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Originally Posted by io I finally got my first email from them: that they received the DVD I sent back. It was 2-days return as well, so it looks like 2 days each way (for me). How is this possible? Do they deliver same day? I thought Netflix was always 1-day delivery, at least for most people (since they have so many distribution centers). I can't imagine Blockbuster has nearly as many so for most people it will be more than 1 day each way. For me Netflix is 1-day each way (that is, they mail me something Tuesday, I get it Weds). For my one item so far, Blockbuster has been 2-day. However, Blockbuster also seems to have a "handling" time where they don't send something right away. So add another day or two in there. Netflix always sends my next disc out the day they get my last one. But again, it's free, so I'm not complaining - just trying to understand how any part of it is quicker than Netflix .

My personal experiences with Netflix has been a week wait time for them shipping out to me.

Weee Ridge Racer 6 is on the way!

my mom just finished the free trial and now we have another 6 months free thanks OP.

Thanks op!

Originally Posted by Monoxide1986 Apparently that link is to their dead promotion of a free month, so watch your cards in case they fix the glitch. They fixed mine apparently. I just called and explained my situation, and since my account was already cancelled they just credited the 10.76 I spent back to my account. I'll see in a few days if it does actually show back up, but it was fairly painless. If I recall correctly, didn't you have trouble getting cash back because you kept games/movies beyond the 30 days after your subscription was canceled and they charged you for them? *EDIT* Might have been someone else in that other thread about the 2month free trial, so if it's not you I apologize in advance.

So since they I called and refunded me the 10.76 they charged me, they've sent my Paypal account 10.76 everyday netting in 4 10.76 payments to my Paypal account...

I'm conflicted.. lol. Should I call and report that they are sending me free money everyday?

Anyone else had this "issue" before?

So my Dante's Inferno disc came in broken. It looks like someone stepped on it, I can't believe Blockbuster doesn't check these things. I'm going to be pissed if I have to pay for this...

This has to be the slowest, worst-stocked DVD-by-mail service ever. It seems like 90% of the games have a "very long wait". Can't they pull from their (once) extensive line of B&M stores to make things faster? Why can't I walk into any store and exchange a GAME with something on the shelves? Why only movies?

Oh well! At least I'm getting to play through Shadows of the Damned for free. Judging by the speed of the service, it'll be the only game I get in six months.

My game disc just arrived broken in half! And half the time I get a blu ray movie that would skip , I always reported them, now my acct is flagged for unusual activity so they won't ship anything til they received the broken disc

Originally Posted by perfectsil My game disc just arrived broken in half! And half the time I get a blu ray movie that would skip , I always reported them, now my acct is flagged for unusual activity so they won't ship anything til they received the broken disc

Luckily I live near the warehouse where they ship them (Dallas) so I won't have to wait long. I'm just glad I didn't have to pay for it. 0

Originally Posted by PancakesAreLove So my Dante's Inferno disc came in broken. It looks like someone stepped on it, I can't believe Blockbuster doesn't check these things. I'm going to be pissed if I have to pay for this...

Not to say I told you so but... I told you so.

Anyways make sure to keep the defective disc so they don't send it to you again.

Originally Posted by matrix9280 Not to say I told you so but... I told you so. Anyways make sure to keep the defective disc so they don't send it to you again.

Uh what do you mean I told you so. It doesn't really bother me unless they charge as I still get six months for free. I was well aware of the crappy service and condition before "you told me so".

Originally Posted by PancakesAreLove Uh what do you mean I told you so. It doesn't really bother me unless they charge as I still get six months for free. I was well aware of the crappy service and condition before "you told me so".

Keep being unbothered by broken games for the next 6 months. And I'll keep saying I told you so.

So, I'm going to try to talk about this without bashing Blockbuster like everyone else is seeming to do....because I actually enjoyed the service.

When I was on the 2-month, 3-disc free trial I had ONE broken disc and that was it. This was literally out of 30+ games I received from them. A majority of the discs were in almost perfect condition too, so people complaining about getting discs in terrible shape is strange to me when I consider my experience. The one time I did have a broken disc, it was cracked in the center, and I simply reported it on their site. I received a new copy within a week (in new condition), and traded the broken copy out at a store for an in-store rental. Was pretty easy and I wasn't angry at all. My kids loved the change-up of games and I felt like for FREE I got a great value.

Now regarding the broken discs... let's use our brains here for a second (strange to think about that now-a-days, eh?) and instead of blaming Blockbuster for broken discs, how about we blame USPS for damaging the discs in the first place. After all, I honestly don't believe Blockbuster would send out broken discs just to piss off customers. I agree that Blockbuster's 3 complaints and you are flagged policy is messed up, but if you keep getting broken discs, I would start pointing the finger at USPS and complain to them vs getting all pissy at Blockbuster.

And this has been mentioned already, but it is FREE. Aside from the slow sending speed I experienced in the last 2 weeks of my trial (wasn't sure if it was throttling because I was turning the discs around fast, or if my trial was ending soon) I would consider continuing the service if I could fit it into my budget.

Just a perspective from someone who actually enjoyed the service, and is tired of people resorting to acting like 7 year olds and saying "I told you so"

Originally Posted by Pojo Why can't I walk into any store and exchange a GAME with something on the shelves?

I think you misunderstood, you *can* exchange a by-mail game in-store. From the BBV "Help" FAQs:

As a Blockbuster By Mail subscriber, you have the option to exchange your By Mail rentals for free in-store movie rentals including blu-ray and new releases or free non-new releases in-store game rentals (normally .99¢) at participating Blockbuster stores. Use our Store Locator feature to search for participating stores in your area. For participating stores, you'll see "Yes" in the column labeled as Total Access. Most Blockbuster By Mail plans include unlimited in-store exchanges per billing cycle. Note: Franchise terms may vary. See your local Blockbuster store for more details. Related Answer: In-store Exchange Issues

Originally Posted by Monoxide1986 Now regarding the broken discs... let's use our brains here for a second (strange to think about that now-a-days, eh?) and instead of blaming Blockbuster for broken discs, how about we blame USPS for damaging the discs in the first place. After all, I honestly don't believe Blockbuster would send out broken discs just to piss off customers. I agree that Blockbuster's 3 complaints and you are flagged policy is messed up, but if you keep getting broken discs, I would start pointing the finger at USPS and complain to them vs getting all pissy at Blockbuster.

Maybe it's the mailman's fault the first time a disc is broken. When I receive the same broken disc as the replacement disc (on top of all the other problems) I'm blaming Blockbuster and their shitty service. I think that's more likely than some angry mailman going postal and breaking discs.

Blockbuster is getting absolutely massacred here! My experience has been very good so far. I don't have much of a want list, but i added about 10 games to the queue on Monday. Eternal Sonata (number 4 in my queue and a "short wait" title) was shipped out on Wednesday and it arrived on Friday. Disc is in "like new" condition and i have a Blockbuster not 5 miles from where i live that i can go to to exchange Eternal Sonata once i've completed it. Blockbuster's service certainly pales in comparison with Gamefly's and Netflix's, but for the sum of $0, i wouldn't be to upset about a few hiccups here and there

I opened up my account and added a couple of games to my queue and today, I received my first selected game Portal 2. It's free, can't really complain. Those with a sense of entitlement should just close their accounts, not complain and just move on.

Rather than have all these issues with low stock games and broken discs, I'll spend my time renting blu rays instead. No issues with that so far.

Got first DVD a day before the date they listed.

Does anyone know if changing to three discs would end the trial? It says next billing date, but I am not sure if this would count.