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I recently sold a game on Amazon and shipped it out next day using USPS first class priority. About 4 or so days after I shipped it I received an email from the buyer saying that he tried the game in two separate systems and it didn't work. I emailed the buyer back within 48 hours stating that I am sorry that it didn't work and I if he could return the game I will refund the money for him once I got the game back.

Well, that email I sent was a week ago, and this morning I got an email saying that the claim was ruled in the buyer's favor and they refunded the money to him, and yet I don't have the game returned to me.

Anyone else that sells through amazon have stuff like this happen to them??

Get used to it. Amazon is really pro-buyer, unfortunately.

I have sold over 200+ items on amazon and this is the first time I got something like this

Well I ordered some stuff from a seller last week and the moron has somehow sent my shit to Florida...

I once had an issue and seller support told me exactly that, if you ship something that is not as described (or even if the buyer just says it is) then Amazon lets them keep the "wrong" item and they get their money back as well.
Its a horrible system, and its why I go overboard in describing things to people when I sell on there

Originally Posted by addicted2games Get used to it. Amazon is really pro-buyer, unfortunately.

This. Amazon doesn't care. They don't lose money from the refund, so they just refund the buyer without caring about you at all. That's the only pro eBay has going for itself lately, but even that's starting to change there. It's becoming just as bad as Amazon.

Originally Posted by shadyfozzie I recently sold a game on Amazon and shipped it out next day using USPS first class priority. About 4 or so days after I shipped it I received an email from the buyer saying that he tried the game in two separate systems and it didn't work. I emailed the buyer back within 48 hours stating that I am sorry that it didn't work and I if he could return the game I will refund the money for him once I got the game back. Well, that email I sent was a week ago, and this morning I got an email saying that the claim was ruled in the buyer's favor and they refunded the money to him, and yet I don't have the game returned to me. Anyone else that sells through amazon have stuff like this happen to them??

When did they open the claim?

When do I use the "Order contained damaged/defective/incorrect items" reason while filing an A-to-z Guarantee claim? If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different" and that seller should be willing to offer a refund or exchange within 30 days of shipment. If the seller does not accept the return of an item that is made in accordance with the seller's return policy, you may qualify for coverage under our A-to-z Guarantee. Please visit our Return Help pages for more information regarding returns.

I would give Amazon customer service a call and start quoting their own policies against them. For one thing you were accepting the return of an item in accordance to your return policy, so being overruled by Amazon on that is bs.

Why was my claim denied? The common reasons for a claim being denied include: the item received was the same as described by the seller. The item was received and the seller provided verification of delivery. The buyer failed to respond to a request for further information. The claim was filed due to buyer remorse rather than an actual issue with the item. The buyer filed a chargeback with their payment processor or bank. The buyer was unwilling to return the item to the seller.

Buyers expect you to send them a return shipping label. If you don't then you are asking them to spend more money and risk that you won't refund any of it.

Originally Posted by donkeydrop Buyers expect you to send them a return shipping label. If you don't then you are asking them to spend more money and risk that you won't refund any of it.

Buyers should have to pay return shipping if their claim is bogusIf I tested a game to work and then sold it the buyer is entitled to 1 free kick in the pants until they prove otherwise.

ebay treats sellers like crap

Originally Posted by Indigo_Streetlight When did they open the claim? I would give Amazon customer service a call and start quoting their own policies against them. For one thing you were accepting the return of an item in accordance to your return policy, so being overruled by Amazon on that is bs.

Exactly. If you can prove that you were willing to accept the return (which is logged by Amazon), it should be overruled. Unless you ignored the person until they filed an A-Z and then you jumped into action, in which case, you're on your own.

Originally Posted by addicted2games Get used to it. Amazon is really pro-buyer, unfortunately.

Yeah but what I don't get is, the OP offered the buyer a refund... so why would Amazon still rule the buyer's favor?

I love Amazon but I'll never sell on their again. I shipped out a $200 book the customer claimed he never received it, I had proof it was received and amazon said it wasn't good enough. So the guy kept my book and got his $200 refunded.

Originally Posted by Indigo_Streetlight Buyers should have to pay return shipping if their claim is bogusIf I tested a game to work and then sold it the buyer is entitled to 1 free kick in the pants until they prove otherwise.

