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Gamestop NOT Honoring Some Xenoblade Pre-Orders With The Artbook


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#1 TerraBemani

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Posted 03 April 2012 - 12:38 AM

Crostpost from all over the net:

I preordered this December 28,2011. Gamestop will NOT give anyone the artbook that has preordered after 3/26. PLUS anyone who preordered it BEFORE they started offering it on there website will NOT get it as well. Yes I know there's a wii thread but I think this needs it's own to get the info out there before this game releases friday.

Seriously gamestop. You bring this over to america and pull this crap? NO stores in my area out of the 3 will be getting this. There all marked "no premium" I had a LONG LONG talk with one of there workers today and he even called other stores/managers. This is a huge mistake gamestop as a company is making. The workers there did NOTHING wrong. But "corporate" has made a huge massive mistake. I will not be the only one like this and it will be much worse with other customers I'm sure.

For the record too I didn't cuss anyone out/use any cuss words/yell/or anything else. That just makes it a lot worse. And much harder to solve this problem.

PLEASE spread the word about this all over the net. Every forum you post on about video games, facebook, twitter, tumblr, google+, etc etc. If enough people go about this in the right way and not just cuss them out in a rage something could get done here.

And yes I wrote this. Just crossposting from all the places I post at.

#2 Gosha

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Posted 03 April 2012 - 12:39 AM

I ordered it online about a month ago and see the premium still in my order. Will I get it still?

#3 oldboy26

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Posted 03 April 2012 - 12:43 AM

I ordered it online about a month ago and see the premium still in my order. Will I get it still?


yes you are fine, he isn't because he pre-ordered before the premium was available. Which i don't see why he didn't just ask if they auto updated it to include an artbook or not months ago and would have skipped all this confusion.

GS isn't at fault, you are for not checking to see if you would get it months ago. Amazon is the only retailer i know of that auto updates orders to include newer bonuses.
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#4 junkie88

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Posted 03 April 2012 - 12:44 AM

I pre ordered this the first week that it was announced, when I was in the store today the clerk said there wasn't different sku's and I would definitely get it.

#5 Kaiser499

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Posted 03 April 2012 - 12:45 AM

Wow that is horseshit, I better get my artbook when I go pick it up on April 6th.

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#6 ShadowAssassin

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Posted 03 April 2012 - 12:45 AM

What about in-store?

#7 Gden

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Posted 03 April 2012 - 12:46 AM

I'm very glad I moved my pre-order to a different store about 2 months ago.
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#8 TerraBemani

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Posted 03 April 2012 - 12:52 AM

I did check while it was offered and was told I would get it. There trying to say that
ONLY people who pre-ordered during that exact time frame of when it was offered on
there website.

#9 Josh5890

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Posted 03 April 2012 - 12:55 AM

I guess we will see what happens on Friday...

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#10 kk012

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Posted 03 April 2012 - 12:56 AM

Can someone please post the SKU of the Xenoblades pre-order with art book? I pre-ordered this on 2/24, but I can't tell based on the receipt if I will get the art book.

#11 SailorDaravon

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Posted 03 April 2012 - 12:56 AM

So can you elaborate on your source from "all over the net" on this one? I'm not finding anything at all on this on any of the "big" message boards like Gamefaqs or GAF, and Google finds nothing besides a near exact copy of your OP from a SRK user which I'm going to assume is you. In fact a couple people on Gamefaqs have already confirmed with their local Gamestop that they're still getting it even if they pre-ordered prior to the book being offered, and I just called and confirmed that myself.

You need to provide an actual source on this.

#12 mattcube64

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Posted 03 April 2012 - 12:58 AM

Yeah, I'll definitely rage if I don't get the artbook, as I specifically asked to make sure that I would.

You should have went back and waved it in that chick's face.....and, waved the cash in her face, too!


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#13 keine

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Posted 03 April 2012 - 01:00 AM

wow, this is disappointing if true. How hard can it be to produce these bonus art books? I've seen the pics and it's not like they're producing anything fancy or elaborate.

But maybe this is a good sign that pre-orders are exceeding expectations.

In any case, if I get gypped out of an art book, I will just get a refund. I already have an European copy, so I couldn't care less.

#14 ShadowAssassin

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Posted 03 April 2012 - 01:00 AM

What stupid logic. Only those who pre-ordered during the time frame? How about giving it to the first ones who pre-ordered in first come first serve fashion? That would seem to make a lot more sense instead of punishing people for being diligent in their effort to reserve their copy early.

