This snickers sweepstakes kinda blows, like everyone else, so far I've only won avatar gear. The roadtrip one was awesome, I even got a $5 prepaid card from that.
This may seem trivial but have you tried troubleshooting the problem with him first? I know when I got the Xbox One I was getting a black screen because I mistakenly put the hdmi in the wrong port. Since the buyer didnt specify whether he had been using it for 9 days or if it was giving him a...