This exact same thing happened to me a few weeks ago, I wanted to get RE1 for the GC so I went to EB and asked for a NEW one, then he went and grabbed a display case and took 2 disks from the cabinent and gave it to me. I told him "I want a new one", then he said "It IS new, it's just that the case was for display and the game is kept here fresh and new". I asked him is there a sealed one in the back, but he said no. So I didn't buy the game for the 'new' price ($19.99) since to me it's really not new and that I can get it for the same price at other stores. But unfortunetly, I didn't find a new copy and any other stores, so I went back to that EB, and I saw a used copy of RE1 on the shelf for $17.99, so I decided to buy it because I really wanted it. I took the case to the cashier and he took the exact same copy from last time for me. So from now on I now won't buy from EB anymore.