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XBOX 360 Red Ring of Death FAQ: Soon to be known as the Red Dot of Death! :P


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#61 Veronica Mars

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Posted 14 April 2008 - 05:56 PM

Okay.
So they lost my xbox at their factory some how.....
OMG! I have proof I sent it, but I don't wanna go through this whole thing....
The Shipment Manager signed for it....so how could they lose it?


- Nevermind. The manager/supervisor said something or other, but he said to call friday and check up on it.

#62 ITDEFX

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Posted 14 April 2008 - 08:01 PM

Okay.
So they lost my xbox at their factory some how.....
OMG! I have proof I sent it, but I don't wanna go through this whole thing....
The Shipment Manager signed for it....so how could they lose it?


- Nevermind. The manager/supervisor said something or other, but he said to call friday and check up on it.



wait what? Check your UPS.COM status... did it have an indication where it was going to arrive on a certain day then it said "Receiver (Repair center) requested item to be delivered at a different date?" or something like that? The repair center might be pushing back the acceptance of the package for a day or two for some reason.

Do you want to post the UPS tracking number?

#63 joe2187

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Posted 14 April 2008 - 09:54 PM

I Sent my machine UPS on saturday, should be shipping out today.

How long should I be expecting a wait?....I know that im not going to be able to enjoy GTA4 the first day because of it.

Bought it in August 15, 07

Died March 15, 08

I managed to keep it working for 2 weeks on and off with the towel trick. then i just gave up on it.

#64 life.exe

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Posted 14 April 2008 - 09:59 PM

Dang, shipped mine out Fedex late Sat. and it got at the repair center at 3 this morning. Needless to say it got there alot quicker than last time.

#65 ITDEFX

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Posted 14 April 2008 - 11:49 PM

I Sent my machine UPS on saturday, should be shipping out today.

How long should I be expecting a wait?....I know that im not going to be able to enjoy GTA4 the first day because of it.

Bought it in August 15, 07

Died March 15, 08

I managed to keep it working for 2 weeks on and off with the towel trick. then i just gave up on it.



read the FAQ!!! that's why it is written!!!

#66 joe2187

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Posted 15 April 2008 - 12:18 AM

read the FAQ!!! that's why it is written!!!


I did read the FAQ...thats the first thing I did. I just want to be told things.



You dont have to be so mean:cry:

#67 Veronica Mars

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Posted 15 April 2008 - 12:22 AM

wait what? Check your UPS.COM status... did it have an indication where it was going to arrive on a certain day then it said "Receiver (Repair center) requested item to be delivered at a different date?" or something like that? The repair center might be pushing back the acceptance of the package for a day or two for some reason.



Do you want to post the UPS tracking number?


UPS.COM says it got there and the Repair Manager signed for it. Something like that. Either way, they finally found it.

#68 ITDEFX

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Posted 15 April 2008 - 04:08 AM

UPS.COM says it got there and the Repair Manager signed for it. Something like that. Either way, they finally found it.


Yea kinda scary when your 360 disappears from the radar for a few hours/a few days only to reappear again. It's like where did my 360 go? some sort of inter spacial dimension ?



I did read the FAQ...thats the first thing I did. I just want to be told things.



You dont have to be so mean:cry:


Just pulling your chain. You shouldn't towel trick resurrect it unless your life depended on it. Just let the 360 die in peace.

#69 Veronica Mars

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Posted 15 April 2008 - 04:11 AM

Yea kinda scary when your 360 disappears from the radar for a few hours/a few days only to reappear again. It's like where did my 360 go? some sort of inter spacial dimension ?



Yup. I still feel like Microsoft is reluctant to fix it's own problems.

#70 Ruined

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Posted 15 April 2008 - 04:29 AM

After 2.5 years and 21k+ gamerpoints, my launch 360 finally bit the dust (RROD) a bit over a week ago. This one has been a trooper compared to other launch units, it seems. Here's hoping they send me an HDMI unit as I requested if they can't fix it, though I seriously doubt that will happen. From what I hear I probably should be happy if they send me a working unit period ;)

#71 Ruined

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Posted 15 April 2008 - 04:34 AM

Anyone who got a replacement unit tried using the USB cable to charge the controller battery only to find out that not only it's NOT charging the battery when the unit is off, but when you try to start the unit with the controller plugged in, your 360 power like "blinks" and stays blinking?

Is that normal? That never happened to the other 360's I've had.


Sounds like you got a borked unit to me. I use the play & charge cable all the time and never had those issues. Remember most of these will be refurbs and as a result you may receive only a half-fixed console if the repair was not thorough enough.

#72 mikefavata

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Posted 15 April 2008 - 03:10 PM

Just got a email from MS saying they recieved it. Oh how I hope they replace it with a nicer one.

Either way I just want to play some video games. :-(

#73 chex20

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Posted 15 April 2008 - 07:01 PM

A possible reason for why M$ wants you to send your power brick could be because the new 175w power bricks don't fit in the old motherboards. Meaning that if M$ sends you a replacement xbox 360, with a new motherboard/drive, then they would also need to send you a new power brick. If you send yours in, they could recycle it and send it to another customer. Saves them money.

I know this because I bought a new xbox 360 that had a falcon motherboard with the new 175w power supply. I swapped the motherboards and the 203w power supply would not fit into the new falcon motherboard. I had to use the 203w power supply with the non-falcon motherboard. The new falcon motherboard had to be used with the 175w motherboard.

I could be wrong, but this is what I found when I tried testing my xbox 360s.

#74 StonedJedi

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Posted 15 April 2008 - 10:43 PM

just sent off the refurb they sent me, along with the power supply. Mine is also going back via fedex overnight delivery. So it should arrive sometime tomorrow afternoon. I am hoping that sending in the power supply equals new machine. If they send another POS refurb that makes noise, back to texas it goes.

