With the whole ECA thing, I do feel for them because it could have been an awesome setup they had with amazon and the likes, But they do need to either set up an online method for canceling memberships or donations or whatever the auto renewal is. Personally I have no idea what the ECA does this is the first time I have ever heard of them, so I'll probably look into it just because I'm curiouse about it now.
If it really is an issue where they can't do online cancellations which seems a little ........ yeah ....
if it was me I would just cancel all auto renewals flat out and after issuing a letter/email(s) of explaining the situation and assuring your client/members/donors(?) that all auto renewals have been canceled unilaterally, and invite people back.
Since it seems that they are catching more negative press from their arcane method of cancellation than the amazon deal going south.
Make good with amazon sit down hammer things out?
Maybe try offering a discount to returning members?
Edited by Zelos, 03 December 2009 - 02:47 PM.