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Originally Posted by Moses144 Did that Asian guy happen to be holding a Confederate Flag?

Meaning...what?

Yeah I don't get what this Confederate Flag thing is about either neocisco....

Originally Posted by Demolition Man Yeah I don't get what this Confederate Flag thing is about either neocisco....

My guess is Moses144 is trying to imply since the guy was looking for wrestling DVD's he must be a Confederate flag-wavin', KKK card-carryin' hillbilly. That's just my guess, though. We both know how accurate that is.

I really hate how wrestling fans like us get stereotyped as such.....

As a manager of one of our lovley game retailers, it appalls me to see the lack of respect paid to your guests. Not only do these folks pay your paychecks, but they ensure that your store stays open so that your have a job. If you don't like customer service, and can't pay the people shopping you stores a modicum of respect, get the hell out of the industry and stop giving the rest of us a bad rep. Your local Wal-Mart is always hiring.

Originally Posted by voodoo78664 As a manager of one of our lovley game retailers, it appalls me to see the lack of respect paid to your guests. Not only do these folks pay your paychecks, but they ensure that your store stays open so that your have a job. If you don't like customer service, and can't pay the people shopping you stores a modicum of respect, get the hell out of the industry and stop giving the rest of us a bad rep. Your local Wal-Mart is always hiring.

Having dabbled in most every aspect of customer service over the years I would say that it doesn't matter weather you like the industry or not. If some one acts like a ass in public guess what you are going to tell a friend, just because they are in a store they are not some god like figure that automatically deserve our respect and the benefit of the doubt. Guess what if some one acts like a ass I am going to portray him as such for all the world to see, it doesn't matter if I am on the clock or not. So you can drop the corporate line and lay off these posts are on peoples down time, names are removed to protect the stupid and its all in good, stupid customer, fun.

Originally Posted by voodoo78664 As a manager of one of our lovley game retailers, it appalls me to see the lack of respect paid to your guests. Not only do these folks pay your paychecks, but they ensure that your store stays open so that your have a job. If you don't like customer service, and can't pay the people shopping you stores a modicum of respect, get the hell out of the industry and stop giving the rest of us a bad rep. Your local Wal-Mart is always hiring.

Sometimes, speaking normally is too much for some customers.

Originally Posted by voodoo78664 As a manager of one of our lovley game retailers, it appalls me to see the lack of respect paid to your guests. Not only do these folks pay your paychecks, but they ensure that your store stays open so that your have a job. If you don't like customer service, and can't pay the people shopping you stores a modicum of respect, get the hell out of the industry and stop giving the rest of us a bad rep. Your local Wal-Mart is always hiring.

I think I speak for everyone in this thread, and basically everyone who has ever worked retail or service, when I say get off you high horse and leave this thread ASAP. It's not like we disrespect every customer who enters a store, if people act rationally and with some regard to the manner of normal person in society you won't see a bad word spoken about that person. Just because you work retail or service doesn't make you a doormat for assholes/idiots and with that being your apparent outlook I feel deeply sorry for the employees that work under you. They must take alot of unnecessary abuse at the hand of problematic customers if you just let them get stepped on, that's something that you as a leader are supposed to protect them from. Plus, you're totally harshing our buzz man...

Great, we just put an end to that "in-store pickup" debate and now someone has to come in and make things all serious again. How dare we not kiss a horrible customer's ass!

I'd just be repeating what the previous posters have said, so let's get back to the stories of the people who return stuff that isn't sold to Hallmark there because it was wrapped in Hallmark wrapping paper, the smelly hicks who try to talk clerks into a free game and after stinking up the store for 30 minutes, buy a $2 copy of Madden released a long time ago for PS2 and think they're getting a killer deal, and so on. Thank you.

Oh, Moses, to be so ambiguous! Live like common people! Do whatever common people do! Jenn Sterger, Aria Giovannia, Mercedes Terrell, Eva Longoria, & Casey Riley all lust for thee! Wee-wii-woo!

Originally Posted by marie Oh, Moses, to be so ambiguous! Live like common people! Do whatever common people do! Jenn Sterger, Aria Giovannia, Mercedes Terrell, Eva Longoria, & Casey Riley all lust for thee! Wee-wii-woo!

