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:x I call eb call my local em they tell me it will be green come with Halo and 2 controllers so I jump on it go to the store and they tell me the same thing. I call a week later to see about getting another and they tell me that I wont be getting in that they had changed there minds sometime after I preorder it. So I sent the email below and wanted to know if ne one else had the same problem with them :

To Whom It May Concern: I recently called my local electronics boutique store (Barboursville WV) to see about preordering an Xbox with Halo bundle. Over the phone I was told by one of the employees that I would be getting 2 of the s type controllers with the Xbox and a copy of Halo for $169.99. On my way through the mall I stopped at a Babbage’s just to see if it was the same price there they said that the price was $169.99 but there would be only one controller. After hearing this I made me decision that I would go to eb and preorder my Xbox because I would be getting another controller for the same price that Babbage’s was offering the bundle with one. I went through with the preorder and was told at the time that I would still be getting 2 controllers. Today I called to see about preordering another for my brother’s birthday and was told that I would only get one controller with each Xbox. After explaining to the employee that I was told that I would be getting 2 when I preordered mine he said that it wasn’t going to happened because that later they got a memo telling them that there would only be one with it. I have a real problem with this I preorder something because I was guaranteed to get it only to find out a week later that what I preordered had been changed and there was nothing done about it. I not only feel like to store should provide me with the controller but also that I had been lied to. I was “Guaranteed” one with 2 controllers I did not know or was not informed that this was subject to change at your own discretion. I thought that guaranty meant that I would get what I add preorder not what the store just felt like giving me. I have been doing business with this company online at the Barboursville WV and at the and Ashland KY locations for as far back as 4 years over this period I have avoided shopping for video games any where else and over this period of time I have spent as much as $3000. If there is not something done about this I will be taking my business else where most likely to the Babbage’s store that was up front and honest that is in the same mall I will also be telling all my friends and family to boycott the store and please only purchase gift cards for gifts from game stop or Babbage’s because I felt that I have been lied to as well as taken advantage of because I called this store first and made the 45min. trip there because I usually due my shopping with it and up until this point have been happy. I am sorry to inform you that unless I do receive a coupon or gift card or controller from either the retailer or the online site you will not only be losing my business but the business of my friends and family. I will also be posting this email in the forums at www.cheapassgamer.com to let everyone in the online community know about the problem as well as posting the reply to this and any action taken on your part in an attempt to inform people about the dishonesty of the situation and to let them know that they may be better off buy there Xbox and other video games some where else or to stick with eb because they did honor what they told me first depending on how the situation will be taken care of. Thank you for time

Jebus, cancel your pre-order, its not EB's fault that some of their employees are misinformed and sometimes just plain Idiots. Thats what happens when 'information' is passed..somewhere along the line it gets changed.

Oh for crying out LOUD! GET OVER IT! No XBOX system has ever come with 2 controllers, so why would this be any different? Did you bother to check their website? It says one controller. So the guy made a mistake. Not happy? Cancel your pre-order! Quit trying to scam something for nothing.

Xphyle

Don't listen to these people, they've learned to take punishment from companies instead of fighting mistreatment. Your letter seems great, my only suggestion would be to break it into paragraphs for easy reading and make it even more indignant to provoke a quicker reaction (in addition to punctuation and grammar errors). Since it seems you've already sent it, remember next time (or if eb ignores you this time) to proofread your irate letters so they appear intelligent AND incensed.

Did you get the "guarantee" in writing? If not you Out of Luck. A word of mouth guarantee from an employee is worth nothing...

I did get a sales slip that just says xbox w halo, THis was the rough draft of the email that i sent, And btw to the first to people that posted...

You should get ahold of he district manager. Mine helped me get a refund when both Alpha 3's for DC I bought would not work(not my system as the one I got from Metroid work perfectly)

1. I hear where you are coming from, but unfortunately the guy made a mistake. Like was said above, if you don't have a guarantee in writing, you are out of luck.

2. I doubt they will read that whole letter, and you will just get a cookie cutter response. Break it up into paragraphs, have it proof read and spell checked and then send it again (by the way, REAL letters usually work a lot better than emails).

3. As much as it sucks, they don't owe you anything, and you probably won't get anything out of it at all. The bundle comes with one controller, plain and simple. While the employee told you you would get 2, I highly doubt that he guaranteed you anything.

4. Especially due to, but not solely because of, the recent merger between ebgames.com and EBGames, they have lost my business. I pre-ordered a Halo bundle online at ebgames.com. The total, after the free 2 day shipping code, came out to $169.99. The next day, I checked my account status, and they had thrown in the tax ($13 and some change) AND tried to charge me $7.99 for shipping. Huh? I cancelled and tried to place the order again.

When I entered the free ship code it said I had exceeded the number of times I could use it. What the hell? Twice? And one was from a cancelled order where they tried to charge me for shipping ANYWAY. I cancelled again and went to Gamestop.com. No tax, free two day shipping, and it ships 3 days earlier than eb (if you got two day shipping with EB you have to wait 3 days...it ships on Friday, and 2 day would mean the delivery date landed on a Sunday )

Anyway, fuck EB. I don't owe them anything.

To all these doubters, if you have enough pull and know what you're doing, a single dumbass's mistake will get you results with the higher-ups.

