Over 3500 registered CAGs responded via a simple online poll.
Here are the results:
59% have experienced at least one Xbox 360 failure.
24% had more than one Xbox 360 fail or one 360 fail more than once.
While I do believe these results accurately reflect the CAG community experiences, I have no way of knowing if these results apply to the general public. It's probably safe to assume that members of an online video game community use their systems more than others. I'd imagine that increased use could lead to increased console failures.
In order to keep the survey simple, I only asked if CAGs experienced one console failure or more than one failure. If I included more options, we would have a more accurate representation of the actual percentage of console failure.
Since 24% responded that more than console failed, if we give Microsoft the benefit of the doubt and assume that this group had only two failures:
At least 67% of CAG-owned Xbox 360s have failed.
If we increase that number to 3 failures, the failure rate jumps to 72%. My guess is that the actual percentage of console failures is 70% or higher.
Although no survey is 100% accurate, I believe this one is pretty realistic for the following reasons:
- We only took responses from registered users and we did not receive an abnormal number of new registrations during the duration of this survey. Also, in an attempt to keep people honest, CAGs were told their individual responses would be made public.
- We had a large sample size. With over 3500 responses, even if there were hundreds of attempts to skew the results, the percentages would not change very much. It's also fairly safe to assume that skewing could occur in both directions, canceling each other out.
- Rather than having an open poll, randomly surveying CAG Xbox 360 owners (via email or private message), could have potentially been more accurate. Having an open poll such as this could be somewhat self selecting as it's possible that people who have had failures may be more likely to respond because they are upset. Then again, it is also believable that those who have not had failures are just as likely to respond to show their support for their console of choice.
- Having more poll options for the number of console failures would have given us a better idea of the overall console failure rate. If many respondents experienced a high number of failures, that would significantly increase the overall console failure rate.