed on Tuesday morning, so I'm guessing it will have to be here today.

Originally Posted by Kelegacy I hope I get Prototype today. It was mailed on Tuesday morning, so I'm guessing it will have to be here today.

Mine was shipped Monday morning and I still haven't received it.

ing gamefly sent me the wrong game. How can i contact them?


For those curious i bought L4D2. I got Batman: AA instead which i already own.

support@gamefly.com

Got my Prototype this morning, MINT!

Originally Posted by CaptainJoel Got Prototype, Assassin's Creed 2 and the RB Country Track Pack today, they were all in amazing condition.

Did the RB Country come with an export code? I ordered that one myself hoping it would have the code and plan on returning it if it doesn't have it. On a side note I find it odd that they have a warehouse in pittsburgh where I live but it always takes them over a week from when they send an email claiming it has been mailed and when I actually get it...

These guys need to be more careful when they're cutting open game cases. I've bought 2 games (Blaz Blue and Army of Two) from them where the case was damaged on the top due to a knife (or whatever sharp object they use to unseal games) cutting right through the plastic.

Awesome i get a email from gamefly telling me im getting refunded in 3-5 days and IF the game is still in stock on there store i could re-order.

Basically like telling me " you" so if i get the refund im about to just keep batman and then order L4D2 on amazon and let them take the hit for ing me over.



Worst service ever. They didnt offer to send me L4D2 even though its what i ordered. All they offer is the refund for a game on sale which obviously will be out of stock in 3-5 days if it isnt already. Is it really so hard to send a game back and get what i rightfully ordered. Seems not!

Got my copies of Prototype and Brutal Legend yesterday. Discs were slightly scratched up, but nothing major. Both games played/installed just fine.

Just picked up Brutal Legend for $10.49, with tax? Still a good deal!
Thanks Cheapy

It can sometimes take 10-15 days (not business) for me to get puchased games from Gamefly. That's why I always factor in the wait time when buying games from there. If I can pay $2 more in store and not have to wait 2 weeks, I'll do it.

Prototype deal was too good to pass up though.