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Originally Posted by hamokmonky Hmm, thats not the case in all of my experiences. Yes, you still get a discount, but its rated as a percentage of the $7. Anotherwords, if you have 2 items, one $10 and one $20, you will not get the full $7 off of the $10 item if the other is cancelled, you will get 1/3 of the $7 off (so you still get X% but not greater than). Ive had it happen numerous times and this has always been the case, but if youve experienced otherwise looks like you got lucky!

According to a post by a Hastings employee on Facebook this morning, you still get the whole $7 discount. Apparently last time they did this with $5 off, the whole $5 discount was lost if an item was cancelled and your order price dropped below the threshold.

Originally Posted by kodave According to a post by a Hastings employee on Facebook this morning, you still get the whole $7 discount. Apparently last time they did this with $5 off, the whole $5 discount was lost if an item was cancelled and your order price dropped below the threshold.

Thats cool. But I dont believe them lol. Although not too much chance to find out since most of what i want was sold at the 40% off sale and hasnt come back

Originally Posted by hamokmonky Thats cool. But I dont believe them lol. Although not too much chance to find out since most of what i want was sold at the 40% off sale and hasnt come back

Welp, the newer trade and the filler trade just got cancelled, so I guess I'll see if I get my two other books I wanted AND the $7 off as Hastings claimed.

GoHastings is honestly amazing. I bought Lost Planet: CE and Force Unleashed 2: CE with a couple of CDs, all used, during the 40% off July 4th sale. Lost Planet came in pristine condition with the DLC UNUSED! CDs were great too; Star Wars wasn't in the best of shape but Lost Planet definitely made up for it. Whenever I'm going to shop used, I'm only going to from there from now on.

Looks like some stuff just came back in stock, so I will indeed be putting this code to good use.

Originally Posted by supershammy Your decision to make the errors intentional has created a narrative that is far more interesting than the reality of the situation really is. What really, actually happened was a sales associate checked the shelf for what you ordered and thought to themselves, "this is it," when it actually was not. This was either by mistake or indifference. Nobody 'scammed' you, you are just a victim of a system that is too big for the machinations that support it. As has been tirelessly repeated throughout this thread, GH is a gamble, but 90% of the time it's a gamble that pays off. The preface for all GH orders should be an explanation of how they work: When you order, they don't go out to the GH warehouse and pull item #123456 from the numerically-ordered shelves. The order is sent to the any of dozens of B&M Hastings stores across the country that may have that item in stock, and then a sales associate goes out onto the floor to find it. Obviously, this is not ideal, and this is why problems arise sometimes. However, it's also why magic happens other times. Whereas you got a worse version of something you ordered, I've gotten unopened, brand new versions of things I've ordered, or hardcover instead of paperback. Not always, but sometimes. If this gamble is not something you are interested in engaging with - and for games, that's understandable - then perhaps you should stick to your other sources. As I've said before, I'm turning to my left right now and looking at over 60 books and 20 movies I've ordered from GH with which I am deeply satisfied. I've had a few mistakes or beaten-up orders, but customer service hasn't ever given me any problems so I don't see my relationship with them ending any time soon.

Well, I just received all but one item, from my previous order. You're right, it all seems to boil down to incompetent employees, and a poor business model. Two "used" items turned out to be "previously viewed," another of the items was in such poor condition that I don't even want to touch it, and so on. So, I'll be returning around four or five items, out of two orders. I ordered a book, which I'm waiting on, and knowing them, it'll probably be covered in green pet urine stains. I'm never shopping there again. What a horrid business!

I would appreciate if someone would tell me how the return service works, though. They don't actually take the time to reply to people. I've sent two reports/emails already, and all I get is an email with a printable label. My question is, is that label for the one specific item I emailed about, or do I have to include my receipt, that I received with each item?

