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eBay rant for sellers | It's not new if it is opened


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#1 GBAstar

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Posted 23 January 2013 - 01:40 AM

WTF would you be listing an opened game in the "new" category?

I don't often buy online (via eBay) but I've been looking for a few things. I set my search guidelines as "NEW" with the price range I'm okay with paying.

I find that a large percentage of the games in the "NEW" category are anything but. What is worse are the sellers that use a stock photo, put the game in the new category and have a brief description of "Only played once, basically new".

I just purchased an item and in the section where you can add a note on your PayPal payment I put "Excited to have purchased this item, please make sure it arrives as described (i.e. New/Sealed)"

Then I get a response: "The game I just mailed is new but it is not sealed. Their was a problem with the sensormatic at Walmart and it kept going off so they made me open the game before I left. I promise the game is as good as new"

Really? I told the seller not to mail the item and cancel the purchase. They told me it was too late they already mailed it and if I wanted to return it I'd have to pay return shipping.



^ I find this funny because they would have had to check the payment invoice and saw my note to respond to me in the first place so how the hell do you disregard that and mail it to me.

I sell on eBay so I'm very sympathetic to other sellers but this "Grinds me gears (reference to other thread)".

We see a lot of "eBay buyers suck" threads on CAG but with some of the things lately I'm starting to wonder if a lot of the problems are just caused by sellers being idiots.

#2 Rozz

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Posted 23 January 2013 - 01:42 AM

I sometimes see idiotic sellers list cart and disc only games as new.

#3 parKer

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Posted 23 January 2013 - 02:00 AM

Yeah, I'm not a fan of the "brand new, only used once, FOR SELL." I guess if GameStop sells opened, new games, then some eBay sellers assume it's OK with everyone.

I think that for some categories eBay now has a "New (Other)" option. Not sure if it's available for Video Games, but it's there for Electronics. Helps filter out those opened-but-new items.


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#4 ShockandAww

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Posted 23 January 2013 - 02:05 AM

Yeah I sell on ebay and if I did something shady like that I'd deserve a negative, and if I bought from some jackass like this they'd receive a negative. This isn't Gamestop.

New only means one thing. That's why there is a "like new" option when listing. There's also the box to describe in detail anything else that may be wrong with it.

Edit: Honestly though I've missed those notes buyers leave a couple times. I'm not sure how but I've done it. Luckily I only sell shit as described and so what they were saying/asking about didn't make a difference.

#5 HydroX

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Posted 23 January 2013 - 02:52 AM

While I'd love to side with you 100%, if his item description read "Only played once, basically new" then why would you expect a new item if the other part of the listing stated "new/sealed"? That's like a 50/50 chance you're getting an open item. While not in this case, it is possible for sellers to accidentally list the item as sealed when it's not, and vice versa.

Both of you were in the wrong, but if you asked him not to ship it and cancel the purchase within a reasonable time, then he's in the wrong. Although I must commend him on the prompt shipping.. some sellers take their sweet ass time.
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#6 GBAstar

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Posted 23 January 2013 - 02:58 AM

While I'd love to side with you 100%, if his item description read "Only played once, basically new" then why would you expect a new item if the other part of the listing stated "new/sealed"? That's like a 50/50 chance you're getting an open item. While not in this case, it is possible for sellers to accidentally list the item as sealed when it's not, and vice versa.

Both of you were in the wrong, but if you asked him not to ship it and cancel the purchase within a reasonable time, then he's in the wrong. Although I must commend him on the prompt shipping.. some sellers take their sweet ass time.


That's not what their description said. That's what they seller messaged me through eBay messages after they shipped the item which is frustrating in itself because they would have had to check the payment and have seen my message before the created the label and certainly before they messaged me. The description actually read:

"Up for bid is the higly anticipated, highly acclaimed Call of Duty: Black Ops 2 For Playstation 3. This game is brad new. Never played. Bid with confidence! Contact my inbox for any buy it now offer you may have! Thank you and happy bidding!"


Are you saying I should have contacted them prior to purchase a new game to see if it was infact new and sealed?

Please keep in mind they used a stock photo

#7 HydroX

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Posted 23 January 2013 - 03:01 AM

That's not what their description said. That's what they seller messaged me through eBay messages after they shipped the item which is frustrating in itself because they would have had to check the payment and have seen my message before the created the label and certainly before they messaged me. The description actually read:

"Up for bid is the higly anticipated, highly acclaimed Call of Duty: Black Ops 2 For Playstation 3. This game is brad new. Never played. Bid with confidence! Contact my inbox for any buy it now offer you may have! Thank you and happy bidding!"


Are you saying I should have contacted them prior to purchase a new game to see if it was infact new and sealed?

