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Dead PS3 and Repair Time


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#1 JetTone

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Posted 08 November 2007 - 08:05 AM

Well if you have been reading the CoD4 thread, you probably know I have a dead PS3 now. But since not everybody reads every thread, I'll post this topic also. After being really excited for CoD, I found out it doesn't seem to like my system, as it would shut off my system completely and force me to reset it in the back. It did it once in single player, and than worked for for the little bit I did play it, since I mainly wanted to try MP online. Than it did that each time I got online within a minute or two, and only once did I get to play for an hour or so, and it was a damn great experience. Than it went back to doing the shut off thing.

Well I thought maybe it was just a bad disc and got it exchanged at Best Buy but it still did the same thing online. So I decided, Fuck it at least I can play offline single player, correct? Nope.:bomb: As it has now brick my system and the game is stuck inside it.

Now what I want to know, is how long I can expect to be without my PS3, Sony is already sending me a coffin and it should arrive next week, hopefully. Does anybody know what the turnaround time is, and what the whole process is, will I get my old system back, a refub, a new one? This going to suck since I know I'll probably lose all my game saves and shared games.

Update: Received the Return box, took a week to get here from Texas to Alaska, the return label is Next Day Air. Will drop it off tomorrow at The UPS store or something.
Sent it off 11/15. Arrived at the repair center 11/16. Still No update on the repair status or anything on their Playstation Repair Status site 11/17. If there is still nothing on there tomorrow, 11/18 I'll give them a call to make sure they got it and see what's going on since it said it would take a day or so for it to be updated on there and that has pass.

#2 mykevermin

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Posted 08 November 2007 - 08:15 AM

Tagged. I'm interested to see what experience you have.

Most particularly, what kind of PS3 you have, and what you get in return (as well as turnaround time).

Sony's repair staff must feel like the Maytag Man compared to the Microsoft crew in Texas.
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#3 JetTone

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Posted 08 November 2007 - 08:23 AM

It's a 60 gb model, got it in early September from gamestop.

Additional info on how I used the system, it was connected to the internet via a ethernet cable and not wifi. It has plenty of room to breath and I live in the frozen north, Alaska so overheating wouldn't be a problem for the most part. Also before it died, I could play every other game I had fine, no problems at all.

#4 Ugamer_X

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Posted 08 November 2007 - 09:11 AM

I experienced trouble with my PS3 back in late December-early January. My PS3 was having difficulty with certain downloaded demos. The games would cause my system to beep 3 times and shut down no more than a minute or two into them.

I called Sony and received my box in about 5 days. I sent the box in on a Tuesday and got my new PS3 on Thursday of the same week. It was incredible. Now, I don't know if they've changed their service for any reason between now and then, but it's certainly possible. I'm pretty sure my coffin was an overnight box as well.

They also sent me a brand new PS3 instead of a refurb/fixing my console. I'd be interested to see if that practice still applies or how the turnaround time will be affected if they fix yours instead.

Overall, my experience was very positive.

#5 kube00

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Posted 08 November 2007 - 09:25 AM

Tagged, it will be interesting to see what you get.

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#6 zewone

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Posted 08 November 2007 - 10:31 AM

Fingers crossed for a 40GB.

#7 Mana Knight

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Posted 08 November 2007 - 12:18 PM

From what I have heard, Sony does send out another 60GB. You can back-up your saves on a USB flash, SD Card, MS, etc. You will have to re-download all your PSN stuff though, but it's all tagged to your account (It's not like the 360 where you must be online always to access your content, unless you call and get back codes).
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#8 JetTone

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Posted 08 November 2007 - 09:34 PM

Fingers crossed for a 40GB.


Why would I get a 40 gb back? I'm pretty much expecting or hoping to get a 60 gb back.

As to backing up my game saves, I wish I did do that before this happen, it's totally dead now. Won't turn on at all. So unless I can somehow extract the saves I'm SOL on that, and that is really what pisses me off more than anything else.

#9 thespamofpower

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Posted 08 November 2007 - 10:30 PM

Why would I get a 40 gb back? I'm pretty much expecting or hoping to get a 60 gb back.

As to backing up my game saves, I wish I did do that before this happen, it's totally dead now. Won't turn on at all. So unless I can somehow extract the saves I'm SOL on that, and that is really what pisses me off more than anything else.


If the hardware is dead, then wouldn't they just throw your old hard drive into the new system? Also, I wonder if your computer could recognize the disk format from your ps3. since its just a standard notebook drive, it isn't too much of a reach to think you could extract your saves.

