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DeepDiscount.com - Buyer Beware!


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#1 sdragon

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Posted 02 December 2010 - 03:59 PM

http://www.resellerr.../DeepDiscountCD

I dealt with them several years ago with no problem. Other than occasionally being back ordered for several weeks on popular sale items and having no tracking, they usually had the lowest prices around. Now, they hardly ever have the lowest price and I recently ordered a DVD 2 months ago.

The item showed in stock (still does I believe), but 2 months later, I have nothing to show for it, and have not been refunded. I paid with Paypal (the money keeps getting placed and put back, so I am unable to file a proper charge back and really not sure what to do at this point (other than file with bbb).

They told me several different stories: My item could not be canceled because it was going to ship in 48 hours, to we have canceled your order (they have not), to we can't cancel because the item is pending shipment, to not replying to several e-mails. Their customer service has gone down the toilet.

The reseller ratings have also taken a nose dive of late. What happened to deepdiscount.com?

Edited by sdragon, 20 December 2010 - 09:18 PM.


#2 Zipomatic2

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Posted 02 December 2010 - 04:06 PM

Same here, I ordered a couple of things on Sept 3rd 2010 and I am STILL waiting for them (THREE MONTHS!!!)

They really have gone downhill from their glory days of long ago....

#3 Friend of Sonic

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Posted 02 December 2010 - 05:04 PM

I agree. They really have issues and I can't figure out how you go from being one of the kings of DVD sites to being a chump. I also sent back two items that never got refunded to me, and their cancel feature apparently doesn't work because the items I tried to cancel still show as open several days later.
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#4 Zipomatic2

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Posted 02 December 2010 - 10:41 PM

Spookily enough, I just received an e-mail from DD saying my items have just shipped. Weird that, I complain here and *BOOM* they get shipped.

#5 sdragon

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Posted 04 December 2010 - 10:29 AM

2 months later, and still no movies, no refund (I paid with Paypal and the payment has been "placed"). I'm fixing to call them on Monday.

#6 Squarehard

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Posted 04 December 2010 - 04:54 PM

My stuff just arrived from 2 months earlier as well.

Took awhile, but they got here finally.

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#7 sdragon

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Posted 06 December 2010 - 04:04 PM

Just got customer service on the phone after a 60 minute wait, and they say it's in the process of being shipped (or "on order") from the California warehouse. They can't give me an exact shipping date 2+ months later. Grrrrrrrrrrrrrrrrrrrrr...

#8 KaneRobot

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Posted 06 December 2010 - 04:28 PM

Nothing but problems here as well. Ordered two things during the aformentioned Sept. sale. Both backordered. Cancelled one item on their website several weeks back when I got a similar price on it elsewhere...and last week got a notice that it shipped. Received it Friday.

Then I got a notice saying they weren't able to charge my card (maybe because it expired in November, I don't know) and they cancelled my order. LOL. Won't be dealing with them again. Don't know what happened but whatever it was, it turned them into a fucking joke.
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#9 shrike4242

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Posted 06 December 2010 - 06:47 PM

I had an item that was backordered for three months finally ship out on Friday.

There was a BBB complaint filed with them a few weeks back which they never chose to respond to, over this issue.

#10 sdragon

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Posted 06 December 2010 - 06:57 PM

That's my next move, contacting the BBB. I just can't believe the horrible customer service from a company who used to be great. One person tells me the item shipped, another rep. says it will ship in 24-48 hours, another rep says the order has been canceled. So many different responses. They seem clueless.

#11 vivafriend5

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Posted 06 December 2010 - 11:54 PM

Deep Discount is just terrible, and should not be allowed to go on. I canceled an order. They canceled one item from the order, a buy one, get one, and sent the second one, full price. I sent it back, as they instructed. They refunded me half, a month later. They refused to refund me, saying I had to give them my credit card info, again. They are not to be trusted with personal information, and I am out $7.49, with nothing to show.

They are plain dirty.