Originally Posted by blucadet3 First used order from gohastings. Call of Duty 4 MW ps3: Case broken, no instructions, extreme moisture damage to the insert. Somehow the game is clean. Call of Duty MW 2 ps3: Complete and clean. Sacred 2 ps3: Complete and clean. Grand Theft Auto IV Complete ps3: Case cracked and filthy, insert ripped, game filthy, but probably salvageable since its a bluray. It looks like someone used it as a coaster and picked it up after eating a greasy burger. Things that would make me likely to order in the future: Returns/exchanges in store. Some sort of standards about what inventory you take. Items that have been wet are nasty and shouldn't be accepted by your stores. As it is, I'll only order in cases of an extremely good deal that makes the gamble worthwhile in the future. I would rather pay a few dollars more and know I'm getting something that doesn't need disinfected and fumigated before I touch it. I may return one or more of these for being gross and I regret having ordered at all.

I know how you feel. I ordered "30 Days of Night," and it looks like an animal urinated all over the case, and the disc is beat. It makes you wonder what kind of trash base they have providing this used content. Surely no one I'd ever want to meet. How people can be content with something so disgusting is beyond me. I think I'll just rip a disc image, and return the trash to goHastings. That is, if I can stomach touching the case. I washed my hands immediately after sorting through the stuff. Maybe I should just throw it away, so no one else gets this junk. What gets me is, they had seven copies on hand, and they sent me this one. Was this really the best available, or do their employees just care so little about customer satisfaction? Well, this is one high paying customer that they just lost for good.

I always call hastings instead of emailing, their response time is super quick, and they rarely make me return something as damaged as what you guys described, I always just get my money back. Some stores are great and I continuously get perfect products from them, others, not so much. As its been said over and over and over and over again its a gamble on the condition of the product, but you will always get a return/refund if you are not satisfied, so its more than worth the effort of clicking the little buy button...I have had just as bad luck on ebay and amazon and had to return just as much items from those sources, however I rarely get told to keep the product and dont bother to return from those sources... I never buy anything thats not described as like new on amazon/ebay, yet I get trash worse than most of the stuff I get from hastings, so .... its the nature of buying USED. If you dont like it, go buy new.

Originally Posted by PetersHere I know how you feel. I ordered "30 Days of Night," and it looks like an animal urinated all over the case, and the disc is beat. It makes you wonder what kind of trash base they have providing this used content. Surely no one I'd ever want to meet. How people can be content with something so disgusting is beyond me. I think I'll just rip a disc image, and return the trash to goHastings. That is, if I can stomach touching the case. I washed my hands immediately after sorting through the stuff. Maybe I should just throw it away, so no one else gets this junk. What gets me is, they had seven copies on hand, and they sent me this one. Was this really the best available, or do their employees just care so little about customer satisfaction? Well, this is one high paying customer that they just lost for good.

Umm, maybe because the place where your order was sent had that single copy, the other 6 copies could be in any other GH store.

Also, I think people's orders are getting wet or something, it's weird hearing similar complaints. One of my movies arrived in a proper bubble envelope, while another one came in just a silver plastic sleeve w/ no protection and the seal of it was not the best. Maybe that is part of the problem, some GH are skimming on proper wrapping and orders are getting wet.

this is essentially free shipping on 2 games, which isn't bad

Originally Posted by Carlanga Umm, maybe because the place where your order was sent had that single copy, the other 6 copies could be in any other GH store. Also, I think people's orders are getting wet or something, it's weird hearing similar complaints. One of my movies arrived in a proper bubble envelope, while another one came in just a silver plastic sleeve w/ no protection and the seal of it was not the best. Maybe that is part of the problem, some GH are skimming on proper wrapping and orders are getting wet.