#10 whoknows

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Posted 08 November 2007 - 10:32 PM

It would be BS if they gave you back a 40gb. I really don't think they'll do that, but if they do make sure you complain, lots.

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#11 reicaden

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Posted 08 November 2007 - 10:42 PM

tagged as well... id like to see how this ends.
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#12 rodeojones903

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Posted 08 November 2007 - 10:44 PM

This is the first PS3 I have heard of that had problems on CAG. Tagged to see how this works out.

#13 basilofbkrst

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Posted 08 November 2007 - 10:46 PM

I had problems with my PS2. Sent it in and got be back quite fast. Shame to hear bout the temp lose though...only problem I have with my PS3 is that I keep getting logged of the network and I know its not a conection problem.

#14 primetime

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Posted 08 November 2007 - 10:47 PM

If the hardware is dead, then wouldn't they just throw your old hard drive into the new system? Also, I wonder if your computer could recognize the disk format from your ps3. since its just a standard notebook drive, it isn't too much of a reach to think you could extract your saves.


No, as I posted in some random thread I had to call Sony abt my dead 60 gig as well (as far as I know, the NFS Prostreet demo killed it). Luckily there is nothing currently in the PS3.

The first question I asked the support lady when I had a chance is would I have to send my HDD and what would happen to it. She told me, yes I would have to send it in, and all my data would unfortunately be erased. I believe she told me I could expect it back in 7-10 business days as soon as Sony received it max.

I have someone willing to let me throw my saves on a jump drive, but I have to figure out how to remove the hard drive (I'm assuming doing so doesn't void the warranty). I'm hoping that if I have the chance to do that, the hard drive won't damage the other system at all; it shouldn't.


As far as the COD situation, I said in the earlier thread that my recent PS3 failure kinda has me wary of even playing COD 4. I also remember several problems with COD 3. I'm gunshy now, but even if I have prolems w/ COD4 I guess it's not really that big of a deal. You'd think Activision would have figured it out by now though.

To rodeojones: Snooping around on the official Sony boards, I noticed there were several threads discussing COD4 doing the same thing to PS3s. There was also someone that had a similar problem as me after the NFS demo.
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#15 dastly75

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Posted 08 November 2007 - 11:32 PM

Are they gonna give you a new COD4 or give you yours back?

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#16 JetTone

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Posted 09 November 2007 - 10:06 AM

Are they gonna give you a new COD4 or give you yours back?



That's a good question, but on the form they have you fill out when you send the system in, there is a section regarding stuck games in the system, so hopefully I'll get it back, since $54 dollars is like a full day of work for me.

#17 Wretched

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Posted 09 November 2007 - 10:23 PM

Just happened to me playing the new Lego Star Wars game. I was playing and then all of a sudden the system just died. I thought maybe the plug had come undone, but I checked it and it was fine.

I tried resetting it in the back and the little red light comes on but then when I hit the power button on the front, it tries to turn on and the little green light flashes for a second and then just dies again.

I guess I'll have to call Sony. :cry:

#18 drudiggs

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Posted 09 November 2007 - 10:47 PM

Hi. I just registered on CAG so I could tell you that the exact same thing happened to me with COD4. I'm curious about the turnaround time as well; I actually found this thread via Google while searching for 'PS3 repair time.' Sorry to hear yours got bricked, too. If you want to read about my similar ordeal, follow the link over to my thread on AVS Forums, I'll be updating that board on my return experience:

http://www.avsforum....ad.php?t=935544

#19 Wolfpup

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Posted 09 November 2007 - 11:23 PM

From what I have heard, Sony does send out another 60GB. You can back-up your saves on a USB flash, SD Card, MS, etc. You will have to re-download all your PSN stuff though, but it's all tagged to your account (It's not like the 360 where you must be online always to access your content, unless you call and get back codes).


So...once you redownload the stuff, it's tied to the new console so can be played online? Does that apply to PSP games (ie PS1 games) too?

And I thought Microsoft let you do the same thing now? Redownload stuff so it would be tied to the new system? I hate how these companies are handling this. At least it sounds like Sony's doing a better job than Nintendo (which has no method at all of transferring content). If Microsoft DID change their policy, then maybe it's because they had to match Sony's. If Sony really has the best policy, they should advertise that somehow. I have no clue how there's works.

