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Official Coffin Support Group - Is your 360 Dead? Post Here.


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#1 MaskedPlague

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Posted 22 April 2006 - 07:29 AM

EDIT 6/27/07:

Red Ring of Death.... Greeeeeaaaaattt! Seriously, this is horrible. My 360 lasted a little over a year. Calling MS now. :roll:

The original:

I sent my 360 to Microsoft for repairs after receiving my coffin on Wednesday. Is anyone else feeling the pain of the abscence of their 360?

My problems with my 360 started on Oblivion, but I believed my 360 was only freezing because I was doing something wrong. I didn't understand that I was involved in an abusive co-dependent relationship with the 360. No cache refresh fixed the problem or my damaged psyche.

I thought things had gotten better. I played some Xbox BC games on my 360, and I thought our relationship was good again like back in December when everything was fresh and new. But alas, Lara froze while catupulting crates on the first level. My 360 did me wrong again. I called a support line ready to give up, but they told me to hang on because it could get better. I asked for the coffin anyway, hoping I wouldn't have to use it.

But alas on Tuesday, the final staw was drawn when King Kong and Astropop both froze in the same night. I knew the 360 and I could not go on pretending like everything was fine like it was when we first met. The magic was gone.

The coffin arrived the next day. I asked my wife to send it off while I was out of town so I wouldn't have to watch it go with a strange man in brown shorts to the west coast. During a tearful phone call on Thursday, my wife told me the coffin was gone. It was only fitting that she sent it since she braved the Best Buy crowds on a cold December mornign to get it for me.

So now I sit and wait for my 360 to come back. I remember the old cliche, "If you love something, set it free, and if it doesn't come back, it was never meant to be yours anyway."

Never have those words seemed truer.




#2 KaneRobot

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Posted 22 April 2006 - 08:06 AM

Actually....

Since my 360 is in coffin limbo as of yesterday, I bought 3 XBox games today with that buy 2 - get 1 free BB deal. These were all popular games I just didn't have time for in the past (SF Anniversary, KOTOR II, GTA:SA). I think I jumped too soon into the 360 pool because I still have XBox games I want to play, and if I have a 360 hooked up I'm likely going to ignore the XBox. That said - I really don't miss my 360 at all right now.

There's still a ton of stuff to do with the original XBox that I didn't get around to. It's unfortunate MS dumped it so fast, and doesn't fill me with confidence for the 360's longevity when XBox III comes out.
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#3 SteveMcQ

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Posted 22 April 2006 - 03:26 PM

Been playing through GTA:SA in the meanwhile. I'm itching for some Oblivion though.

The damn replacement system was shipped out from their repair center Wednesday, "arrived" here in Indy Friday and it's been sitting at the same spot ever since. 3 Day select my ass. Gonna have to wait until Monday to get it according to tracking.

#4 KaneRobot

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Posted 22 April 2006 - 05:58 PM

Just wondering -

Those in coffin phase now, was it via UPS or via DHL? We've heard horror stories from people back around launch that DHL "lost" their 360 while in transit, but my box was sent via UPS. Maybe Microsoft actually did the smart thing here and went with a more reputable company.
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#5 SteveMcQ

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Posted 22 April 2006 - 08:32 PM

Mine has been thru UPS.

#6 MaskedPlague

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Posted 22 April 2006 - 10:11 PM

UPS for me. No problems so far.

Playing through RE:4 on the GC. Fun game.


#7 jakescape53

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Posted 23 April 2006 - 02:47 AM

Mine always ran at about 95% perfection until yesterday. That morning nothing wrong played for about 30 minutes, then things went downhill. That afternoon when I returned home and booted up the box right as I kicked into Kameo within seconds I recieved a friendly visit from the checkerboard box. After many futile attempts with different games and w/ and w/out the harddrive I give in to the red ring of doom. I'm now awaiting my coffin which will be about as sad a day as one can have.:cry::headache:

#8 lyric706

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Posted 23 April 2006 - 03:06 PM

I got the dreaded 3/4 Ring of Death yesterday and called Microsoft to order the coffin. It should be here on Monday, and then I'll see my beloved machine taken from me. The CSR for Microsoft was really cordial and helpful, and from most accounts, the replacement cycle has been as painless as possible. Here's hoping we all get our 360s back safe and sound. In the meantime, I'm sucked into Brain Age for DS, so I'll be OK.
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#9 shady859

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Posted 24 April 2006 - 04:08 AM

Turned on my 360 earlier and got nothing but flickers on the screen. Turned it off and back on again same thing, no ring movement where it rotates green lights around the power button or anything just flickering on the screen and you could here it trying to spin up the game. Tried it again same results so now i'm scared........ Took of the Intercooler tried again got the same thing:bomb:...... Took off HD and it booted up fine! O:) Stuck the HD and Intercooler back on and it was fine I played several games of Madden with no troubles.