My first three videos, from my second order, came in cheap envelopes, like you described. This most recent shipment though, came in a box, with about seven videos. It was the only one that had been wet, and seemingly by something other than water, as it's a disgusting color. They sent it out in this condition, this didn't happen during shipment. That's just carelessness, and/or poor business ethics. First off, they should not accept something in such poor condition, and secondly, they should never sell something in such poor condition. How can you trust a business that's willing to do that? People keep saying it's a gamble, but they're a business, not an individual selling things on eBay. You should expect some reliability, and a decent product for your money. There should be no gamble when ordering from an established business. Say what you will about Gamestop, but they consistently give decent quality used merchandise. I could bury a dollar in the ground, and hope a money tree grows, or buy a crap product from goHastings, and have to return it. Either way, I'm out a dollar. After a few items, it begins to add up. Especially at $3 shipping per video game, which is a format I also have to return.

In addition, I had to spend an extra $12 buying new Xbox game cases, because the ones they supplied were trash. I literally despise this company. Again, I'm just glad that I could deliver working copies of the games I ordered for a person's birthday. Other than that, this has been a disaster. I don't even know why they split "used" and "previously viewed" in the order section, as everything I purchased was "used," yet half of what was delivered was "previously viewed," and pretty beat, as well. Just cancel the damn order if you don't have it in stock, I don't want to have to spend $3 a pop (shipping) on shit I'm going to have to return, because it's been so scratched and overused! It's like throwing money down the damn toilet...

Originally Posted by PetersHere I could bury a dollar in the ground, and hope a money tree grows, or buy a crap product from goHastings, and have to return it. Either way, I'm out a dollar. After a few items, it begins to add up. Especially at $3 shipping per video game, which is a format I also have to return.

How are you out any money? Whenever I return items they ALWAYS give me a shipping label and refund my original shipping costs...

Originally Posted by PetersHere I would appreciate if someone would tell me how the return service works, though. They don't actually take the time to reply to people. I've sent two reports/emails already, and all I get is an email with a printable label. My question is, is that label for the one specific item I emailed about, or do I have to include my receipt, that I received with each item?

It's not rocket science. The blank return label they give you has the instructions on it. Put in the invoice/receipt that came with your items, or a copy of it. If you're returning more than one item in the same box or envelope, put the invoices for all of the items you are returning in there (if they arrived in separate packages and therefore have separate invoice papers). Write your address on the return label and affix it to the package. Seal the package. Drop it in the mail. It costs you nothing but a printed piece of paper and packaging tape since they pay for the postage when the item reaches them.

The only confusing part is Step 3 on the PDF where they say "Print this e-mail." Does that refer to the attachment you have to print to cut out the return label, or do they also want the email conversation with CS too?

I personally have never included the email conversation. I just copy my invoices, put them in with the items, and send it back. Sometimes on the invoice copies, I write what was wrong with the item. Never had a problem getting a return/refund.


In other news, 2 out of 4 items shipped from my order under this $7 off $30 promotion. The other two were cancelled. Now its just a matter of seeing whether I'm charged the full $15.63 for what shipped, or if they still give me the $7 discount and charge me $8.63.

EDIT: Just checked my order history. Instead of $7 off, I got $3.33 off for a total price of $12.30. It appears that they gave me roughly the 22% off that the $7 off my original order total equaled to. I might email CS about it since they said on Facebook you still get the full $7 off even if they cancel items.

This is why Hastings should stick to % off deals an not $X Off Of $Y promotions since they can't guarantee any of their stock.

Originally Posted by hamokmonky How are you out any money? Whenever I return items they ALWAYS give me a shipping label and refund my original shipping costs...

I read somewhere on their website that they don't return shipping costs, so I went by that. It would be nice though, if they returned that.

