eBay/PayPal and Counterfeit Sellers
Posted 28 August 2008 - 03:48 PM
I setup a dispute, then claim through PayPal with the two sellers I bought the figures from. One asked me to send photos. No reply. The other kept beating around the bush saying these goods are brand new and blah blah blah. Of course these sellers are from Hong Kong (shame on me).
I'm at the claim stage through PayPal. No replies yet since it's only been about 12 hours. I've threatened to use the Postal Inspection Service and Hong Kong authorities if it comes down to that, assuming PayPal gets no resolution.
I looked up how well eBay and PayPal handles claims of counterfeit goods. The things I found were not reassuring. Basically, they are supposed to be no help. If it comes down to it, it looks like I have to use the BBB to get eBay and PayPal to actually work.
Do any of you have suggestions for getting me a swift and positive resolution?
Posted 28 August 2008 - 04:14 PM
Posted 28 August 2008 - 04:16 PM
Posted 28 August 2008 - 06:15 PM
That's what I did for one my auction. PayPal apparently didn't wanted to help me (which was somewhat my fault for getting careless and passing the deadline date).
Did you pay with a credit card? If so, just dispute the charge and get your money back.
My Credit card investigated and gave me credit on my statement. Love my CitiBank card.
Posted 29 August 2008 - 02:46 PM
Posted 31 August 2008 - 04:13 PM
I have disputed one big Paypal payment ($800) and American Express credited me within a month. In their letter, Paypal never responded. I'm not sure what Paypal does to the seller in that instance. I would assume they would take some sort of action to get back their money.