Please keep in mind they used a stock photo


No, I misread your original post (ie. skimmed it, my bad) and assumed the seller posted the "Only played once, etc" stuff.

Yeah, you are right to assume it's new/sealed, but if you deal with idiot sellers a lot, maybe you (and myself included) should started messaging these people just to make sure things are 100% accurate.

You know what they say when you assume..... ;)
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#8 GBAstar

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Posted 23 January 2013 - 03:05 AM

No, I misread your original post (ie. skimmed it, my bad) and assumed the seller posted the "Only played once, etc" stuff.

Yeah, you are right to assume it's new/sealed, but if you deal with idiot sellers a lot, maybe you (and myself included) should started messaging these people just to make sure things are 100% accurate.

You know what they say when you assume..... ;)


I know. I do that sometimes with games I think might be "Not for Resale" like GOW Saga, Twisted Metal (basically any of the games bundled with CE's or Controllers) but I really had no reason to expect this to be open.

I'm just more disappointed that they shipped the game anyways despite me leaving a note with my payment and then they acted like I was inconveniencing them by stating I would return it.

#9 HydroX

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Posted 23 January 2013 - 03:11 AM

I had a buyer leave me a note about his "new address" being a PO Box, when I normally don't ship to PO Boxes. I shipped it to the PayPal confirmed address anyway, and it was rerouted to him, but I never even noticed the "note to seller" until well after already shipping it. I fully expected some angry messages and to get screwed on the item, but the item arrived to him without any hassle (thankfully).

On a side note, even if I saw his address change note, I would have shipped the item to the confirmed address or cancelled the transaction, as the buyer's address should always be up to date. ;)

Moral of that little story is that sellers may not always see the note prior to shipping. In your case, he likely saw it and ignored it, but there's a chance it can be missed.
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#10 DNukem170

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Posted 23 January 2013 - 03:30 AM

Sadly, the "Like New" option doesn't appear for all categories. A lot of them simply say "New" or "Used." This gets annoying when you have an opened product that has barely been touched.

#11 Vinny

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Posted 23 January 2013 - 03:45 AM

To go with OP's complaints, I hate how eBay added new condition guidelines but doesn't enforce them. According to eBay, for anything that's missing ANY of it's original contents (case, manual, or any extras for special editions), you're supposed to list the item was "acceptable". So a mint condition cart only game still needs to be acceptable... not "like new".

And I also hate that eBay doesn't have a good system to report inaccurate conditions. Their "select from one of these options" reporting system is just their way of doing less work.

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#12 skiizim

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Posted 23 January 2013 - 03:57 AM

I used to buy a lot of blu-rays on eBay before the whole splitting up the movie really started getting big, I always hated it when they would list as as "new."

#13 Barney

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Posted 23 January 2013 - 04:20 AM

i don't run into this problem on ebay. I've noticed people advertise their games as new but are not sealed but very rarely.. I see this more commonly on craigslist lol

Anyways you should give him a negative for being a POS!

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#14 kodave

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Posted 23 January 2013 - 04:39 AM

OP, you should definitely either make the seller give you money to send the game back, or just negative him and open a dispute with PayPal/eBay. I'm 95% sure they're going to side with you, especially when you bring up their condition guideline standards. The message exchange between you too also gives the seller almost no ground to stand on. So then you'll get a free game and the seller will have a lesson learned.

I've found that when it comes to video games, it's basically a free for all on the pre-set conditions (New/Like New/Used/Very Good/etc). I've found myself messaging sellers who don't list what the actual condition and completeness is like in their description area so I don't waste my time bidding or buying with them. If someone wants to play the "Only played once so its still NEW game" that's fine, but they better clearly list that in their item description area. Anything less than sealed is not new (and I don't care how GameStop sells "new" games - IMO GameStop games aren't new once they're gutted and subject to damage through mishandling or employee rental. Which is why I just don't do business with GameStop anymore).


#15 lude21

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Posted 23 January 2013 - 04:48 AM

To go with OP's complaints, I hate how eBay added new condition guidelines but doesn't enforce them. According to eBay, for anything that's missing ANY of it's original contents (case, manual, or any extras for special editions), you're supposed to list the item was "acceptable". So a mint condition cart only game still needs to be acceptable... not "like new".

And I also hate that eBay doesn't have a good system to report inaccurate conditions. Their "select from one of these options" reporting system is just their way of doing less work.


I've always wondered about this, I sell on ebay and even if the disc is mint and has a mint case, but no manual, I list is as acceptable but explain in my description. Is this the right way? I see alot of disc only stuff with like new, good , etc. I was almost tempted to start doing that because I figured once someone sees acceptable they automatically think its in crap shape, but I thought it says if it doesn't have a maunual to list as acceptable. Any help???