It doesn't really matter what "should" happen. If the buyer is telling the truth then why would he risk spending more money to send it back if he's not sure you are going to refund the purchase price? And if the buyer is a scammer, he is certainly not going to send it back on his dime. So, either way you have to pay the return shipping and then hope you can deduct it from the refund.

Originally Posted by gothamcentral79 I love Amazon but I'll never sell on their again. I shipped out a $200 book the customer claimed he never received it, I had proof it was received and amazon said it wasn't good enough. So the guy kept my book and got his $200 refunded.

For anything that expensive, you need to have Signature Confirmation. If you have proof of who actually received and signed for the item, Amazon is more inclined to take your side.

Originally Posted by donkeydrop It doesn't really matter what "should" happen. If the buyer is telling the truth then why would he risk spending more money to send it back if he's not sure you are going to refund the purchase price? And if the buyer is a scammer, he is certainly not going to send it back on his dime. So, either way you have to pay the return shipping and then hope you can deduct it from the refund.

Show me the rule where it says the seller has to pay return shipping. As far as I know the prepaid return mailer is a courtesy given by a third party merchant if they know they're in the wrong. If the buyer verbally communicates that they're in the wrong (buyer's remorse, purchasing a game that was wrong for them even though it was listed correctly, etc.) then the seller doesn't have to be courteous.

The 3 times i had a claim against me I won.

First one was for Ninja Gaiden sigma CE. Happened like 3 months after i sold it - it was a credit card chargeback instead of an A-Z though. I guess Amazon fought it and won for me. Not sure what the claim was about, but probably the fact that the person left me a positive saying something like "Fast Shipping. Great Seller!" helped.

2nd one was for the same item. Apparently you can make multiple chargebacks for the same thing if you lose with some credit cards. Pissed me off to read that, but won that one too.

Third was one an A-Z claim. Person said something i shipped was broken(new and sealed disc). I said they could ship it to me and if it were broken I would refund them fully. If it wasn't broken then i would only do a partial refund. They opened the A-Z claim, but amazon sided with me. The person never shipped anything to me after that and I kept my money.

You are really lucky if you won a claim on amazon, from what I hear no one wins those. Ebay accepts DC for most packages as long as you input the tracking number into their site, which almost no one does since I am constantly receiving packages from people I buy from with no tracking on them. But for items that are over a certain amount you must have signature confirmation or the buyer can claim it wasn't delivered or not as described and they will get their refund. They can always claim its not as described but I go to pretty great lengths to describe every item, and its only happened once or twice to me over many years of selling. I have actually never had someone do a chargeback or claim on me, the 1-2 people that told me the item was bad just did it over the message system and we agreed on a mutual resolution.

Given everyones litigious tendencies these days, I'm surprised Amazon and eBay even act as mediators in these situations. If I had a seller file a bogus claim against me and Amazon or eBay sided in their favor without my input or despite overwhelming evidence in my favor, if it was for enough money like the guy with the $200 book, I would take them to small claims court and probably win.

Originally Posted by DarkRider23 This. Amazon doesn't care. They don't lose money from the refund, so they just refund the buyer without caring about you at all. That's the only pro eBay has going for itself lately, but even that's starting to change there. It's becoming just as bad as Amazon.

I sell on both Amazon and eBay and eBay hasn't been pro seller in years. I am still baffled that they took away the seller's ability to give a buyer negative feedback. I can get slammed all day long(not that I have, I'm very proud of my 100% positive on both sites thus far), but I can't give anything negative back? That's ridiculous. I had to change my policies and disclaimers because mine used to state that all customers shipped at their own risk and can purchase insurance if they want to protect their items. One person didn't purchase insurance and the Postal Service decided to play the World Cup with the package and of course, it broke. They threatened me with negative feedback if I didn't refund every penny. I contacted eBay about this and they said that it's up to the buyer if they want to leave negative feedback or not. So I refunded the money and lost out on my money. eBay's customer service for sellers is bullshit.

I haven't experience anything bad on Amazon yet, but I've only been selling there for three months, so I imagine it's bound to happen.