Let's see if I can think of anything to contribute... okay, here we go:

It annoys me when people who leave the auditorium during a movie to answer their phone stand RIGHT IN FRONT of the doorway, especially when the trailers are still running and people are still trying to get in. I also don't get the people who stare at the sign outside the auditorium that shows the number of the auditorium and the showtimes and still have to check their ticket five times, and then walk out of the auditorium one more time ten seconds later to check the sign again.

Originally Posted by voodoo78664 As a manager of one of our lovley game retailers, it appalls me to see the lack of respect paid to your guests. Not only do these folks pay your paychecks, but they ensure that your store stays open so that your have a job. If you don't like customer service, and can't pay the people shopping you stores a modicum of respect, get the hell out of the industry and stop giving the rest of us a bad rep. Your local Wal-Mart is always hiring.

I have no problem with respecting customers but I don't respect ANYONE who doesn't respect me back. If a customer is being an ass to me, I have no reason to respect him/her. Just because he/she supposedly pays me my paycheck doesn't mean that he/she is above me in any way.

Well, I don't work retail anymore so...

When I was in college I worked for EB as a part time job. This happened when the N 64 was the toy to get that holiday season.
15min before we were closing our store on night a "man" and his wife came in asking if we had any N 64's left?
We told him no, they were selling out as soon as we got new shipments in. The guy hearing this news asked us to take his name and number so we could let him know when more came in.
The reason for this was because his son was had cancer and he told us this could be his last x-mas.
The entire time he is telling us this story his wife looked horrified. Once the song and dance was done the man started walking out of the store. His wife (most def. his better half) told us "Our son is fine, he is not dying."
So neither my Boss or I liked being lied to.
Fast forward to the next night. Just before we closed the store my Boss had the guys number in his hand and asked me "You feeling Limber?".
I picked up the phone and called the guys house. He picked up the phone, and I said the following (in my best Mario Voice)
"ah Hello, its a me Mario!"
"You-a looking for an N 64 yes?"
"I must ask you, Is-a the Boy dead yet?"

Originally Posted by Gadgetron Fast forward to the next night. Just before we closed the store my Boss had the guys number in his hand and asked me "You feeling Limber?". I picked up the phone and called the guys house. He picked up the phone, and I said the following (in my best Mario Voice) "ah Hello, its a me Mario!" "You-a looking for an N 64 yes?" "I must ask you, Is-a the Boy dead yet?"

YES.

Also, Deer Park != Poland Spring. Why do so many people not get that?

I work at Blockbuster. Come closing time I lock all the doors and shimmy our last guest out. I start counting down the tills and suddenly I hear banging on the doors. I look over and some dipshit is banging on the glass pointing at his watch. I let him know we are closed and the following conversation ensues:

Me: I'm sorry, we're closed.
Guest: You can't be closed yet, it's not midnight.
Me: Actually, it's 12:04.
Guest: Bullshit. My clock says it's 11:58 and my watch is like a bullet.
Me: * wtf? A bullet? Your watch kills people? I don't get it* Umm, I don't care what your watch says, we're closed.
Guest: Open the door er. I'm gonna kick your ass. My wife is in the hospital, and I need to switch out these movies for her.
Me: I've been patient enough with you. You can drop those movies in the slot and come back tomorrow morning when we open. If you don't like it then tough shit.

As I turn around and walk away he punches the door pretty damn hard and his ring makes a really loud sound on the glass. Hope he hurt himself. But wait, the story only gets better. Dipshit pulls his car up to the door, turns on his high beams and then gets out of his car and starts talking to someone on his cell (police, wife, psychiatrist... who knows). I finish doing all my closing stuff and sure as shit, he's still out there. I'm not leaving while he's out there so I go to the office to call the cops and ask for an escort to our cars. Once I get out of the office, dipshit had finally left. Had to call the cops back and cancel the request.

Oh yeah, one other thing. He in fact did drop the movies in the slot. We looked up the account and it turns out he was the husband of one of our favorite customers. He didn't come back the next morning, but when she came back in a couple of weeks later, we had a very long talk with her about her husband. He never did come in to apologize or anything, but she still comes in all the time.

