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Originally Posted by Jimmienoman Don't forget their new policy is live. Which only allows 1 PM and is shortened to a 15 day window (60 for silver).

Um it allows for more than 1 PM, but good luck finding more than 1 PM within 15 days....and I stated that time frame already....

Originally Posted by red_devil32 just picked up Tomb Raider. The weird thing is seems like they didn't deduct my initial $5 deposit.

Same thing happened to me today...we got it fixed (because I noticed) but it was weird. Hopefully I still get the $20 certificate...

I checked my receipt when I got my Tomb Raider today and the $5 was taken off. I don't think this is a system issue, but user error.

Originally Posted by Saix_XIII Um it allows for more than 1 PM, but good luck finding more than 1 PM within 15 days....and I stated that time frame already....

Jimmi is correct in that the new price match policy is limited to one price match per item per guest.

The Guarantee is limited to one price match per identical item, per guest and does not apply to: Contract mobile phone devices and plans, the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated major online retailers websites, post purchase price match requests to competitor's prices, Best Buy for Business™, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitor's service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, BestBuy.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Originally Posted by Saix_XIII Um it allows for more than 1 PM, but good luck finding more than 1 PM within 15 days....and I stated that time frame already....

Policy here


"What’s changing?
Starting March 3, 2013, at the time of purchase only, we will price match the current pre-tax price for new, identical, immediately available products from local retail competitors and select designated major online retailers.

If Best Buy lowers a price on a product (online or in-store), we will price match within 15 days of the original purchase.

The Low Price Guarantee expands our price match policy to include all product categories except services and mobile phones with contracts.

There will be a limit of one price match per identical item, per guest.

*See complete policy for list of designated online retailers and exclusions."

Now that I read it a couple times it sounds more like you can only PM one of that item and not what I initially thought of only PMing it once. As it stands I assume it means you couldn't PM 2 copies of an item. But 1 copy could be PMed multiple times.

Although the wording is still wonky enough that I am unsure if that is correct either.

I stand corrected on the 1 limit, but at the same time within 15 days it'll be hard to get more than one if at all. In terms of the 60 days it may be easier to find more than 1, but I think doing it for anything less than $10-20 is a waste of time overall.

Originally Posted by htz Jimmi is correct in that the new price match policy is limited to one price match per item per guest.

argh shit that sucks! It's their fault for forgetting to deduct my initial $5 deposit thou :(
Square enix games drops in price fast too. It would suck if next week there is a $45 deal or something. Hitman drops 15 bucks in like a week from one of the deals

The $5 pre-order not being credited to purchase sounds like what I have for MGR and Crysis 3. Still have the receipt? Shows the $5 pre-order on the left side with the line items, but not deducted on the right after total with the payment type?

As for the limit 1 pricematch, we sure they're not talking about buying multiples at one time via PM?

"yea, I'd like to buy these 6 copies of Crysis 3, and PM them all to GS for $39.99"
"ugh, nope, 1 pm only, sorry"

I'm probably wrong, but thats more how it read to me

Originally Posted by godsmack13 The $5 pre-order not being credited to purchase sounds like what I have for MGR and Crysis 3. Still have the receipt? Shows the $5 pre-order on the left side with the line items, but not deducted on the right after total with the payment type? As for the limit 1 pricematch, we sure they're not talking about buying multiples at one time via PM? "yea, I'd like to buy these 6 copies of Crysis 3, and PM them all to GS for $39.99" "ugh, nope, 1 pm only, sorry" I'm probably wrong, but thats more how it read to me

Looks to me Best Buy has it covered on both ends with the way they phrased it. You can still ask a BB connector on the best buy forums if you want a concrete answer relating to the limit.

This is a really long thread, and I can't read through it all, but I've got a question... Best Buy screwed up my pre-orders and managed to charge me twice for Crysis 3, and didn't ring me up for Tomb Raider. I picked up Crysis, and only got one copy, but according to the receipt, I didn't pre-order Tomb Raider. If I order it now, is there any way I can get the $20 credit?