I thought I was going to be joining you all and that really sucked..... Hope you get your systems back fast!


Edit: I didn't get a checker board like Adam Morrison described above just like flickering white or off colored blotches on the screen.

#10 SteveMcQ

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Posted 24 April 2006 - 05:26 PM

Sweet...just got my 360 back. Brand new unit, with a build date of 2.23.06.

#11 Steggy

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Posted 24 April 2006 - 05:36 PM

wait a sec.... so you had your gf get you a 360 on launch date? Does she game at all, or is she just a really nice gf?

#12 MaskedPlague

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Posted 24 April 2006 - 07:05 PM

My wife is just really nice.

I am glad you got yuor box back SteveMcQ! Mine is still in transit to Texas, so I hope it comes back next week.


#13 SteveMcQ

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Posted 24 April 2006 - 07:41 PM

My wife is just really nice.

I am glad you got yuor box back SteveMcQ! Mine is still in transit to Texas, so I hope it comes back next week.

Yeah, it seemed like forever until I got mine back, but looking back it wasn't that bad considering I got a new system out of it.

Sunday, April 9th: Got the red lights and called them that day.

Friday, April 14th: Box was received from UPS

Friday, April 14th: Shipped out repair system to Texas

Saturday, April 15th: MS received my broken system

Wednesday, April 19th: Got email stating my system was on its way back. Included was a UPS tracking number

Monday, April 24th: Got a new system back.

The weird thing was it really didn't take that long for MS itself to process my system and get one sent out. It sat with UPS from late Thursday night through the weekend onto today until I got it even though it was marked as 3 Day Select.

#14 KaneRobot

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Posted 25 April 2006 - 02:41 PM

^^^Yes, my "3 day select" shipping to Microsoft has now taken 4 days (not counting Sunday) and counting. It's supposed to be there today. I suspect it'll be another week (at least) before I get one back.

For all the trouble they caused, you'd think they'd at least overnight you the initial box and then make the return 3 day or something. It took 4 days to get my box in the first place.

However, it doesn't bug me. I'm 5 hours into KOTOR II (one of the XBox games I picked up that I mentioned above) and I'll probably be playing through until it's finished, so even if the 360 was here on Friday I'd probably leave it alone for a while after my initial tests to make sure it's working.
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#15 MaskedPlague

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Posted 25 April 2006 - 08:19 PM

My box is in Houston. It will arrive tomorrow so I will have mine back probably next week. I just hope it works.

I finished RE4 today. I may pick up another game to play on the Cube tonight.


#16 lyric706

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Posted 26 April 2006 - 12:45 AM

Well my experience has taken a turn for the worse. I called Microsoft on Saturday, April 22, and they told me my box would be here by today, April 24. However, when I called Microsoft for the claim number, they said the box hasn't even shipped yet! I asked why, but they had no reason. They assured me the box would be here by Thursday, April 27, but I'm not holding my breath. Anyone else have this problem?
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#17 MaskedPlague

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Posted 27 April 2006 - 12:34 AM

The 360 is in McAllen! I hope it gets back soon! I miss it!


#18 lyric706

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Posted 29 April 2006 - 12:57 AM

Well my coffin came today (Friday) at 5 p.m. Threw the dead 360 inside and get it to The UPS Store before closed. Hopefully we'll all have our boxes back soon!
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#19 KaneRobot

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Posted 29 April 2006 - 02:25 AM

Still no sign of my fixed (or hopefully replaced) console. Arrived at their repair center on the morning of the 25th. I'd certainly hope I'd get something by tomorrow or Monday.
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#20 Jimbo Slice

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Posted 29 April 2006 - 03:42 AM

Sent mine out today for a second time. The new replacement one they sent me before broke the other day.

I hope I get compensated somehow, anyone know if I will? I heard of people getting free copies of Kameo and Project Gotham 3 before, as well as free Hard Drives. Anyone know what tree I have to bark up to score any of that stuff?

