buyer gave me wrong address...am i going to get effed?
Posted 14 September 2004 - 10:34 PM
does anyone have any experience with this type of situation? i'm pretty sure that since i have a tracking number that i'm pretty ok in the situation, but at the same time i know paypal isn't exactly shy about issuing refunds either. but the notion that i should be the one held responsible for receiving the wrong mailing address from the buyer is ridiculous.
Posted 14 September 2004 - 10:42 PM
Because if he didnt say anything until after all of that then it is his fault. 100% but I dunno how PayPal will look at this, but it does suck if they take the money back
Posted 14 September 2004 - 10:46 PM
Posted 14 September 2004 - 11:09 PM
Posted 15 September 2004 - 01:59 AM
Posted 15 September 2004 - 01:42 PM
Who needs that freaking stress?
Posted 15 September 2004 - 01:43 PM
Was the address in the e-mail confirmed? If so you shouldn't have a problem unless the buyer does a credit card chargeback not through Paypal
Even if they do a CC charge back PayPal won't pass it through to you if the transaction qualified for seller protection, right?
Posted 15 September 2004 - 05:49 PM
Posted 15 September 2004 - 06:11 PM
It looks like they claim to protect a seller from up to $5k in charge backs per year as long as the transaction meets all of the requirements.
But by chargeback do they mean only PayPal chargebacks and not a CC company chargeback? If that is the case that policy is very misleading IMO.
Posted 15 September 2004 - 07:11 PM
Posted 15 September 2004 - 07:28 PM
Posted 15 September 2004 - 07:36 PM
what a scam I just sent paypal yesterday and right before you click SEND it has an option to click the address you want or click no address provided etc, how could you miss that? How could you forgot you just had moved?
Also if he has bought anything else off ebay look at his feedback and see when it was left and if it was left like 2 days before contact the person who left the feedback if they were the seller and ask what address they sent it to
Posted 15 September 2004 - 07:46 PM
I am almost sure it only applies to Paypal chargebacks. I have heard stories where buyers did CC chargeback, even if the seller followed the instructions for seller protection (confirmed address, delivery confirmation), they still got the money taken out of the account. From what I understand, when a CC chargeback occurs, Paypal doesn't fight for the seller and just takes the money out.
That is good to know. Wouldn't surprise me. Both PayPal and eBay (same company now of course) seem to have some carefully worded policies to basically make you think one thing when it's really another.
Posted 15 September 2004 - 08:02 PM
Posted 15 September 2004 - 09:53 PM
here's a little update: apparently i kind of misunderstood what the buyer was trying to do through paypal. supposedly he doesn't want a refund, but he actually is filing a claim with the intentions of paypal refunding me the cost of shipping, because he expects (or at least is hoping for) the package to end up back to my house. his logic is that he updated his address, yet paypal sent the old address in the confirmation emails and the transaction details on the website. now, the problem here is that i believe he filed a normal claim with paypal, because i don't really know if it's possible to do what he is intending. either way, i told him i would just prefer it if he dropped the whole issue with paypal and that i would pay for the cost of shipping the item again myself, just so i don't have to worry about paypal acting nutty about it. i don't know, we'll see what happens i guess.