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Originally Posted by pROvIs You might even be charged a second conversion fee as they refund the money.

Haven't cancelled a pre-order with them yet but I wouldn't be surprised if that were true.

I just submitted a request for a refund to try and save a couple bucks, not sure about this conversion fee stuff... I didn't get extra fee for the initial payment through paypal, so I'm hoping it'll turn out ok. My main concern is gmg support actually responding before the deal is over...

Is the referral for $2 still in effect, OPs redirects me to the homepage. Do I just try checking out with a game from there? I'm thinking of creating a new account, but maybe I'm complicating things too much.

Dwarfs!? for $1.87 is a decent deal (with voucher), anyone know if this voucher is multiple use or single use?

Originally Posted by slugboss I just submitted a request for a refund to try and save a couple bucks, not sure about this conversion fee stuff... I didn't get extra fee for the initial payment through paypal, so I'm hoping it'll turn out ok. My main concern is gmg support actually responding before the deal is over... Is the referral for $2 still in effect, OPs redirects me to the homepage. Do I just try checking out with a game from there? I'm thinking of creating a new account, but maybe I'm complicating things too much.

The conversion fee is what you get charged for them to convert your US dollars into British pounds since GMG is located in the UK. I normally see only the GMG charge for the game right away on my bank statement and then the conversion fee will show up later. Not sure how it works with Paypal but you might want to make sure you didn't get charged again for a $1+ or so.

Any idea on WHEN this 25% code expire?

Does that apply to paypal? I ordered Borderlands 2 on 7/30 and havn't got an additional fee. I guess I might get pretty owned. Ordered The Last Remnant a few days before for $1 and havn't had an additional fee either. Regardless, I didn't think through how archaic this process is on this small site.

Originally Posted by slugboss Does that apply to paypal? I ordered Borderlands 2 on 7/30 and havn't got an additional fee. I guess I might get pretty owned. Ordered The Last Remnant a few days before for $1 and havn't had an additional fee either. Regardless, I didn't think through how archaic this process is on this small site.

ive purchased a few things from them over the last year using pp and i dont recall any additional fees at all.

Originally Posted by Solid-Snake-Eyes I'm in the same boat, looks great but I can't commit money to it yet. If I was buying a physical copy I'd have preordered a couple months ago when I saw footage of this.

You know what, I'm thinking about getting it and keeping the key. If the reviews are bad when it comes out, then I'll trade it.

Originally Posted by facls You know what, I'm thinking about getting it and keeping the key. If the reviews are bad when it comes out, then I'll trade it.

I thought about doing that too.

I don't get charged any conversion fees via Paypal because you're paying them in US dollars. If there's any conversion it's on their end after I've made my payment. That's how it works as far as I'm aware, anything else wouldn't make sense to me. They bill me in US dollars and I pay them in US dollars. If that's not how it works then I'd like to know. I do get charged conversion from my Canadian funds to US but that's a whole different thing.

Checked my Paypal record for Borderlands 2 purchase from today. I was charged in US funds, they can't charge again for some kind of conversion to GBP. I don't see why it'd be any different via credit card. I have only shopped there with Paypal so what do I know...

If you're paying them in GBP then you'd have to pay a conversion fee from US, I have only ever been charged USD from them.

FWIW I have been buying from them sporadically for quite some time via Paypal and I don't ever recall getting a conversion fee either.

Originally Posted by Solid-Snake-Eyes I thought about doing that too. I don't get charged any conversion fees via Paypal because you're paying them in US dollars. If there's any conversion it's on their end after I've made my payment. That's how it works as far as I'm aware, anything else wouldn't make sense to me. They bill me in US dollars and I pay them in US dollars. If that's not how it works then I'd like to know. I do get charged conversion from my Canadian funds to US but that's a whole different thing. Checked my Paypal record for Borderlands 2 purchase from today. I was charged in US funds, they can't charge again for some kind of conversion to GBP. I don't see why it'd be any different via credit card. I have only shopped there with Paypal so what do I know... If you're paying them in GBP then you'd have to pay a conversion fee from US, I have only ever been charged USD from them.

I live in Brazil and I never payed any conversion fees.

I now have 4 things pre-ordered from GMG, Dark Souls and Borderlands 2 today plus Darksiders 2 and Guild Wars 2 I pre-ordered during the steam sale week.

Thinking of picking of Arcania and Fall of Setarrif with this coupon but the "this game cannot be traded in" kind makes me wonder. Why not, GMG? Why not?

I want to order Dark Souls, Borderlands2, and Darksiders 2 but the CAG in me makes buying anything for more than 15 bucks like passing a bolder. I'm so beyond broke at the moment that the decision is easy.

Sweet... I grabbed Borderlands 2 for $29 after the discounts and some freebie trade-ins.

Originally Posted by aus_nacht I want to order Dark Souls, Borderlands2, and Darksiders 2 but the CAG in me makes buying anything for more than 15 bucks like passing a bolder. I'm so beyond broke at the moment that the decision is easy.

$15!? woah there big spender!

I dont want to get any of them either. Maybe if there were some good $5 sale games..

Payment issues

tengushee2 Aug 01 • Announcements

We are aware that many of our customers have been affected by the error message “Order Not Complete,” and that a large number of those orders were being falsely rejected by the system that we use. We would like to offer our collective apologies to everyone who had been affected, as we understand the level of frustration this has caused for a number of you.

We are now actively going through individual payment issues and we will keep you informed with the latest updates as soon as they happen. If you were unable to complete the purchase of a game, please do raise a ticket.

We know that this may have stopped you taking up our 20% voucher offer so when we resolve this issue we will create another code and send it out publicly on our blog. Please check back on our blog or follow us on Twitter for the latest news.



US banks

For those customers in the US, you may have experienced a different payment collection issue. Due to our name, ‘Green Man Gaming’ we have had some banks reject payment as they think we are a gambling site. We are in direct conversation with these banks but please continue to report this to us by raising a ticket as it helps identify those banks who we may not have spoken to yet.

Maybe it's just my particular bank that charges me the conversion fee whenever I use my card for overseas purchases such as GMG, Gamersgate, etc. Might have to set up a Paypal account for GMG and start saving that $1 or so on every purchase.

EDIT: Updated my old Paypal account with my bank information and ordered Borderlands 2 from GMG. Now let's see if I still get charged the conversion fee...

EDIT 2: The $1.08 extra charge for Sleeping Dogs just showed up on my account and they call it an "International Transaction Fee". Really hoping I can eliminate this with Paypal.

Originally Posted by hal Sweet... I grabbed Borderlands 2 for $29 after the discounts and some freebie trade-ins.

How many trade-ins did you have?

Originally Posted by Killbomb Maybe it's just my particular bank that charges me the conversion fee whenever I use my card for overseas purchases such as GMG, Gamersgate, etc. Might have to set up a Paypal account for GMG and start saving that $1 or so on every purchase. EDIT: Updated my old Paypal account with my bank information and ordered Borderlands 2 from GMG. Now let's see if I still get charged the conversion fee... EDIT 2: The $1.08 extra charge for Sleeping Dogs just showed up on my account and they call it an "International Transaction Fee". Really hoping I can eliminate this with Paypal. How many trade-ins did you have?

Do you have Chase? I used to have Chase and they were much more evil about charging a conversion fee. Wellsfargo never does online, only if it's a B&M business and I am swiping my card there at the actual international business.

I also get "Foreign Transaction Fees" from my CC. But I never really know what purchase it's from since on my statement it is just one collated line. But I know for a fact that GMG(UK), GoG (Europe), and any other place that is outside the US (even if they charge in US dollars) has a % off the price paid fee associated.