Originally Posted by kodave It's not rocket science. The blank return label they give you has the instructions on it. Put in the invoice/receipt that came with your items, or a copy of it. If you're returning more than one item in the same box or envelope, put the invoices for all of the items you are returning in there (if they arrived in separate packages and therefore have separate invoice papers). Write your address on the return label and affix it to the package. Seal the package. Drop it in the mail. It costs you nothing but a printed piece of paper and packaging tape since they pay for the postage when the item reaches them. The only confusing part is Step 3 on the PDF where they say "Print this e-mail." Does that refer to the attachment you have to print to cut out the return label, or do they also want the email conversation with CS too? I personally have never included the email conversation. I just copy my invoices, put them in with the items, and send it back. Sometimes on the invoice copies, I write what was wrong with the item. Never had a problem getting a return/refund. In other news, 2 out of 4 items shipped from my order under this $7 off $30 promotion. The other two were cancelled. Now its just a matter of seeing whether I'm charged the full $15.63 for what shipped, or if they still give me the $7 discount and charge me $8.63. EDIT: Just checked my order history. Instead of $7 off, I got $3.33 off for a total price of $12.30. It appears that they gave me roughly the 22% off that the $7 off my original order total equaled to. I might email CS about it since they said on Facebook you still get the full $7 off even if they cancel items. This is why Hastings should stick to % off deals an not $X Off Of $Y promotions since they can't guarantee any of their stock.

Thanks, I never actually bothered looking over the pdf file. I guess I should have.

Originally Posted by kodave EDIT: Just checked my order history. Instead of $7 off, I got $3.33 off for a total price of $12.30. It appears that they gave me roughly the 22% off that the $7 off my original order total equaled to. I might email CS about it since they said on Facebook you still get the full $7 off even if they cancel items. This is why Hastings should stick to % off deals an not $X Off Of $Y promotions since they can't guarantee any of their stock.

Exactly as I suspected. I'd say good luck in the argument but then I have always won my arguments with CS in a matter of seconds. They will likely give you the $7 since it was posted as such on facebook.

Originally Posted by PetersHere I read somewhere on their website that they don't return shipping costs, so I went by that. It would be nice though, if they returned that.

Ive never had them NOT return shipping costs. They also tell you on their website you are required to return the item to them, but in 99% of the defective items I have received I have only had to return 1 and thats cause it was the WRONG item and not a DEFECTIVE one. Got my shipping back on that too.

Originally Posted by hamokmonky Ive never had them NOT return shipping costs. They also tell you on their website you are required to return the item to them, but in 99% of the defective items I have received I have only had to return 1 and thats cause it was the WRONG item and not a DEFECTIVE one. Got my shipping back on that too.

I think the only time they don't return shipping costs is on books under the new $0.96 per order thing under circumstances like this: Say you order three books and have to return one. You still eat the full $0.96 shipping cost for that order because you still have those two books.

But on DVDs, games, etc. I've always been refunded the full individual item shipping cost.

Originally Posted by kodave EDIT: Just checked my order history. Instead of $7 off, I got $3.33 off for a total price of $12.30. It appears that they gave me roughly the 22% off that the $7 off my original order total equaled to. I might email CS about it since they said on Facebook you still get the full $7 off even if they cancel items. This is why Hastings should stick to % off deals an not $X Off Of $Y promotions since they can't guarantee any of their stock.

Where does it say that on Facebook. I might have to deal with this, so it would be beneficial to know where they publicly said it so I can dispute. I probably would have disputed it anyways since the main item I wanted looks like the one that's OOS, but it couldn't hurt to have some extra back up.

*Edit*
Nvm, I found out.

You wouldn't happen to be the feller that made that post would ya? ;D

Originally Posted by Squarehard Where does it say that on Facebook. I might have to deal with this, so it would be beneficial to know where they publicly said it so I can dispute. I probably would have disputed it anyways since the main item I wanted looks like the one that's OOS, but it couldn't hurt to have some extra back up. *Edit* Nvm, I found out. You wouldn't happen to be the feller that made that post would ya? ;D

Not I.

But for those wondering, here is a screen shot of the post:

i rarely get stuff cancelled in these "lesser" deals, its always the 30-40% off one day sales, so looks like all my stuff shipped and I wont have to deal with that, but thats a heck of a deal if you can get them to honor it, if the item that gets cancelled was your filler item anyway heh