Originally Posted by Omatsei This is a really long thread, and I can't read through it all, but I've got a question... Best Buy screwed up my pre-orders and managed to charge me twice for Crysis 3, and didn't ring me up for Tomb Raider. I picked up Crysis, and only got one copy, but according to the receipt, I didn't pre-order Tomb Raider. If I order it now, is there any way I can get the $20 credit?

You are no longer eligible UNLESS you ask Emmit for his DeLoreon. Sorry dude.

Originally Posted by Omatsei This is a really long thread, and I can't read through it all, but I've got a question... Best Buy screwed up my pre-orders and managed to charge me twice for Crysis 3, and didn't ring me up for Tomb Raider. I picked up Crysis, and only got one copy, but according to the receipt, I didn't pre-order Tomb Raider. If I order it now, is there any way I can get the $20 credit?

This is a very bad situation as you have no proof you wanted to preorder TR.

You can try the mods at the BBY forums but I don't think that they can help with this situation. But hey never hurts to try.

Originally Posted by jiggyteddy You are no longer eligible UNLESS you ask Emmit for his DeLoreon. Sorry dude.

Damn. It would have been really nice if they would have told me that I had 2 copies of Crysis 3 pre-ordered when I picked one copy up. Then I would have realized they didn't ring me up for Tomb Raider, and I could have fixed this 2 weeks ago.

Originally Posted by Omatsei Damn. It would have been really nice if they would have told me that I had 2 copies of Crysis 3 pre-ordered when I picked one copy up. Then I would have realized they didn't ring me up for Tomb Raider, and I could have fixed this 2 weeks ago.

you could always ask the manager at bestbuy, you won't be able to get the 1000 points from the system but maybe they will be able to do something for you, doens't hurt to ask.

With the new policy is there any point in continuing the $20 cert deals?

Originally Posted by Evolved With the new policy is there any point in continuing the $20 cert deals?

If you want to do the old deal where you PM a game down to $39.99 or lower and keep the $20 cert, you would need to use your credit card's price guarantee policy. Check your credit cards terms and see if they have anything like a Price Guarantee or Price Match policy. The process is more difficult than a Best Buy PM, but at least you might have this option.

If you have such a policy, it follows as below with some variations
1) Call credit card and ask for PM
2) Fill out forms
3) Mail forms with receipt and physical ad of competitors lower price(YMMV on online prices)
4) Get a check in the mail for the price difference.

Anyone pm crysis for 40 $ at gamestop over the phone yet ?

Originally Posted by Kevlar338 Anyone pm crysis for 40 $ at gamestop over the phone yet ?

I just did it about 15 minutes ago. No issues with it, except I got disconnected after they redirected the call to the Video game department the first call.

Ok I'll repost my pertinent information to the affected cags on here again:

Regarding missing transactions -

I talked to a very knowledgable CS rep over a year ago about my concern with some of my transactions that were not showing up on my RZ site. She explained to me that the Reward Zone has 2 interfaces:

1. An internal master version
2. An external customer version

As stupid as it sounds, they are not always up to date with each other. The internal master server is well maintained. The external customer interface has issues displaying every transaction now and then. However, it is STILL LINKED to the master interface. This is why whenever you attempt to report your transactions on the external interface, the site will prompt you with a message stating the "transaction has already been applied to your account" even though the transaction may not be showing up on the RZ site. As long as you included your RZ account at the time of purchase/order, your information will ALWAYS be saved. As proof, I brought up a specific transaction on a receipt I had that wasn't showing on the external interface but she said she was able to see it on her end just fine. More importantly, the RZ points go off of the master database, not the external one.

So in summary stop worrying about your bonus points. The BBY forum mods even stated that they've been told that the "Victory Can Be Preordered" promo points may not be showing as pending this year like it was last year. The points will still clear after the 35 days. Most likely they will post after 30 days to reflect the returns period limitation and less likely another 5 days since their site's T&C state transactions may take up to 5 days to post.

So nobody should bother mentioning Crysis 3, Metal Gear Rising, or even Dead Space 3 for awhile now. The 35 days have not passed. Dead Space shouldn't clear until next week. So unless you and the employee forgot to scan your RZ account at the time of pickup/order, there really isn't enough reason to be concerned about your RZ points just yet.

My transaction for DS3 posted, but no 1000 bonus yet. Still have to wait and see.