#75 greyzieoriental

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Posted 15 April 2008 - 11:36 PM

interesting story:

I called into xbox to do a repair around feb-march, received a box in about a week, decided screw it i'm not sending it in, sold my 360 and bought a new one, about a day ago i received a call from an xbox rep asking if i'm having any trouble sending in my unit, i think that its crazy and great that they called to check up on my status lol

another thing that happened:

I recently changed my gamertag, paid 800 points (before i found a way to do it free) during the change of the gamertag i noticed that 2 of my xbla arcade games had changed to trial versions, i used a code to redeem both games (uno & robotron 2084 that came with xbl vision bundle) i told the rep that i redeemed them with the codes and that when i personally chekced through 400+ download items on my list they were absent, customer service rep offered to transfer me to her supervisor

supervisor on the phone says i do not see that you downloaded those games, explained the situation to him, he told me well lets see if we can do something about it, how bout i credit back at least one of those games for you, so i say ok thanks, he asked how many points the games were and i told him, he said ok you currently have 5700 points and now you have 6100 points, i say thank you and when i went home my points were there

i know a lot of people have had problems with xbox customer service but i have no complaints

#76 ITDEFX

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Posted 15 April 2008 - 11:54 PM

After 2.5 years and 21k+ gamerpoints, my launch 360 finally bit the dust (RROD) a bit over a week ago. This one has been a trooper compared to other launch units, it seems. Here's hoping they send me an HDMI unit as I requested if they can't fix it, though I seriously doubt that will happen. From what I hear I probably should be happy if they send me a working unit period ;)


You won't back an HDMI unit unless the unit sent in was an HDMI.

#77 ITDEFX

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Posted 16 April 2008 - 04:17 AM

I updated the OP with a new question about the seeing if they replaced your heat sink if you got a unit that is older than what you sent in.

http://www.anandtech...aspx?i=3152&p=3

#78 Mr. Dza

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Posted 16 April 2008 - 01:39 PM

Last night my copy of CoD4 that I ordered from the Amazon DotD was delivered (Prime FTW!). I got about 20 minutes in when my system went tits up; RRoD.

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#79 AshesofWake

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Posted 16 April 2008 - 05:15 PM

supposed to get my coffin today, wooopeeee
WHAT A HORRIBLE NIGHT TO HAVE A CURSE

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#80 wesdw369

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Posted 16 April 2008 - 05:46 PM

on 360 number 6 today, the last 360 died last week, it took exactly 7 days from when i called them to get a new 360, im guessing once you hit 5 or more they just say screw it and send you a brand new one as soon as they get the old one, or maybe im just really lucky
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#81 ITDEFX

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Posted 16 April 2008 - 05:50 PM

on 360 number 6 today, the last 360 died last week, it took exactly 7 days from when i called them to get a new 360, im guessing once you hit 5 or more they just say screw it and send you a brand new one as soon as they get the old one, or maybe im just really lucky


How do you know it's "Brand New"?

Did they give you a new unit manufactured recently with a new hard drive, cables , power supply and controller?

#82 Veronica Mars

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Posted 16 April 2008 - 05:53 PM

Getting Refurbished one >:(
If I get a scratched one, I told them I want it replaced.
I'm glad it's on it's way tho.

#83 wesdw369

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Posted 16 April 2008 - 06:00 PM

i got one that was vacume sealed, with the plastic slicks on it, ive never gotten one like that, usually they come in the plastic wrap like they send in the coffin, this time i got one like it came straight out of a box from the store. no cables, or hd, but its got a manufactor(sp) date of feb 08
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#84 wesdw369

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Posted 16 April 2008 - 06:05 PM

1st 360 was a launch, rrod after 6 months, send it in for 2nd got that back it wouldnt boot, sent it in, got 3rd it looked like someone ate cereal in it, send it back in got 4th, it rrod right before they extended the rrod warranty, sold it to gs bought 5th, called it in last wednesday, got 6th this morning
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#85 ITDEFX

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Posted 16 April 2008 - 06:57 PM

i got one that was vacume sealed, with the plastic slicks on it, ive never gotten one like that, usually they come in the plastic wrap like they send in the coffin, this time i got one like it came straight out of a box from the store. no cables, or hd, but its got a manufactor(sp) date of feb 08



hmm... use the FAQ to see if you got a copper heat sink

#86 addicted2games

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Posted 16 April 2008 - 08:15 PM

Well, mine arrived at MS yesterday. How long does it usually take to get it back? Will I get email updates on progress or do I have to call after awhile. My system was mint, they better not give me a scratched up one.

#87 Veronica Mars

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Posted 16 April 2008 - 08:40 PM

Well, mine arrived at MS yesterday. How long does it usually take to get it back? Will I get email updates on progress or do I have to call after awhile. My system was mint, they better not give me a scratched up one.




In the same position. They got it Friday, and sent it yesterday.
I should get it by Friday.

They said I can send it in if it's scratched, but what's to stop them from send you another one scratched, or worse, something on the inside of it is wrong.

#88 life.exe

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Posted 16 April 2008 - 09:08 PM

They sent mine this morning. I'll probably get it Fri/Sat. Hopefully its a new one.

#89 ITDEFX

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Posted 16 April 2008 - 09:17 PM

Well, mine arrived at MS yesterday. How long does it usually take to get it back? Will I get email updates on progress or do I have to call after awhile. My system was mint, they better not give me a scratched up one.



I guess people aren't reading the FAQ which answers this.

#90 ITDEFX

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Posted 16 April 2008 - 09:18 PM

They sent mine this morning. I'll probably get it Fri/Sat. Hopefully its a new one.


whoa what? are they doing same week turnarounds in April?!?!?!?!