#12 hiccupleftovers

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Posted 07 December 2010 - 12:20 AM

Ever since they went from being DDD (deepdiscountdvd.com) to being Deepdiscount.com, their customer service, handling, shipping, etc. have just been atrocious. I used to do huge orders with them, especially during the 20% off sale, but have now tried to do as little business with them as possible. This is all because during the last DD sale that I took part in, the website said they shipped two movies as part of a package, but when the box arrived, they weren't to be found nor in any of the subsequent packages I received. I was still charged for the items to boot, and they were meant as gifts for my Dad, who was also extremely pissed off. I contacted them and they basically called me a liar and that they couldn't do anything for me. Great, two items just mysteriously vanish and I get charged for the hell of it. Go Fuck off DD. I used to recommend you to everyone I knew; now, no longer

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#13 lmz00

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Posted 07 December 2010 - 12:33 AM

Do you guys not file chargebacks?


#14 shrike4242

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Posted 07 December 2010 - 12:39 AM

Do you guys not file chargebacks?

I do. Which would have been my next step if they never responded to my BBB complaint or shipped my item.

#15 vivafriend5

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Posted 07 December 2010 - 02:20 AM

Do you guys not file chargebacks?

I did twice, with PayPal, and they messed both claims up royally. First time, I filled out forms, and I filed it with a subcategory, insufficient quantity, and they sent an e-mail a minute later, auto-closing the case, citing it as a matter of quality, which they cannot handle. Second time, since I canceled the order, and they were not authorized to charge me, I set a claim up that way. Paypal responded a week later, case closed, instructing me to file the previous report type, which cannot be filed again.

PayPal and Deep Discount both screwed me, but Discount should have never let it come to this. I will get something done, even if it means filing a report with my card. I have been fighting uphill battles with just about everything lately, and the lost $7.49 has been on the back-burner. I have been pissed at e-retailers before, but Deep Discount, they crossed the line with this one, and I will never shop with them again, no matter the deal.

Ninety percent of their prices are discounted prices offered by their vendors, and most other retailers are just a little later on putting out the same specials. Their prices are not worth the hell the have put everyone through.

Edit: I thought of one last detail that was missing. When Deep Discount told me I could call with a credit card number for a refund, there was a major problem. I paid with PayPal, and given their performance, I can't imagine providing any more information to them.

Edited by vivafriend5, 07 December 2010 - 03:06 AM.


#16 sdragon

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Posted 07 December 2010 - 06:54 AM

I paid with Paypal, and the funds were "placed". They kept taking the money out and putting it back, up until recently, and now the funds have been taken out for good this time. It won't allow me to file yet, which is BS.

#17 hiccupleftovers

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Posted 07 December 2010 - 10:39 AM

Primarily due to my insomnia, and perhaps boredom, I went online to see what's been going on with DD as of late. If you go to DVDTalk's thread for this year's sale, what would have been pages upon pages of people ordering 100s of dollars worth of DVD/Blu-rays/etc. is now mostly a thread complain about how bad DD has become. Also, I found these articles doing a couple quick google searches that seem to explain the matter:

http://www.billboard...ef90681289d9101

http://www.newstrib....awa call center

http://mywebtimes.co...y.php?id=419163

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#18 sdragon

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Posted 08 December 2010 - 12:37 PM

Interesting stuff.

After being on hold for nearly 60 minutes yesterday, and still getting no answers about where my item or money is at this point ("it's being fulfilled by our other warehouse"), I filed with the BBB. Enough is enough.

Primarily due to my insomnia, and perhaps boredom, I went online to see what's been going on with DD as of late. If you go to DVDTalk's thread for this year's sale, what would have been pages upon pages of people ordering 100s of dollars worth of DVD/Blu-rays/etc. is now mostly a thread complain about how bad DD has become. Also, I found these articles doing a couple quick google searches that seem to explain the matter:

http://www.billboard...ef90681289d9101

http://www.newstrib....awa call center

http://mywebtimes.co...y.php?id=419163



#19 LordVila

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Posted 08 December 2010 - 03:49 PM

Why do people think that filing with the BBB will solve the problem? They have no legal power and the company isn't even obligated to respond to the BBB. All contacting the BBB does is makes a record of it so it can inform other people of the companies poor business habits.

