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Is anyone else getting sick and tired of going to buy a NEW game from EB and it's been opened? I was gonna get R: Racing Evolution for PS2 and they have two copies in stock, both opened and on the shelf, and of course both discs were scratched to hell. Then they look at me like I'm a freak when I say no, I don't want that scratched up disc.

I've even got a game from ebgames.com (WWE Crush Hour for PS2) that was reshrunkwrap, and the disc is scratched. I bought it as new, paid the new price, and I am receiving used product.

This just bugs me to no end. New should mean sealed, disc not scratched/fingerprinted/dirty/whatever. EB doesn't even try to take care of the discs they remove from cases, they just throw them in a baggie with the manual. At least some smaller independant stores I go to that have "shelf copies" put them in a slimline case so the disc is still in new shape.

k, done ranting, just getting frustrated at the number of games I've tried to buy at EB then walked out with nothing.

I got Sphinx and the Cursed Mummy from them yesterday in the mail. I ordered a new copy, I got a re-shrinkwrapped copy with the wrong manual. I wouldn't have minded, really, if it was the right manual, since the game and case were like new, but I just found it funny that their customer service rep told me that that kind of thing never happens and he was shocked by it. I mean, I've heard about it enough times from people online that it can't be rare at all.

It annoys me as well which is unless I am buying a $5 or $10 game, I refuse to buy a display copy. For a game that costs anymore, I can go to another store and get a factory sealed game.

Just happened to me as well. Bought a new game from EBgames.com and the price tag was under the shrink wrap. Opened it up and the disc looked like someone had tested sand paper on it. Still played, but was not what I paided for. Called them to return it. Got the same story as the other guy, oh... this never happens. BS! Even had to call them twice to get the prepaid envelope. Have to watch the credit card statement to make sure I get the money back...

Weren't they sued for this in the past???

http://www.ebgames.com/ebx/SummaryNotice/default.asp

Originally Posted by eldad9 http://www.ebgames.com/ebx/SummaryNotice/default.asp

it just like saying if there a problem dont go to the police they will not help come to us and we could settle this without authority. dude just go to the buisness bearu and file a complaint so they so there asses can get fined. i bought a game at gamestop that was opened but the guy gave me 10% off and it stated on the recipt that it was open but new for reason for discount.

Yea i agree i hate when they do that and should be against the law lol

The thing is, if I picked it up in store I'd have had no problem with just taking it back to get the manual switched. The thing that galls me is the lying service rep. I suppose maybe he really didn't know that they sell opened and/or used copies as brand new, but I doubt it.

That's why you don't buy from EBGames - ever.

Just take their ad if it's a special and get it price-matched at another store. Really, the only reason they're still in business is because saps like you complain to no end, but yet still buy from them the next day. Simply stop buying from them, and as they start losing profit, they'll hopefully correct themselves. I remember that I've only bought two games for them in my whole gaming carrer. The first one was good, but the second one wasn't and it was when I already knew of their misleading ways and it was only because no other store had it, and definitely not for such a low price. The case, even though originally shrink-wrapped, had holes throught the shrinkwrapping, which punctured the coverart underneath, and looked like they kept it in a lion's den. I took what I could get, as it was their last copy, just I never went to them again.

CC, and a little BB (GGC) is where ALL my money goes now... And ironically my CC even has a bigger game selection than EBGames, well next-gen games anyway, as CC doesn't carry older console games.

EDIT - BTW, the game was Deus Ex, practically the only game they give you a good deal on ($13.99)...

Thank you Ralph Nader. Me myself, I'd just as soon go through the trouble of EB (and I will eventually get a brand new game out of them or I'll cancel the order) than get molested by Best Buy's protection plan gestapo again.

Edit: (Nader spelling.)

I was all excited last week when one of my friends that works at EB Games called me to say that he just noticed they had a copy of Skies of Arcadia Legends in. I tell him to hold it for me, go rushing over there and say thing...its their only "new" copy of it, but its opened and the box is on display. Though I really wanted that game, I turned it down just because it really pissed me off.

I find myself respecting Gamestop a whole hell of a lot more than EB, and I dont even LIKE gamestop that much!

