Posted 10 February 2012 - 11:01 PM
This is getting rediculous, it took me almost 30 minutes on the phone to get my $15 credit from Amazon, but to me it wasn't about the money, it was the principle of the issue. I called them last week about NewEgg's $45 price, they said they don't price match, but they would give me free release date delivery. I'm already a Prime member, so I should be getting that anyway (remember when release date delivery was almost always a perk for Prime member pre-orders?), but i agreed.
The game didn't arrive until Wednesday, so I didn't get the shipping upgrade, but it didn't bother me that much.
When I saw the price was $45 today, I called and bitched up a storm. The rep I got barely spoke English, told me they don't price match (obviously not understanding why I was calling in the first place) and I demanded to speak to a Manager. After being on hold for 10 minutes, the rep finally came back and told me that they would issue a "one-time" credit for the difference.
Amazon's service and appreciation of their customers has quickly been declining, over the last year or so, and I am actually considering cancelling my Prime account if this keeps up.
EDIT: LOL, the above post was made while I was typing, but yeah, I got the same frustrating BS.