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I emailed BB customer support about the 20 promo gift cert and this is what said. I understand how important it is for you to get properly rewarded. I have reviewed the information and the purchase qualifies for the promotion, but the purchase needs to complete the return policy (15 days from...

I was able to get the price match today from the BB in City of Industry. I just showed them my email that I got and they gave me the PM. They werent going to do it at first after checking the price online but the manager was cool enough to let me have it for $19.99

How many times can you use this code? I got the email and used it once yesterday. Was thinking of trying it again today. Anyone able to use the same code twice?

No, I did not submit any survey. They just told me case was escalated last week and today I got an email from an escalation agent and I told him about my situations and how others are also experiencing the same issue. He responded and said if he can fix it by offering a partial refund. Just...

My advice is to call them. Live chat is hardly useful. After several weeks dealing with the customer service, they finally came up with a favorable solution for my missing xbox live points. They are going to issue a partial refund of $30 on a game (Far Cry 3) that I preordered from them.

I feel your pain. I am in similar situation. Got that email with no code. Probably have to call them again tonight..

Anyone here actually got their 1600 points from BO 2? Mine is also "in process"

Just updating after my one hour call with a Microsoft rep. Was no help as expected. Case got escalated. I applied my two $10 dollar promo to these orders and "lost" them. Anyone here able to use their promo codes successfully without having their order canceled? I am so fed up.....

There is some serious bugs in Microsoft preordering system. Preordered Need for Speed and Nike Training earlier today successfully only to have the system cancel the orders for me yet again. Will update later.

Same here. Just got the email for the all star weekend for NBA 2k13. Now if only I can get the Borderland 2 premiere club code.....

Did anyone get their codes for points and the code for the 10 dollar promo yet?

Came home from work and Microsoft really delivered! Got both Dishonor and Fable for free. Looks like it was shipped from Tennessee. That must have cost them!! Nevertheless, I will be preordering more stuff from them from now on.

I believe Just Dance 4 preorders also got accidentally canceled.

Where are you guys at that got their UPS alert confirmation or a phone call? I still haven't gotten mine and I live in California.

Yeah I am actually very surprised. First time in my life that I have gotten a game for free. I honestly would have been "content" with free points and a 10 dollar promo. But hey can't complain about free games.

That sucks bro... I am one of the people that have preordered two games from them (Dishonored and Fable). Both got "canceled" I talked to one of the representative online and she said that I will be getting these games for free. So we shall see... I also got an email about this as well, but...

I am really impressed with Microsoft. Wow

I ordered on the 11th and got canceled >.>

I know right.... Well it went okay for the first preorders (Borderland 2 and NBA 2k13). Got the game on release date and got my codes the following day.

Same here. Got Fable and Dishonored canceled. Lost a 10 dollar promo voucher on Fable. Called support, all she did was apologize that it was canceled. Told her to talk to her supervisor and get back with me for some "compensation". I would be happy to get my 10 dollar promo voucher at this point.