This is why I stopped taking all my business to EB. IMHO Gamestop has always treated me better and given me more (usually) for my trade ins. Never once have I received a repackaged game.

EB used to get burned by people taking advantage of their return policy. People would buy a game, beat it in a week and then return it for another game. EB ended up stuck with games that were no longer technically "new" but that they hadn't made a penny on. For awhile, they were repackaging those returns and reselling them as new so that they could at least make a little money. Their corporate policy is to no longer do that although individual stores might still do it. They also made their return policy a lot more strict. People don't seem to be aware that they are in business to make money - not as a charity for cheap asses and scam artists. Now people complain if they end up with a display copy. They take the games out of the display copies so that shoplifters don't take them. The game is still new but the case has been opened. If you don't want the display copy, you should ask for another copy. If that's their last one, take your business somewhere else if it bothers you that much.

Originally Posted by Machine EB used to get burned by people taking advantage of their return policy. People would buy a game, beat it in a week and then return it for another game. EB ended up stuck with games that were no longer technically "new" but that they hadn't made a penny on. For awhile, they were repackaging those returns and reselling them as new so that they could at least make a little money. Their corporate policy is to no longer do that although individual stores might still do it. They also made their return policy a lot more strict. People don't seem to be aware that they are in business to make money - not as a charity for cheap asses and scam artists.

I'm also tired of EB's "new" games. I realize that EB takes the games out of the display copies so that people don't steal them, but why does EB display the empty cases in the first place? EB could use security cases like BB and CC to display their games.

Originally Posted by Machine Now people complain if they end up with a display copy. They take the games out of the display copies so that shoplifters don't take them. The game is still new but the case has been opened. If you don't want the display copy, you should ask for another copy. If that's their last one, take your business somewhere else if it bothers you that much.

If EB tries to sell me a display copy, I usually do ask for another copy of the game. EB does not always tell you that you're getting a previously opened copy. The last time I went to EB I bought some e-reader cards, Prince of Persia and Splinter Cell, when I got home I noticed that EB had given me a resealed copy of POP. The cashier at EB did not tell me that he was giving me a resealed copy of POP, if he had, I would have asked for a factory sealed copy or gone somewhere else.

If I'm paying $49.99 for a game, I expect it to be factory sealed. If EB wants to sell resealed games then they should be required to tell you that the game has been resealed. EB should also give you a small discount on the display copy because it is an "open box" item.

You're right, some of their policies are wrong and should be changed. I just wanted to point things out from a different perspective because people are always complaining about how the store is screwing them and they don't even think about the times they've screwed the store. For every legitimate deal that gets posted on CAG, there are two or three scams posted that exploit store return policies, trade-in policies, coupon glitches and things like that - things that end up screwing stores over and eventually hurt all of us when the stores change their policies to protect themselves.

My gamestop has worse service here than eb, however both of them have tried selling resealed games to me as new, which I rejected in the face. It was in the face.

Originally Posted by Theenternal My gamestop has worse service here than eb, however both of them have tried selling resealed games to me as new, which I rejected in the face. It was in the face.

Same here I've had more problems with Gamestop doing this than my local EBs.

Like last tuesday when I went in to use my $26 store credit for Intellivision Lives on the Xbox(release was tuesday). They said they did'nt have any.
Call the next day to see if it's in the guy said yes, got down there and all they had was the damn display. Then when I say no thanks I get this stupid look from the guy.

I have gotten supurb customer service from EB compared to Gamestop.

I have learned when I call any video game store like EB, Gamestop, etc. to ask them if it is a factory sealed copy and if they have more than 1 factory sealed copy in stock. They will usally tell you over the phone if it is sealed or their last copy (display copy).

Originally Posted by eldad9 http://www.ebgames.com/ebx/SummaryNotice/default.asp

For the record, The only state in the country that has a law against selling opened or returned items as new is California. Every other state allows the resale of items that have been returned and is in like new condition. That is why retailers have return policies. If you are unhappy, return it.

And if you don't want an "opened" game don't buy it. The game is new. Not the case. EB sells games not dvd cases. You are paying for the game not the case.