Posted 23 September 2009 - 04:40 PM
Long Story bare with me.
My Sister and I went to Tru about a week and a half ago to pre-order they knew nothing about the promo/ad ($20gc and ODST figure).
anyways fastfoward to sept 22. was searching around to see if TRU had a Midnight release i decided to go to TRU early. got there at 8am knowing that TRU opened at 10am i sat down and waiting at a local DD.
ok finaly TRU opened go in was the 3rd one online, handed her my pre order card, and i said Miss you guys also have that pre order promo, No thats only gamestop, ME: but miss your store is a participant in the pre order promo for the sgt johnson code. then some older lady said no thats gamestop sorry.
ok w/e made my purchase went home, went on cag to report that the northern boulevard TRU had no pre order codes and they knew nothing of them. but caught up on the other post saying they have receieved pre order sgt johnson codes. Right so i called up and i asked the customer guest rep. she transfered me to the R zone, they put me on the phone with the same girl that told me its gamestop only offer, OK i told her but you are on the official site. she said kept denying it. and i told her but other people haave the codes from TRU, she told me its IMPOSSIBLE.
finally angry (i know its just a pre order code but i preordered odst im intitled to get my code) i decided to just let it go, but my sister who also pre-ordered it said well why dont you call the other TRU, so i was like oh snap for reals.
she called them and she explained the situation to the tru guy and he said ok just come in and get the codes. GASP they do have it.
so i called up the TRU that i purchased odst from and told them hey listen to the customer service rep and she knew who i was he told me to hold and transfered me to Electronics :\ dirrent from R Zone. ok i expalined to her about pre order codes and she told me its gamestop only its what i heard i told her no you guys are participants i called up other TRU and they have them, and i explained to her that you should have receieved a FEDex shipment with them, early in ther morning. The lady said ok i will give my manager a message and tell them of the situation, please call back in an hour.
2 hours later i called up and got transfered to the girl who told me earlier that the promo is gamestop only. I told her i had called before and she said, (sounding tired and pissed) yes we have the codes, we got them in the morning but couldnt give them to anyone because we only had 7? STOP HAMMER TIME! what? so you lied to me i said. she said sorry we only had 7 we couldnt possibly give them out. ok then can i get my pre order codes? she said ok, but before i go over i remind you that i purchased two copies both preorders she said sorry i only have 1 left and my manager calle dme up saying some guy called up and we should hold his code. I am guessing you are him. iriate i said what about my sister? so she got screwed. sorry she reply do you want your code or not? WTF. i said hold it for me take my name ill be there in 30.
anyways TRU lied to me 3 times about not having the codes. never everf will i buy TRU even if its a sweet deal for a $20 and a poorly contructed action figure, mine broke as well when removing from the package.
i went to the other TRU and the guy didnt even ask for my reciept just 2 pennies. gave him 10 cents and i got my codes but i wasted $10 going back and forth to 2 different TRU's.
my advise is call up a different TRU they should have extra pre order codes. good luck guys.