#20 JetTone

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Posted 10 November 2007 - 12:41 AM

The PSN games that you buy can be redownloaded up to four times, downloaded five times max, if I'm not mistaken, that is how people gameshare. So I'm not worry about that at all, it's a nice feature of the PS3.

#21 Wolfpup

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Posted 10 November 2007 - 02:32 AM

Supposedly though the 360's games can be redownloaded indefinitely now? If so, that's actually better (of course I suppose on a 360 you're more likely to need to need a new console, but still :D )

#22 primetime

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Posted 21 November 2007 - 04:20 AM

Ok, so Sony finally serviced my PS3 and it's now in the hands of UPS. Apparently I still won't be getting it until the 27th, but that's another matter.

They sent me an email tonight regarding my system telling me that a 90 day limited warranty will be included. I assume this means the 1-year warranty with the purchase of my original 60 gig is now void. I hope that's not the case, but does anybody know from experience what the deal is?
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#23 JetTone

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Posted 21 November 2007 - 09:57 AM

Ok, so Sony finally serviced my PS3 and it's now in the hands of UPS. Apparently I still won't be getting it until the 27th, but that's another matter.

They sent me an email tonight regarding my system telling me that a 90 day limited warranty will be included. I assume this means the 1-year warranty with the purchase of my original 60 gig is now void. I hope that's not the case, but does anybody know from experience what the deal is?


From reading all the umm notices and fine print, it's 90 or your original warranty, whichever is longer will be honored. I sent my PS3 off last week, they got it last friday, still doesn't appear in the system, so hopefully they're just being slow to process it.

Though when I do get it back, I don't think I'll play CoD4 now, even though it is a kickass game, I'm afraid it'll kill my system again.:cry:

#24 VipFREAK

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Posted 21 November 2007 - 10:04 AM

This is the first PS3 I have heard of that had problems on CAG.


Same here only it would be EVER instead of on CAG. xD

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#25 Wolfpup

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Posted 21 November 2007 - 02:53 PM

I've actually heard of more widespread Wii issues, and all of those are just a defective GPU that shows up early, so you can just return it and swap it out (kind of weird though that a prehistoric GPU on a prehistoric 90NM process would have issues, but presumably Nintendo's getting a good price on them).

#26 Mookyjooky

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Posted 21 November 2007 - 02:54 PM

Fingers crossed for a PS2.

#27 primetime

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Posted 21 November 2007 - 03:01 PM

From reading all the umm notices and fine print, it's 90 or your original warranty, whichever is longer will be honored. I sent my PS3 off last week, they got it last friday, still doesn't appear in the system, so hopefully they're just being slow to process it.

Though when I do get it back, I don't think I'll play CoD4 now, even though it is a kickass game, I'm afraid it'll kill my system again.:cry:


OK, thanks. That sounds good. I'll make sure to read it carefully when it gets back.

They never really updated my service status, so I had to call them a couple times to figure out what was going on. They'll just send you a couple emails when it's sent out. And yeah, that timetable they give is a lie :lol:

As far as COD4, I guess I should play it ASAP while my warranty is still valid, but it's kinda got me paranoid.
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#28 JetTone

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Posted 21 November 2007 - 09:48 PM

Ah, good to know about the service status thing, cause I was kind of getting paranoid they lost my PS3 or something. And that I would be totally screwed. I would like to try CoD4 when I get my system back but I wouldn't want to have to deal with repair issues again. But damn Haze got delayed now and that was one of the other games I was looking forward to, kind of a good, kind of a bad thing.

When you get your PS3 update us, if it's your old system or a brand new one. Though it probably won't matter if they wipe your hdd.

#29 primetime

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Posted 22 November 2007 - 07:05 AM

Ah, good to know about the service status thing, cause I was kind of getting paranoid they lost my PS3 or something. And that I would be totally screwed. I would like to try CoD4 when I get my system back but I wouldn't want to have to deal with repair issues again. But damn Haze got delayed now and that was one of the other games I was looking forward to, kind of a good, kind of a bad thing.

When you get your PS3 update us, if it's your old system or a brand new one. Though it probably won't matter if they wipe your hdd.


I'm pretty positive it will be a new one because that's what one of the reps told me. He could've been wrong, but I doubt it. We'll see.
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#30 JetTone

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Posted 24 November 2007 - 09:57 AM

Well the online repair status thing never did update. They're shipping me a new PS3, with my copy of CoD4 according to CS. Should arrive by next Wednesday. We'll see how this turns out.