#21 lukenot

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Posted 29 April 2006 - 05:13 AM

I have the same situation as JimFoley16. Sent my launch day 360 back to MS about three weeks ago. I received the new unit on Monday, and already it has given me the E74 error twice, and three times now it has powered up yet absolutely nothing shows on the screen. It has also frozen twice (once Oblivion, once Burnout).
Put in another call, and I'm getting another coffin. I'm not all that mad since customer service has been really good, but I just feel like from now on, I'll always be thinking it's going to break at any minute.

Anyone else feel this way?

#22 KaneRobot

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Posted 01 May 2006 - 01:35 AM

I have the same situation as JimFoley16. Sent my launch day 360 back to MS about three weeks ago. I received the new unit on Monday, and already it has given me the E74 error twice, and three times now it has powered up yet absolutely nothing shows on the screen. It has also frozen twice (once Oblivion, once Burnout).
Put in another call, and I'm getting another coffin. I'm not all that mad since customer service has been really good, but I just feel like from now on, I'll always be thinking it's going to break at any minute.

Anyone else feel this way?


I don't know, I haven't gotten mine back yet. If the same thing happens to me again though, I'll be moving on to the Wiivolution or PS3. I enjoy the 360 but I'm not going to fucking bend over backwards repeatedly because they lack the capability to make good hardware. It's been half a year since launch, we shouldn't still be seeing these problems as often as we have been.
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#23 MaskedPlague

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Posted 01 May 2006 - 08:05 PM

Mine is in Atlanta today, much to my surprise. It is on it way back tomorrow! It's time for a long Oblivion session!


#24 danny-o

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Posted 02 May 2006 - 09:30 PM

Ive had my 360 for 3 weeks and I treat it like gold. Kept it nice and cool. I rarely played it for over an hour. Last night I played it for a while and today I try to start it up and I get e74. It never froze before or anything, even on oblivion.

My coffin is on the way, and of course its the day live gets all the new doodads.

I hope its not a DHL one since my friend works at a cd shop and whenever things come through DHL alot of the product gets "lost".

I guess it will be happening alot over the next two years of my protection plan, by that time I will get a newer model 360 that doesnt die for no reason.

#25 KaneRobot

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Posted 02 May 2006 - 11:09 PM

Still nothing today. Tomorrow will be the magic "8 days" that MS told me. They received it last Tuesday morning.
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#26 danny-o

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Posted 03 May 2006 - 02:57 AM

This is freaking wierd....my xbox is working again out of nowhere...wtf is this all about? Not that im complaining but thats very strange to me.

#27 lukenot

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Posted 03 May 2006 - 03:00 AM

I posted on your other message, but the E74 error message is usually specific to the av cable. it can sometimes be remedied by cleaning the metal connection on the cord and plugging it back in.

I had this happen to me on my second 360 last week. I researched the net, and that's how I found the fix. Unfortunately, I've also had game lock on me twice, and I've had the unit power up with nothing displaying on my set.
I'm up to 360 #3, but I really hope that helps your situation.

I'm waiting on coffin #2, but I've been able to get this one to work, it's just taken some effort.

Billbofet

#28 danny-o

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Posted 03 May 2006 - 03:19 AM

I posted on your other message, but the E74 error message is usually specific to the av cable. it can sometimes be remedied by cleaning the metal connection on the cord and plugging it back in.

I had this happen to me on my second 360 last week. I researched the net, and that's how I found the fix. Unfortunately, I've also had game lock on me twice, and I've had the unit power up with nothing displaying on my set.
I'm up to 360 #3, but I really hope that helps your situation.

I'm waiting on coffin #2, but I've been able to get this one to work, it's just taken some effort.

Billbofet



Im going to call cust support and explain whats been going on and see if I could just hang onto the box in case it decides to die again. Im all paranoid now... I want to go to bed, but what if its busted again tommorow? Thanks for the input btw. My cable looks to be pretty clean though.

#29 MaskedPlague

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Posted 03 May 2006 - 03:57 AM

My Xbox 360 finally arrived late today. It's a different one than I sent. I think its new rather than refurbished, and the drive is much more quiet than my other 360. I ran Oblivion for 3 hours with no problems. It's crazy how that worked out.

It took about two weeks to get my 360 back after sending the coffin. My only gripe is that the faceplate on my new one is cracked. They are sending me a new one, but I am worried about the condition of the innards of my new 360.

Thanks for the support, everyone!


#30 danny-o

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Posted 03 May 2006 - 10:48 AM

Box is dead again....picking it up and shaking it sometimes fixes the problem....then it will die the next time i try it.