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Just noticed they sent me a non-explicit version of a CD I ordered explicit. Not sure if I'm OK with that. The case also has cracks and the spindle is broken.

Originally Posted by slainviper Just noticed they sent me a non-explicit version of a CD I ordered explicit. Not sure if I'm OK with that. The case also has cracks and the spindle is broken.

It's not the product you ordered. You should contact them about it.

You're a grown ass man or woman. Don't let Hastings dictate what words you can and cannot hear! /s

Originally Posted by kodave It's not the product you ordered. You should contact them about it. You're a grown ass man or woman. Don't let Hastings dictate what words you can and cannot hear! /s

Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.

Originally Posted by slainviper Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.

Be explicit with them, (that band's)-style.

Originally Posted by slainviper Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.

They ALWAYS tell you to return it, and you'll get your money back once they receive it. No exchanges. You just have to buy it again and hope it's the right one. Shittiest return policy I've had to deal with. Good idea to have an RMA number though.

Originally Posted by slainviper Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.

Doesn't hurt to contact them in case they jut say "Screw it, have a refund, keep the CD."

I received the first half of my 30% off + free shipping DVDs over the last couple of days. They were sent in a mixture of the poly mailers and bubble envelopes, and most were loose in the case and in the condition I’d expect for reg. 1.99 DVDs (quite scratched). I don’t really care as long as they play (and they all appear to do so).

One two-disc set (where both discs have episodes) only came with one of the discs. Not sure how it gets traded in with only one of the discs when it says it’s a “double disc set” & “2 disc set” in big letters on both front and back cover and has the empty holder inside. I decided to just order another copy of it rather than deal with a return for the $1.40 ( and now I’ll have another trade-in for U&S, I guess) .

Today the last six anime DVDs I ordered arrived securely wrapped in a box (only the second box I’ve ever received items from Hastings in). These were also reg. 1.99 DVDs, and all were in surprisingly great condition with no movement during shipping.

That looks like a hentai, dude. I didn't even know GoHastings sold hentai.

Im in the middle of a customer service dispute with them.

I ordered several blu rays from them, one being Wrath of the titans 3d. They sent me the non 3d version. I just received a message from them saying they are unwilling to exchange for the version i ordered.

Best thing they have offered is a refund which takes 4 weeks, this is terrible service.

Hastings customer service has really dropped as of late.

Originally Posted by Reraise Im in the middle of a customer service dispute with them. I ordered several blu rays from them, one being Wrath of the titans 3d. They sent me the non 3d version. I just received a message from them saying they are unwilling to exchange for the version i ordered. Best thing they have offered is a refund which takes 4 weeks, this is terrible service. Hastings customer service has really dropped as of late.

That has ALWAYS been their policy. Returns for refunds, no exchanges. It sucks, but you should know what you are getting into before ordering.

Originally Posted by whitereflection That looks like a hentai, dude. I didn't even know GoHastings sold hentai.

Not hentai. Saiyuki.

Originally Posted by CheapLikeAFox That has ALWAYS been their policy. Returns for refunds, no exchanges. It sucks, but you should know what you are getting into before ordering.

I appreciate the response. This has happened to me before, and i got an exchange last time and got to keep the original item.

Im not asking for a refund, the mistake is on their part. Technically its not an exchange, its getting what i paid for. Also, a month to refund is way beyond reasonable expectations. If they go this route, ill just dispute it with my CC. Show them my original receipt, and the one they tried to "amend" saying i didn't order the 3D one, and get it that way.

gohastings has now gone from instant buy to buyer beware for me now. Their deals may be good, but as of late, their service and quality has really gone down.

Originally Posted by Reraise I appreciate the response. This has happened to me before, and i got an exchange last time and got to keep the original item. Im not asking for a refund, the mistake is on their part. Technically its not an exchange, its getting what i paid for. Also, a month to refund is way beyond reasonable expectations. If they go this route, ill just dispute it with my CC. Show them my original receipt, and the one they tried to "amend" saying i didn't order the 3D one, and get it that way. gohastings has now gone from instant buy to buyer beware for me now. Their deals may be good, but as of late, their service and quality has really gone down.

Yeah, the used to do exceptions, but people posted that the new policy going forward is no exceptions at all for any reason. Definitely not a good policy, but it's still worth the gamble for a lot of things.

Just got my Transformers: FoC and Madden NFL 13 in perfect condition.

Originally Posted by whitereflection That looks like a hentai, dude. I didn't even know GoHastings sold hentai.

They do sell hentai. You won't find very much of it though.

As for Saiyuki, one could say it serves a similar purpose to hentai for the ladies.

Originally Posted by Blade They ALWAYS tell you to return it, and you'll get your money back once they receive it. No exchanges. You just have to buy it again and hope it's the right one. Shittiest return policy I've had to deal with. Good idea to have an RMA number though.

Originally Posted by kodave Doesn't hurt to contact them in case they jut say "Screw it, have a refund, keep the CD."

Guess I'll shoot them an email then. Shouldn't take but a few minutes.

Originally Posted by Reraise I appreciate the response. This has happened to me before, and i got an exchange last time and got to keep the original item. Im not asking for a refund, the mistake is on their part. Technically its not an exchange, its getting what i paid for. Also, a month to refund is way beyond reasonable expectations. If they go this route, ill just dispute it with my CC. Show them my original receipt, and the one they tried to "amend" saying i didn't order the 3D one, and get it that way. gohastings has now gone from instant buy to buyer beware for me now. Their deals may be good, but as of late, their service and quality has really gone down.

If you got exchanges (as in - send me what I paid for) in the past, you got lucky. You were the exception, not the rule. I've been shopping there for quite a while, placed many many orders, have done many returns, and have asked for exchanges numerous times but have never been granted an exchange.

sooooooooooooooo

madden 13 360
tna impact 360
wwe 12 360
nba 2k11 360

all no good

guess moral of the story is dont buy sports titles from hastings

Originally Posted by kodave If you got exchanges (as in - send me what I paid for) in the past, you got lucky. You were the exception, not the rule. I've been shopping there for quite a while, placed many many orders, have done many returns, and have asked for exchanges numerous times but have never been granted an exchange.

Ditto, although once, in the many many refunds/returns ive needed, they allowed me to reorder the item and they discounted it to the price I previously paid. But thats it.

Got most of my order in today from the free shipping day (my book still hasn't shipped and most likely never will):

POTC was brand new - still in shrink wrap, but minus the slipcover. Great score there.

Source Code was in great shape, but had RENTAL COPY on the cover. Ordered Used condition, could've been traded in though - is there any difference between the rented vs normal copies?

Rage PS3 was a little rough (had obvious GS residue on the cover) but everything seems fine.

Ghostbusters PS3 on the other hand....while the disc looks fine, every other part of was terrible. Case is half busted/filthy, while the manual and insert look severely water-damaged. Who would accept this item as good enough to trade in, and then mail it out as acceptable to a paying customer? It's gotta be going back as soon as I can arrange the deal. Pretty bummed about having to do that - first time I ever had to do a return with Hastings. Hope it goes smoothly.