Back on topic though. I have dealt with DD's horrible service with my Breaking Bad order. They finally shipped season 1 and I'm still waiting on season 2. I think all DD deals should be blocked from being posted on CAG.

#20 shrike4242

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Posted 08 December 2010 - 06:25 PM

Why do people think that filing with the BBB will solve the problem? They have no legal power and the company isn't even obligated to respond to the BBB. All contacting the BBB does is makes a record of it so it can inform other people of the companies poor business habits.

Back on topic though. I have dealt with DD's horrible service with my Breaking Bad order. They finally shipped season 1 and I'm still waiting on season 2. I think all DD deals should be blocked from being posted on CAG.

Chargebacks fix the issue, BBB complaint is for recordkeeping purposes, since I know they don't have any enforcement powers.

#21 hiccupleftovers

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Posted 09 December 2010 - 03:15 AM

Chargebacks fix the issue, BBB complaint is for recordkeeping purposes, since I know they don't have any enforcement powers.


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#22 Layd Dly

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Posted 09 December 2010 - 10:36 PM

I just recently god 2 Blu-Rays that i literally ordered 3 Months Ago, and Still waiting on 2 of them.


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#23 Chacrana

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Posted 09 December 2010 - 11:13 PM

Lol, there's been a lot of complaints recently... it's kinda funny.

I used to work for their short lived retail store, and having gotten to know the moron in charge of the whole operation, I'm not surprised he's managed to run it into the ground as far as customer satisfaction goes.

#24 Predator Ranger

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Posted 09 December 2010 - 11:31 PM

I also sent back two items that never got refunded to me, and their cancel feature apparently doesn't work because the items I tried to cancel still show as open several days later.


Yeah, I have 3 open orders with them, but only one of them should exist: one order is what I want, one was supposed to be canceled, and the third is a duplicate of the first. Not only that, but I received (and was charged for) two of the same item, and the site won't allow a return, saying it's still open...since 11/4 :roll:

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#25 Friend of Sonic

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Posted 09 December 2010 - 11:52 PM

It is so bizarre and unexpected for DD to turn like this. Could you imagine if Amazon turned into a giant hunk of shit like this?
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#26 Friend of Sonic

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Posted 16 December 2010 - 03:40 AM

Oh my fucking God. I am sick of this derp company. I submitted cancellation requests for everything, tried calling several times (got sick of waiting after 45 minutes each time) and sent an email a week ago requesting a cancellation. Then I got an email telling me my order from three months ago is finally shipping. That I tried to cancel three different ways. Good fucking God. Luckily I didn't buy these two particular movies elsewhere, but I did buy some other ones that are still pending shipment (despite my pleas and begs to cancel the orders) What can I do now? Submit BBB report, I guess. Fucking company. I'm in absolute awe what a shitty company they are now. What a disgusting, horrific 180.
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#27 Alex2290

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Posted 16 December 2010 - 04:13 AM

Call your bank and dispute the charges. As long as you aren't banking with assholes, they will comply to your requests.

#28 Predator Ranger

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Posted 16 December 2010 - 04:50 AM

Yeah -- just today I got charged a 3rd time for the 3rd order for the same item. I shipped one back with a note on the packing slip, and today sent them an e-mail, but I'm not expecting much. I'll give them a week to respond, then I'm just filing a dispute with my CC and never dealing with these jackholes again. How the mighty have fallen...
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#29 sdragon

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Posted 20 December 2010 - 09:17 PM

I wouldn't even bother sending anything back, if it ever came, just for the fact that I doubt I'd see a refund for it.

#30 jmillion

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Posted 22 December 2010 - 05:43 AM

they used to be so good too
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