Idiots.

#15 thegame85

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Posted 03 April 2012 - 01:02 AM

The guy at my store told me I get the book even though it says no premium. I preordered in late February. I'll still be at GameStop early to get my copy

#16 Dunvane

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Posted 03 April 2012 - 01:04 AM

Man, all couple hundred people, tops, will really stick it to Gamestop for this one...

Lol seriously, how many people do you honestly think will "rage?" Like Gamestop gives a Fuck, they have all the Call of Duty bros and Haloz and kiddie games.

I'm pretty sure I pre-ordered in the correct timeframe to get the book. I probably won't even open the fucking thing. Shame, really. Lol.

#17 NolbertoS

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Posted 03 April 2012 - 01:07 AM

Hmm..I checked by Gamestop online order and its states "Xenoblade" Premium edition as the sale, I'm hoping that Xenoblade description and SKU include the artbook.

Edit: I did screenshot the order and printed, so if Gamestop doesn't honour the game and artbook, I want my full refund and going to a GS store to get it.
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#18 knightsdwn

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Posted 03 April 2012 - 01:11 AM

Crap. Just checked my receipt and it says "No Premium". I guess I'm going to have to go early on Friday to insure myself that I get one or I'm cancelling 5 pre-orders on their asses.

#19 11440

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Posted 03 April 2012 - 01:13 AM

I guess I won't be getting the art book, then. But I'm having trouble mustering much outrage, even though I usually leap at the chance to get worked up about GameStop. I mean, it's more of a pamphlet than a book.

#20 Slashlen

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Posted 03 April 2012 - 01:16 AM

*Another* reminder that Gamestop sucks, but I'm just glad that we're getting the game.

#21 JoePianist

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Posted 03 April 2012 - 01:16 AM

I pre-ordered mine in-store about three weeks ago so I SHOULD be safe. I'll admit that I might get a little pissed if I don't get an art-book along with my order

#22 ShadowAssassin

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Posted 03 April 2012 - 01:19 AM

I don't think the "window" applies to in-store. In the store I don't think there is a special SKU for orders. They just see you pre-ordered it and those who pre-order get the artbook.

The only question is will local stores even get them in their shipments?

#23 SW4J

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Posted 03 April 2012 - 01:20 AM

Pretty sure the person is wrong...I, as well as many others, have contacted gamestop and have written confirmation that we will indeed be getting the art book if we ordered before it was announced. People who ordered AFTER a certain date I can understand being left out.

#24 Gainer

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Posted 03 April 2012 - 01:24 AM

Seeing as I ordered first day announced and it lists 2 items on my order: XENOBLADE CHRONICLES - Wii and Premium for Xenoblade Chronicl, I call BS on this report.

#25 Saroyan

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Posted 03 April 2012 - 01:27 AM

I just checked my online order that I placed on 12/2 and it shows "Premium for Xenoblade chronicles" on my order details.

#26 SSJMies

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Posted 03 April 2012 - 01:29 AM

Seeing as I ordered first day announced and it lists 2 items on my order: XENOBLADE CHRONICLES - Wii and Premium for Xenoblade Chronicl, I call BS on this report.


Strange. I ordered online on 1/19 for in-store pickup, and mine doesn't say that. :/

#27 thelonepig

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Posted 03 April 2012 - 01:30 AM

I preordered the day it was available on Gamestop. Checking my online order, it shows the artbook is included in the order.

This sounds like a bunch of hullabaloo about something that has yet to be confirmed (and that just isn't going to happen until Friday).

#28 keine

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Posted 03 April 2012 - 01:33 AM

Yup, most definitely.

The Valkyria Chronicles art book for pre-ordering the game cost a pretty penny. I'm not saying the Xenoblades art book will have the same value but there is precedence.



I just checked eBay about VC's art book and you're right.

$40+ for a bonus art book is a pretty penny indeed.

It will be interesting to see what this Xenoblade art book can end up fetching.

#29 Saix_XIII

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Posted 03 April 2012 - 01:38 AM

Ah good times about the VC art book. I was working at GS at the time and I was the only person at the GS to pre-order VC and the store got sent two of the art book so my manager let me have both. Sold on on ebay like a year later and have the other with my design archives.

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#30 FireWarrior

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Posted 03 April 2012 - 01:38 AM

Hmm preordered on 3/16 in store but on my receipt I don't see anything about Xenoblade Premium.