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Originally Posted by buckythekat same, you'd think being British they would have understood my email saying cancel my order

Write back saying "You guys speak American, right?" That should help

For the wait saving 35-40% off of the game is a fair trade. Plus Steam used to unlock games and even had issues unlocking games till well into noon CST I remember.

Originally Posted by asheskitty This is a bit of a misnomer it's not that it stops bullets per se, enemies get confused/overexcited and can't decide which gun to shoot. Aim suffers either way.

Hm.. if I am ever a evil mastermind I shall recruit only female henchmen that way I'll only have to worry about Han Solo types distracting my henchmen.

Originally Posted by chilli628 Got my key....at 12:30pm on release date....works for me....patience is key....people need to learn to have some.

Part of the deal´s value, imho, is the promise of getting the pre-order immediately upon release.

If GMG purchases are supposed to require "patience" then they should advertise this upfront so people can compare the price offered versus competitors that do not require patience on the part of their customers.

Originally Posted by Syntax Error Write back saying "You guys speak American, right?" That should help

I believe the word "chargeback" does not require a translation to British.

it seem the darksiders 2 key didnt include the DLC it was promesed, the crucible pass is some sort of arena where you can fight waves of enemies but theres no sign of the so promised Arguls Tomb

Originally Posted by dEvAnGeL it seem the darksiders 2 key didnt include the DLC it was promesed, the crucible pass is some sort of arena where you can fight waves of enemies but theres no sign of the so promised Arguls Tomb

I think that is a future DLC that isn't out yet, and that it was just going to be part of the pre-order for the PC version on Steam so maybe there isn't a separate code for it.

finally got my sleeping dogs key about 2 hours ago, been playing the game, i have to say in all honesty, WITHOUT mods this is by far the best looking open world game there is, after you download the high res texture pack of course, it just looks incredible, the city is so vibrant and beautiful to look at, and im really surprised at how well optimized this game is, right off the bat with everything on max expect motion blur just because i hate it im getting top 60 frames at 1920 by 1200, haven't experienced frame drops, not even on speed car sections, loving the fighting system, haven't got around to use a gun so i cant comment on that, this game is easily the sleeper hit of 2012, same as borderlands was the sleeper hit of 2009, i really do hope this game does grate so it can be turned in to a continued franchise

Originally Posted by dEvAnGeL it seem the darksiders 2 key didnt include the DLC it was promesed, the crucible pass is some sort of arena where you can fight waves of enemies but theres no sign of the so promised Arguls Tomb

Argul's Tomb won't be out until approximately 30 days after release.

Anyway, woke up to find my Sleeping Dogs key waiting for me so all is well for now. To be fair to GMG, I've pre-ordered several times from them and this is the first time I have not had my key in time to download a game as soon as it was unlocked. If they screw up Borderlands 2 however, I will not be so forgiving.

Bah, I used the voucher and some trade-in credit and got Velvet Assassin for sixty cents.

I better get sixty cents of amusement out of it!

100% discount on Greed: Black Border. Grab it for free!

24h deal:
Rulers of Nations $9.99 (-75%)

OP updated, here are the links:

Greed: Black Border FREE for 24 hours only
Rulers of Nations $9.99

Site will obviously be slow today so just be patient when trying to get the free game.

Originally Posted by inm8num2 Well goody, I just checked out with Witcher 2 for $12.79 after discount. I checked to use my $12 trade in credit so that the net cost would be $0.79, but it looks like that wasn't applied and I was charged the full $12.79. I submitted a help request and hope to hear back from them soon. Do you guys think I can get a $12 refund onto my credit card in exchange for the $12 credit in my account? How good and how quick/responsive is their customer service? Should I have my credit card provider dispute the transaction, just in case? I haven't downloaded the game or viewed my keys on the site, but I see the GOG code is included in the confirmation email. So, I know a full refund is not possible but that's not what I want. Just to exchange my trade-in credit for that same amount charged to my credit card. Not sure why it didn't go through. I'm quite confident I checked it.

Originally Posted by inm8num2 Just to follow up - I received a response this morning from GMG. They said they can't amend a completed purchase, and they can't do a refund since there was a key provided in the email. They did offer to add a credit to my account as a gesture of good will, which is very nice of them. Hmm, I would really prefer to have the funds charged back to my credit card, since I don't foresee too many purchases at GMG. But, it's quite better than nothing.

Okay, now I'm upset. Here was the first customer service response from GMG:

Originally Posted by Green Man Gaming I am sorry to hear that you have missed the opportunity to use your credit on the Basket page. Unfortunately I am not able to retroactively amend payments once they have been completed nor can I refund this purchase as we have given you the activation key. However I can add the difference as a good will gesture into your GMG account for use on any future purchase. Can I add the credit for you?

