[quote name='ZerotypeX']Finally got my credit from amazon after an email on wednesday and this morning, 100 smackaroos. Anyway, most definetly not going to do the whole gh2 return thing again.[/quote]
Glad to hear it work out for ya.
My saga of GHII return fiasco is ongoing. After spending 45 minutes on the phone the other night and still no resolution, 2 or so emails, I got this today:
This message is regarding your recent gift return for which you have
not been refunded. For which I requested to grant me some time to do
the research.
I have determined that this order was not marked as a gift at the time
it was returned online. Due to the manner in which it was returned,
the refund was sent to the purchaser.
If an item is marked as a gift at the time of return, we'll send a
gift certificate for the amount of the returned items to the e-mail
address used on the online form. But when you returned the items it
was not marked as gift online that's why the recipient was refunded
instead of you.
So, in a case like this I would like to request to contact the giver
and ask them to contact us and we'll be happy to help you out.
I hope this information is helpful.
Thank you for your understanding and patience.
I know for a FACT that I marked it as a gift return, because it told me "Don't worry, we won't notify the person who gave you the gift that you returned it," and also asked for my email address to send the gift certificate to. So I was pretty irate after that email.
Called up Customer Service, and a very helpful woman told me that she can't actually issue the gift certificate refunds, that another department does that and she could refer me, but that would involve jumping through more hoops and that I might not even get the gift certificate then.
But then she told me since it was their mistake she could just refund the order amount to my credit card, and that it would take 2-3 business days. I was pretty relieved and thankful she said that, but since I've been jerked around so much I'll hold my breath until I actually GET the refund on my CC.
Definitely won't be returning anything else from Trainn. Those of you who have recently returned stuff, beware, you'll probably have to go through hell to get your credit.