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I'm still waiting on Dissidia 2. It's going to be nearly a month since I ordered. XD

received my FFIX yesterday

Can we Deal Graveyard this yet? Every time I see it I'm reminded I missed it before everything was sold out.

Originally Posted by Woocls Can we Deal Graveyard this yet? Every time I see it I'm reminded I missed it before everything was sold out.

Those of us who received the wrong item are still trading information on navigating the customer service to actually get what we ordered. Speaking of which, has anyone who received the wrong item gotten them to agree to an exchange? If so what contact method worked for you? It took me 4 days but I was finally referred to the escalation team but I'm not sure how that will work out.

Got FFXIII-2 today. Case was cracked at the top. Hoping the game works though.

Edit: Contacted customer service. Got a ticket and was told I will be contacted in 24-72 hrs about the solution.

Im still waiting for Rising 2 SE.....

Got tomb raider a few days ago

Today marks 1 month with no update since I ordered.

Final Fantasy 4 Complete (PSP)
Final Fantasy War of the Lions (PSP)
Risen 2 SE (PS3)

Originally Posted by asif105878 Got FFXIII-2 today. Case was cracked at the top. Hoping the game works though. Edit: Contacted customer service. Got a ticket and was told I will be contacted in 24-72 hrs about the solution. The return shipping will be free since it was their fault according to the customer service representative.

I was told this samething, got some automated message instead saying that i would receive a refund after i shipped them the game out of my pocket, (i got a PS3 version instead of 360 i ordered) and when i wrote back to correct them that was not what I wanted, I got a message just saying that i have received a full refund to the game, $10.61.

"A refund has been generated for your order as a result of your request, the fulfiller's request, incorrect address, or a refused shipment."

Meaning they just wanted to shut me up and give me a refund and just let me keep the game. I never used the word refund in any of my emails, always said i wanted an exchange and would gladly ship the Ps3 version if they could say for certain they would ship the 360 version out.
Not upset about a free game, but really wanted the 360 version since I don't have a PS3. Going to try a walmart exchange w/o receipt or just sell or trade it on ebay.

Originally Posted by Bandersnatch84 Today marks 1 month with no update since I ordered. Final Fantasy 4 Complete (PSP) Final Fantasy War of the Lions (PSP) Risen 2 SE (PS3)

same here. nothing received.

Originally Posted by nightmarishhero I was told this samething, got some automated message instead saying that i would receive a refund after i shipped them the game out of my pocket, (i got a PS3 version instead of 360 i ordered) and when i wrote back to correct them that was not what I wanted, I got a message just saying that i have received a full refund to the game, $10.61. "A refund has been generated for your order as a result of your request, the fulfiller's request, incorrect address, or a refused shipment." Meaning they just wanted to shut me up and give me a refund and just let me keep the game. I never used the word refund in any of my emails, always said i wanted an exchange and would gladly ship the Ps3 version if they could say for certain they would ship the 360 version out. Not upset about a free game, but really wanted the 360 version since I don't have a PS3. Going to try a walmart exchange w/o receipt or just sell or trade it on ebay.

Well when I get my order if I get the 360 version instead of the PS3 ver. I'd be willing to trade. But by all means if you can get it exchanged at WM w/o Receipt go ahead! That'd be awesome to see if you could haha

Originally Posted by MrBonk Well when I get my order if I get the 360 version instead of the PS3 ver. I'd be willing to trade. But by all means if you can get it exchanged at WM w/o Receipt go ahead! That'd be awesome to see if you could haha

You can... up to three times a year with a valid drivers license. The only question is if they have it in stock.

Originally Posted by TopsideKracker You can... up to three times a year with a valid drivers license. The only question is if they have it in stock.

also depends on the minimum rage employees. I went once to do the same thing over a year ago, granted the game was from somewhere else, i just lost the receipt. The employees at CS told me you can't do that with video games because "you could just take the game out and bring it in re-sealed." I had to show them their own return-policy from the website and even stumped them by asking them what was to stop me from buying a game, keeping the receipt, taking it out, and returning it re-sealed. They are just ignorant of store policy, if not very very lazy most of the time.

Im going to try it when i get a chance monday though

So, I ordered
Deus EX
Final Fantasy 13
on the 2nd of January, They did not charge me for FF9 until it shipped, my Debit Card that I used to order expries at the end of this month....

anyone know if they will cancel it or let me change payment method if it does not ship before the 31st?

Originally Posted by Bandersnatch84 Today marks 1 month with no update since I ordered. Final Fantasy 4 Complete (PSP) Final Fantasy War of the Lions (PSP) Risen 2 SE (PS3)

Originally Posted by jubeininja69 same here. nothing received.

Me too. Happy...uh...anniversary, dudes.

I hit the one month anniversary yesterday.

Feelin' proud.

Got my copy of Chrono Cross in the mail today. Something seemed off to me. Then I realized it said "Square-Enix" on the front instead of "Squaresoft." It didn't even occur to me these would be reprints and not just old OLD stock, haha.

It's been a week since getting the wrong game was sent to the escalation team. I sent an email asking for an update and got an answer that positively screamed "I didn't really even check." I am starting to get snarky. I told them the solution was simple. Put the correct game in a box or padded envelope along with a return mailing label and send it to me. It should take no more than 15 minutes, not more than 12 days. If I don't get a shipping notice with a tracking number by next Wednesday I think I am going to have to do a charge back. This is ridiculous.

One week after sending me a cracked case, the technical team is still working on my issue

Originally Posted by asif105878 One week after sending me a cracked case, the technical team is still working on my issue

To be honest the price was good enough I wouldn't care about something like the case if I could actually play the game.

This is for everyone who were wondering about return shipping and replacement. According to customer service and manager you have to pay for return shipping if the value of the order is less than $25. And they may or may not ship a replacement. Wish they had told me it sooner rather than keeping me waiting for a week. Thank you Digital River