There he clearly stated he'd add THE difference, being $12, to my account. Then today I receive this:

Originally Posted by Green Man Gaming Sorry that I was not clear before, I ment to state that I will add extra credit into your account which I have done. Its not a full $12, but it was enough to make a difference.

He added $5 to the account, not $12. Now I'm strongly tempted to dispute the transaction because GMG has committed two errors.

1 - they didn't apply my credit to the order when I clearly checked that option
2 - they misled me regarding how they would solve the issue, and their solution is not satisfactory given that the initial problem is on their end

Not sure if I should email back or just call the CC company. It's not about the $7 so much as it is the principle.

Originally Posted by inm8num2 Okay, now I'm upset. Here was the first customer service response from GMG: There he clearly stated he'd add THE difference, being $12, to my account. Then today I receive this: He added $5 to the account, not $12. Now I'm strongly tempted to dispute the transaction because GMG has committed two errors. 1 - they didn't apply my credit to the order when I clearly checked that option 2 - they misled me regarding how they would solve the issue, and their solution is not satisfactory given that the initial problem is on their end Not sure if I should email back or just call the CC company. It's not about the $7 so much as it is the principle.

You can do what you want, just so long you don't actually use the witcher or play it.

You really can't prove you checked the use credit option or that it was a glitch on their part (though there is the likelihood that it was) and misleading is a strong word for what's likely something lost in translation. I don't think they really meant to mislead you, they just probably don't get what some terms mean.

You might want to email them and tell them you will file a chargeback if you don't get the full $12 credited to your account.

On the otherhand, you paid your money and got your game, you still have your credit in your account in the full amount and you have $5 extra credit in your account, so personally I'd be fine with it, but if the principle is that great to you just keep it honest and you have nothing to worry about.

I already picked up my one copy from GMG for $7.20 so I can't buy a second copy.

Does an awesome CAG want to pick up Tower Wars with the 20% code for $7.20 and I can pay them back?

Originally Posted by rybrad OP updated, here are the links: Greed: Black Border FREE for 24 hours only Rulers of Nations $9.99 Site will obviously be slow today so just be patient when trying to get the free game.

Turns out I already own Greed : Black Border on Steam. Must be from an indie bundle because I certainly don't think I'd intentionally have bought it.

Originally Posted by CheapLikeAFox ...misleading is a strong word for what's likely something lost in translation. I don't think they really meant to mislead you, they just probably don't get what some terms mean.

I disagree with this strongly. Telling me they'll credit "THE difference", then later saying they meant something else, IS misleading.

On the otherhand, you paid your money and got your game, you still have your credit in your account in the full amount and you have $5 extra credit in your account, so personally I'd be fine with it, but if the principle is that great to you just keep it honest and you have nothing to worry about.

Well now I've been subject to two errors on GMG's part. What kind of precedent for customer service does that set where they don't complete a transaction properly, then they don't correct it?

Originally Posted by Decker Turns out I already own Greed : Black Border on Steam. Must be from an indie bundle because I certainly don't think I'd intentionally have bought it.

Indie Gala 3. Also with Trapped Dead & Future Wars. BTA: Grotesque Tactics: Evil Heros, Twin Sector, Flatout, & Gear Grinder.

Did you actually lose the trade-in games?
Otherwise you actually won 5 extra $$$ from this situation.

Originally Posted by inm8num2 I disagree with this strongly. Telling me they'll credit "THE difference", then later saying they meant something else, IS misleading. Well now I've been subject to two errors on GMG's part. What kind of precedent for customer service does that set where they don't complete a transaction properly, then they don't correct it?

I'm not trying to make you feel guilty at all. You sound like an honest guy dissapointed with your experience. You thought you were authorizing the use of credit and a small charge on your CC and they didn't do that. Their customer service is not the best as I assume companies like Amazon would just refund you entirely or do something above and beyond that. So I apologize if anything I said inferred anything like that. I am not the chargeback police or in a place to judge anyone.

Honestly, my issue is not with your situation, but with people who seem to have the mentality that "everything is done my way or anyone else is wrong" and abuse policies like that. I don't think you are one of those people.

I just look at it from GMG's perspective too. They have a customer who is claiming they tried to use credit for a transaction and it didn't apply. They have no way of knowing whether that is true or not. They do make an effort to remedy the situation. From my perspective, this is a company who any credit I have ever had with them has been free. Meaning they gave me a free game and then allowed me to trade it in for monetary value. So I personally am more lenient in these type of situations.

Yea I understand your perspective and appreciate you trusting in my honesty about this.

I'll probably respond through the customer service page once more, and maybe they'll adjust the applied credit. I don't want to do a chargeback or cause any problems, but I just don't feel like they've treated me completely fairly.