Originally Posted by voodoo78664 As a manager of one of our lovley game retailers, it appalls me to see the lack of respect paid to your guests. Not only do these folks pay your paychecks, but they ensure that your store stays open so that your have a job. If you don't like customer service, and can't pay the people shopping you stores a modicum of respect, get the hell out of the industry and stop giving the rest of us a bad rep. Your local Wal-Mart is always hiring.

So you don't have any customers that suck and you need to vent about after dealing with them.... yeesh......

Its not that I don't have respect for customers. I do. But that doesn't mean that myself (or you) have never been around or dealt with ones who are... shall I be PC about it.... "very awkward" to deal with. So if you don't like the fact that some of us vent off about it so deal with it.

Anyways moving on to one I had today over the phone.

*phone rings*
Me: Thank you for calling blah blah blah...
Her: Yes I see in your ad this week that you have "Happy Feet" out.
Me: Yes its out for the Playstation 2.
Her: That's not the movie?
Me: No it is not.
Her: When it is coming?
Me: Its out in theaters right now. We have no date on when it is coming.
Her: Well is there anything that can show my grandkids how to do the dance?
Me: Not that I am aware of.
Her: Well I got this book for my grandkids and it shows the penquins.... *goes on for what feels like an HOUR about some book and teaching them some dance from the movie. I sorta doze on and off since her voice is very... shall I say..... monotone, flat, and boring. Finally...* ..... so the main reason why I'm calling.
Me: (finally awaking thinking "You mean to tell me all this was a SECONDARY reason why she called.... oh brother) Yes ma'am.
Her: Do you believe in Christ?
Me: Uuuhhhhh..... *customer comes up with stackfull of DVDs* I got to go now. Bye. *hangs up phone*

I instantly thanked the customer for coming up and saving me.

That's alright, Demoman. That woman wasn't there and didn't see why you had to go.. but Jesus did.

Scrubs quote FTW!

Originally Posted by Demolition Man Her: Well I got this book for my grandkids and it shows the penquins.... *goes on for what feels like an HOUR about some book and teaching them some dance from the movie. I sorta doze on and off since her voice is very... shall I say..... monotone, flat, and boring. Finally...* ..... so the main reason why I'm calling. Me: (finally awaking thinking "You mean to tell me all this was a SECONDARY reason why she called.... oh brother) Yes ma'am. Her: Do you believe in Christ? Me: Uuuhhhhh..... *customer comes up with stackfull of DVDs* I got to go now. Bye. *hangs up phone*

I worked [briefly] as an outbound telemarketer, trying to raise money for some scam charity [didn't know it was a scam at the time]. I'm not real aggressive, if they say "no thanks" I say "Okay bye".
Anyway, I called this old guy once who started saying he didnt' have much money to donate...because he just got home....from prison....where he served five years....because 'they' thought they caught him doing something he shouldn't have been doing....with a little eight year old girl.....but he would never do that....he's not like that.....
Needless to say, he didn't donate any money, and my talk time sucked that time, because he said all that in dependent-old-man speak where you hate to interrupt them. Even more ironically, the alleged charity I was working for was to raise money for families of cops.

Originally Posted by dtcarson I worked [briefly] as an outbound telemarketer, trying to raise money for some scam charity [didn't know it was a scam at the time]. I'm not real aggressive, if they say "no thanks" I say "Okay bye". Anyway, I called this old guy once who started saying he didnt' have much money to donate...because he just got home....from prison....where he served five years....because 'they' thought they caught him doing something he shouldn't have been doing....with a little eight year old girl.....but he would never do that....he's not like that..... Needless to say, he didn't donate any money, and my talk time sucked that time, because he said all that in dependent-old-man speak where you hate to interrupt them. Even more ironically, the alleged charity I was working for was to raise money for families of cops.

Random post... This is from a local radio show so the laughing gets a bit annoying and I could've done without the gay joke at the end, but it gives a good example of how you can deal with other telemarketers:

http://www.videosift.com/story.php?id=17334

Originally Posted by Scorch That's alright, Demoman. That woman wasn't there and didn't see why you had to go.. but Jesus did. Scrubs quote FTW!

I swear Scorchy you must have a chip inside your head that monitors whenever I post here on CAG.