#16 R3DH3R0

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Posted 23 January 2013 - 04:52 AM

Yeah anything that has been used obviously isn't new. I hate when sellers do that, bunch of BS.

I've had some games for 360 where I removed the shrinkwrap, but not the security label on the side and put it on my shelf. If I don't open the security seal and sell the game I list it as new without shrinkwrap. If I play a game once and it's mint then that's like new.

#17 Vinny

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Posted 23 January 2013 - 04:57 AM

I've always wondered about this, I sell on ebay and even if the disc is mint and has a mint case, but no manual, I list is as acceptable but explain in my description. Is this the right way? I see alot of disc only stuff with like new, good , etc. I was almost tempted to start doing that because I figured once someone sees acceptable they automatically think its in crap shape, but I thought it says if it doesn't have a maunual to list as acceptable. Any help???


You're doing it the right way but as you noticed, yeah, you're at a disadvantage because so many people don't bother following the rules. You might as well do what others are doing... no point it getting yourself screwed.

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#18 lude21

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Posted 23 January 2013 - 05:27 AM

You're doing it the right way but as you noticed, yeah, you're at a disadvantage because so many people don't bother following the rules. You might as well do what others are doing... no point it getting yourself screwed.


Ok cool, I thought I was but was second guessing myself because most other people are doing it the wrong way. I think I'm just gonna stick to how I am doing it now, since its the "right" way. I take pride in my ebay and how I run it. People probably freak cuz 9 times out of ten, I print a label right after they pay and send it out the next day. Although I'm at a small scale, so I can see it getting crazy once I start selling more.

#19 kodave

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Posted 23 January 2013 - 05:28 AM

You're doing it the right way but as you noticed, yeah, you're at a disadvantage because so many people don't bother following the rules. You might as well do what others are doing... no point it getting yourself screwed.


That's what I had to do once. I had like a cart-only DS game. Listed it as Acceptable and followed the rules. It wouldn't sell after a couple of weeks. Listed it as "Good" with all of the same details in the description about it being cart only and it sold.


#20 Barney

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Posted 23 January 2013 - 05:29 AM

I've always wondered about this, I sell on ebay and even if the disc is mint and has a mint case, but no manual, I list is as acceptable but explain in my description. Is this the right way? I see alot of disc only stuff with like new, good , etc. I was almost tempted to start doing that because I figured once someone sees acceptable they automatically think its in crap shape, but I thought it says if it doesn't have a maunual to list as acceptable. Any help???


well i never click on the acceptable category.. I always assume is pure garbage. I suggest stuff like that you list it as Like New and just make sure to say that it does not include the manual.

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#21 lude21

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Posted 23 January 2013 - 05:33 AM

well i never click on the acceptable category.. I always assume is pure garbage. I suggest stuff like that you list it as Like New and just make sure to say that it does not include the manual.


Hmm, ya well, that's what I was planning on doing, but with my luck I figured I'd get a dude who says " you listed as like new and it has no manual!!! , I want a refund!!" And of course they don't bother to read the description. So your saying its ok to list a mint disc as very good -like new but explain in my description it does not include a manual, etc., and I wouldn't be liable?
I just assumed it was wrong because it says anything without a manual should be listed as acceptable...

And btw change your search criteria to include acceptable!! Your missing alot of my acceptable stuff that's really in great shape!! Lol

#22 skiizim

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Posted 23 January 2013 - 05:41 AM

Per eBay, anything like-new needs to include everything that it originally came with and no markings, bends or cracks.

If your listing something as like-new but it's missing the manual you really shouldn't list it as "like-new," if you do you might get hit with a snad. It's ultimately up to you how you want to sell your items but you never know how the person on the other end may react.

#23 Zaku77

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Posted 23 January 2013 - 05:45 AM

I always get pissed at things being labeled like new that fucking AREN'T!!!!! lol

Cart only -- like new

Missing manual -- like new

Scratch free disc, but the rest is shitty -- like new

My dog just shat on it -- like new

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#24 DNukem170

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Posted 23 January 2013 - 09:24 AM

All disc-only stuff I sell the highest I put it as is "Very Good." I only do "Acceptable" if a product still works perfectly but looks like crap.

#25 edson13

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Posted 23 January 2013 - 10:27 AM

OP, you should definitely either make the seller give you money to send the game back, or just negative him and open a dispute with PayPal/eBay. I'm 95% sure they're going to side with you, especially when you bring up their condition guideline standards. The message exchange between you too also gives the seller almost no ground to stand on. So then you'll get a free game and the seller will have a lesson learned.


If it was confirmed as delivered, you would still have to return the game no matter what.