Within about two weeks after xbox came out I called TRU to see if they had any non-bundled, and the woman said they had a bunch. I was super excited, asked for the woman's name so I could personally thank her, and jetted over to the store to find out that she confused the xbox (giant black box) with the gamecube (microscopic white/blue box). Of course, I was furious for being misled, and was offered nothing more than thinly disguised ridicule by the staff.

With some help from my mom (an investigative journalist), we contacted the brains behind the district and received a sincere apology, as well as an xbox that was on pre-order that had not yet been picked up. Again, to repeat this, abuse from companies should not be tolerated, and can be combatted effectively.

Um, abuse from a company is a lot different than an employee making an honest mistake.

It is clear that you are trying to look for any excuse to scam a company and "st1ck it t0 teh Man".

I wouldnt bother with EB at all, Gamestop has the same deal and free 2 day shipping, and they also have the 2 control bundle but i believe it is 199.99. As for the employee I am sure it was an honest mistake. There were originally to be multiple type bundles at 1st, and it is true that some companies decided not to do that. The price however was not 169.99 by any means for the 2 control bundles. In all seriosness, just go to Gamestop.com and get the free shipping. Best of luck.

Originally Posted by walkingdead8o :x I call eb call my local em they tell me it will be green come with Halo and 2 controllers so I jump on it go to the store and they tell me the same thing. I call a week later to see about getting another and they tell me that I wont be getting in that they had changed there minds sometime after I preorder it. So I sent the email below and wanted to know if ne one else had the same problem with them :

You are ing kidding me right? Taken advantage of? Are you like 12 years old or something?

An honest mistake was made. You want a free controller because the bundle changed after you pre ordered it? The bundle never changed. There was never a second controller with it. EB was NEVER going to offer this bundle.

What do you think you are going to accomplish with this letter? The company would never just give you another controller. How do they know you didn't just make it up?

I would love to see how this turns out. Please do us a favor and post the response you get. Even if it is not what you expect, I think we all would like to see it for ourselves.

Why must people affiliate themselves with CAG. You have two post here, both in this thread. Your mentioning of CAG in all that gibberish is sad. After them laughing at that terribly written letter I hope they do not laugh at CheapyD and this site.

The only time I asked for something that I was not meant to be given was when TRU had a deal for an Xbox, extra controller and 2 games for $249. However the ad showed three controllers (one included with the xbox, and 2 intec's) so I thought I was supposed to get two extras. After I showed the ad to them they had no problem giving me the 2nd extra contoller.

You know the sad thing is, he is going to get some response because the way EB handles all letters or complaints is by sending them down to the Region manager, then the District, and finally the store manager who is supposed to call the customer. I love how every letter to the company follows the same formula. Evil misleading/unhelpful employee. I spend $xx.xx amount at the store. I'm not coming back. Oh and the most important part. Give me something free for doing nothing other than being to lazy to look up the info for myself. This site is cheapassgamer, not cheap bastard gamer. Quit being stupid and trying to get things you don't deserve.

Yeah, um, posting a pseudo threat with the URL of this site is uncalled for.

While I think you were shafted, I think $30 is hard to get worked up about. It wasn't blatant false advertising, it was misinformation, which happens. I would cancel the order, take your business elsewhere. If this were a larger transaction, letters and emails would be a logical step.

To me, it just seems like a little long winded for $30.

On the positive side, I looked up my EB Games pre-order and found that the free 2-day shipping had been removed, adding another $8 to my order in addition to their $8 tax charge. I promptly cancelled my pre-order with EB and put in an order with Gamestop. Supposedly, the grand total will only be $169.99 with there, but we'll see if stays that way. I can cancel my order with them too if necessary. I don't need a green Halo console badly enough to justify dealing with such ordering headaches.

Originally Posted by MaxBiaggi3 On the positive side, I looked up my EB Games pre-order and found that the free 2-day shipping had been removed, adding another $8 to my order in addition to their $8 tax charge. I promptly cancelled my pre-order with EB and put in an order with Gamestop. Supposedly, the grand total will only be $169.99 with there, but we'll see if stays that way. I can cancel my order with them too if necessary. I don't need a green Halo console badly enough to justify dealing with such ordering headaches.

Wierd. They did the same thing with me in regards to the shipping. I ordered from Gamestop instead, and so far the price remains at $169.99.

You are shaq-fuing kidding me right? Taken advantage of? Are you like 12 years old or something? An honest mistake was made. You want a free controller because the bundle changed after you pre ordered it? The bundle never changed. There was never a second controller with it. EB was NEVER going to offer this bundle. What do you think you are going to accomplish with this letter? The company would never just give you another controller. How do they know you didn't just make it up? I would love to see how this turns out. Please do us a favor and post the response you get. Even if it is not what you expect, I think we all would like to see it for ourselves.

Pretty much my response, but not so aggressive. But if I'm ever chasing something down at EB, like calling there and stuff, I always try and get atleast three employees on the phone. Also, whenever I go there to buy whatever I'm getting, I always ask multiple employees about it. But all the ones here are true gamers, so they barely make any mistakes.

Originally Posted by walkingdead8o I did get a sales slip that just says xbox w halo, THis was the rough draft of the email that i sent, And btw to the first to people that posted... a clever and witty picture (oh wait, no it isn't)

Impressed by your maturity, I am.