#26 kodave

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Posted 23 January 2013 - 10:48 AM

If it was confirmed as delivered, you would still have to return the game no matter what.


Not true.

I once won an auction for a "Like New" DS game. Arrives cart only with shit written on the sticker. It was confirmed delivered through the tracking. I emailed the seller about it inquiring about a return/refund and the seller basically responds telling me to get over it, it's just a video game and I shouldn't care what condition it is in as long as it plays. I believe there was a curse word or two in their message as well. I file a PayPal/eBay complaint seeing how dealing with the seller isn't going to get me anywhere. Seller then messages me that they'll gladly take the game back and refund me. I don't do anything. PayPal sides with me shortly after. I got to keep the cart only game and got my money back.

They seem to frown upon sellers who deliberately pull shit then stupidly admit to it or behave badly, as opposed to something that might otherwise just be a difference in opinion as to the quality of something. A seller ignoring OP's instructions to cancel the transaction if the game isn't truly sealed/new as advertised, those instructions being ignored, and the seller essentially fabricating the item's actual condition are all going to benefit OP. The only way he might HAVE to return the game is if the seller fronts him the money for the return or says in writing he will refund the return shipping costs. eBay seems to rarely enforce their protocol that returns are the buyer's responsibility.

I'm willing to bet OP could keep the game and get his money back, and either the seller will take the hit or PayPal/eBay will just say no one was at fault and take the hit themselves.


#27 Gregtastic

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Posted 23 January 2013 - 02:50 PM

WTF would you be listing an opened game in the "new" category?

I don't often buy online (via eBay) but I've been looking for a few things. I set my search guidelines as "NEW" with the price range I'm okay with paying.

I find that a large percentage of the games in the "NEW" category are anything but. What is worse are the sellers that use a stock photo, put the game in the new category and have a brief description of "Only played once, basically new".

I just purchased an item and in the section where you can add a note on your PayPal payment I put "Excited to have purchased this item, please make sure it arrives as described (i.e. New/Sealed)"

Then I get a response: "The game I just mailed is new but it is not sealed. Their was a problem with the sensormatic at Walmart and it kept going off so they made me open the game before I left. I promise the game is as good as new"

Really? I told the seller not to mail the item and cancel the purchase. They told me it was too late they already mailed it and if I wanted to return it I'd have to pay return shipping.



^ I find this funny because they would have had to check the payment invoice and saw my note to respond to me in the first place so how the hell do you disregard that and mail it to me.

I sell on eBay so I'm very sympathetic to other sellers but this "Grinds me gears (reference to other thread)".

We see a lot of "eBay buyers suck" threads on CAG but with some of the things lately I'm starting to wonder if a lot of the problems are just caused by sellers being idiots.


Sometimes I don't see the notes that buyers leave with their payment.....your not forced to look at it if you see they paid and just sign in and print the shipping label.....at least I don't think so....I missed one then started always looking for it....

Anyway, I hate this as a SELLER. Because I've sold a lot of AWESOME condition games missing boxes or manuals, and always list them as "Acceptable" (because you need a box/manual imo to be anything higher). Buyers always ask me if the games work because they are listed as acceptable, and I always feel like people dishonestly listing opened games, or games without box/manual as anything higher lowers the values of my honest listing...

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#28 ShockandAww

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Posted 23 January 2013 - 03:18 PM

Sadly, the "Like New" option doesn't appear for all categories. A lot of them simply say "New" or "Used." This gets annoying when you have an opened product that has barely been touched.


It does for video games. New, Like New, Very Good, Good, Acceptable are the options.

Also, I dont really find it annoying as a seller. You simply describe your item in detail.

If it's an open box then it is not and shouldn't be sold as "new" imo. You list it as used and put in the description something like "like new, box was opened but never used or removed from box". Sure you're going to get less views but I've never once had an issue selling anything because of it. Of course I usually do BIN only so either an item sells for what I say or it doesn't sell. It always eventually sells for the price I set. I could see if it were an auction it might effect it more.

#29 Gregtastic

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Posted 23 January 2013 - 03:22 PM

It does for video games. New, Like New, Very Good, Good, Acceptable are the options.


Not to mention if you open something it STILL isn't new....it's used. Same idea with driving a car off the lot.

I experience this a lot because I always buy video games, open them to read the manual and then sell them without ever playing them, but I would never dream of saying they are new even if my only options were new or used.

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#30 AirMcLaren

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Posted 23 January 2013 - 03:38 PM

I'd like to know how opening the game in Walmart solved the sensormatic issue? Maybe I'm ignorant but I'm pretty sure unsealing the game would make no difference. They should have just verified the receipt and let the customer move along.
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